Request for information: ISPs and P2P throttling

Quote:

---

Originally Posted by BlueBanana

I've been using WTFast, no lag/rubberband issues using the DC server for almost 20days. They have a free 30 days trial, not trying to advertise for them but its a temporary working fix for me atm. You can try out the trial and see if it helps you.

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tried wtfast, its working so far thanks, but would really like to not rely on these things..

ISP: Start Communications
Location: Clarington, Ontario
Time of Occurrence: After 2.1 Often. Evenings until late into the night and randomly on weekends.

- Name of ISP : TekSavvy Solutions, Inc.
- Country of Residence: Canada
- When does the problem occur: Always
- Reference number from your ISP: Have not contacted them

Unless its server instability i think I have a problem

-SKY Broadband
-UK
-Since 14 Jan 2014 1700

Had no problems since launch with FFXIV lag until 10/11th of january. Now getting major lag with rubber banding, mis-fired abilities and just plain game freezing.

ISP - Sky broadband
Fibre optic 80mb/20mb up/down
UK
Since 10 Jan 2014

Tracerroutes below

Quote:

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Originally Posted by Trace 1

Tracing route to traceip.ffxiv.com [202.67.52.81]
over a maximum of 50 hops:

1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
2 15 ms 32 ms 16 ms 97e70003.skybroadband.com [151.231.0.3]
3 24 ms 23 ms 23 ms 0278098e.bb.sky.com [2.120.9.142]
4 22 ms 20 ms 20 ms ae-1.r00.londen01.uk.bb.gin.ntt.net [83.231.199.161]
5 295 ms 294 ms 298 ms ae-6.r02.londen03.uk.bb.gin.ntt.net [129.250.3.2]
6 20 ms 20 ms 35 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
7 308 ms 285 ms 332 ms as-0.r22.osakjp01.jp.bb.gin.ntt.net [129.250.5.35]
8 296 ms 296 ms 295 ms ae-7.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.3.221]
9 293 ms 293 ms 293 ms ae-4.a20.tokyjp01.jp.ra.gin.ntt.net [61.213.162.162]
10 296 ms 295 ms 294 ms ge-2-2-1.a20.tokyjp01.jp.ra.gin.ntt.net [61.120.146.94]
11 292 ms 293 ms 293 ms 219.117.144.70
12 295 ms 294 ms 297 ms 219.117.144.57
13 297 ms 298 ms 299 ms 219.117.146.141
14 298 ms 297 ms 297 ms 219.117.146.50
15 301 ms 298 ms 295 ms 202.67.52.81

Trace complete.

---

Quote:

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Originally Posted by Trace 2

Tracing route to traceip.ffxiv.com [202.67.52.81]
over a maximum of 50 hops:

1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
2 15 ms 32 ms 16 ms 97e70003.skybroadband.com [151.231.0.3]
3 24 ms 23 ms 23 ms 0278098e.bb.sky.com [2.120.9.142]
4 22 ms 20 ms 20 ms ae-1.r00.londen01.uk.bb.gin.ntt.net [83.231.199.
161]
5 295 ms 294 ms 298 ms ae-6.r02.londen03.uk.bb.gin.ntt.net [129.250.3.2
]
6 20 ms 20 ms 35 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.4
0]
7 308 ms 285 ms 332 ms as-0.r22.osakjp01.jp.bb.gin.ntt.net [129.250.5.3
5]
8 296 ms 296 ms 295 ms ae-7.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.3.2
21]
9 293 ms 293 ms 293 ms ae-4.a20.tokyjp01.jp.ra.gin.ntt.net [61.213.162.
162]
10 296 ms 295 ms 294 ms ge-2-2-1.a20.tokyjp01.jp.ra.gin.ntt.net [61.120.
146.94]
11 292 ms 293 ms 293 ms 219.117.144.70
12 295 ms 294 ms 297 ms 219.117.144.57
13 297 ms 298 ms 299 ms 219.117.146.141
14 298 ms 297 ms 297 ms 219.117.146.50
15 301 ms 298 ms 295 ms 202.67.52.81

Trace complete.

---

Have no idea how to interpret these but seems to be really slow once it gets to japan...

ISP: Verizon Fios
Location: Massachusetts
Time of Occurrence: After 2.1 Often. Evenings until late into the night and randomly on weekends. (dungeons jittery/stuttering)

It seems to be a problem with the level3 hops. But since its a problem beyond the 5th hop, verizon seems unwilling/able to do anything about it, and have adopted a "it will work itself out/its level3/square's problem" stance.

Since its an issue thats been happening (for me) since 2.1 my only guess is that the increases server position check frequency is not jiving with the Level3 switch. This would also seem to explain why im mostly seeing it in dungeons.

Tracing route to 199.91.189.22 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 7 ms L100.BSTNMA-VFTTP-103.verizon-gni.net [98.118.61
.1]
3 10 ms 16 ms 12 ms G0-14-4-6.BSTNMA-LCR-21.verizon-gni.net [130.81.
212.72]
4 10 ms 9 ms 9 ms so-3-0-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.1
51.218]
5 20 ms 19 ms 19 ms 0.xe-5-0-0.BR1.NYC1.ALTER.NET [152.63.16.61]
6 * * * Request timed out.
7 60 ms 62 ms 64 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
8 42 ms 45 ms 43 ms 4.69.201.37
9 63 ms 61 ms 64 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
10 34 ms 27 ms 25 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

11 59 ms 59 ms 60 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
12 53 ms 52 ms 48 ms 192.34.76.10
13 53 ms 51 ms 51 ms 199.91.189.242
14 53 ms 53 ms 52 ms 199.91.189.22

Trace complete.

Started noticing latency issues a few days back. I'm unable to do anything but crafting/gathering reliably, lol.

ISP: Sky Broadband
Location: Scotland/UK
Time of Occurrence: Started around the 10th Jan. 2014 during 6PM~1AM. However today this problem has persisted passed 3AM.

ISP - Verizon DSL
Location - Clearfield, Pennsylvania
Time - Always (as of patch 2.1)

ISP: Verizon FIOS
Location: Long Island, NY
Time of Occurrence: Pretty much since Maintenance 2.1. Seems to mostly affect Dungeons/Raids.

WTFFast appears to resolve it most of the time. Lag got so bad tonight I DC'd (with WTFFast).

Trace:
Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.NYCMNY-VFTTP-116.verizon-gni.net [173.68.109.1]
3 11 ms 9 ms 10 ms G1-15-0-4.NYCMNY-LCR-21.verizon-gni.net [100.41.192.118]
4 7 ms 6 ms 6 ms ae5-0.NY325-BB-RTR1.verizon-gni.net [130.81.163.208]
5 8 ms 10 ms 9 ms 0.xe-4-0-0.BR3.NYC4.ALTER.NET [152.63.23.173]
6 25 ms 30 ms 27 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
7 35 ms 34 ms 34 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
8 34 ms 34 ms 34 ms 4.69.201.37
9 33 ms 35 ms 34 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
10 * 197 ms 210 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 36 ms 39 ms 36 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 36 ms 36 ms 38 ms 192.34.76.10
13 33 ms 34 ms 34 ms 199.91.189.242
14 33 ms 32 ms 32 ms 199.91.189.57

Name of ISP: Cox Cable

Location: Louisiana, United States

Happens once an hour on the dot for a couple weeks now.

ISP: Verizon (FIOS)
Location: Crofton, Maryland
Time: Constantly since the 2.1 patch. Seems to be getting worse. Unplayable.

Also having these issues. Game is pretty much unplayable... 'rubberbanding' seems to be the term used a lot here.

ISP: Sky Broadband.
Country : United Kingdom.
Timing: Non-stop since the evening of January 14th.
Sky Customer Support Reference Number: '1002 0863 7450'

Tracert on Balmung IP:

Quote:

---

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 29 ms 30 ms 31 ms 0278095a.bb.sky.com [2.120.9.90]
4 25 ms 24 ms 26 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 * * 34 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 101 ms 101 ms 102 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 125 ms 102 ms 104 ms ae-44-44.ebr1.London1.Level3.net [4.69.167.30]
8 101 ms 100 ms 103 ms vlan104.ebr2.London1.Level3.net [4.69.143.98]
9 102 ms 101 ms 101 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
10 101 ms 100 ms 102 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
11 108 ms 100 ms 101 ms ae-82-82.ebr2.NewYork1.Level3.net [4.69.148.41]
12 100 ms 100 ms 100 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
13 100 ms 99 ms 101 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
14 102 ms 100 ms 101 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
15 103 ms 104 ms 102 ms 192.34.76.10
16 104 ms 103 ms 104 ms 199.91.189.242
17 103 ms 105 ms 103 ms 199.91.189.30

Trace complete.

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ISP: TimeWarner Cable
Country: USA
Timing: starting from 2 PM PST

Tracert on Sargatanas:

Tracing route to 199.91.189.33 over a maximum of 30 hops

1 19 ms 15 ms 14 ms 192.168.1.1
2 28 ms 69 ms 70 ms cpe-75-82-0-1.socal.res.rr.com [75.82.0.1]
3 94 ms 82 ms 78 ms cpe-75-82-0-1.socal.res.rr.com [75.82.0.1]
4 47 ms 67 ms 60 ms tge0-7-0-17.lsaicaev02h.socal.rr.com [76.166.24.
133]
5 42 ms 101 ms 43 ms agg11.lsaicaev02r.socal.rr.com [72.129.18.194]
6 72 ms 87 ms 42 ms agg26.tustcaft01r.socal.rr.com [72.129.17.2]
7 76 ms 52 ms 45 ms ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
8 42 ms 63 ms 67 ms ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
9 55 ms * 72 ms 66.109.9.122
10 148 ms 135 ms 131 ms vlan90.csw4.LosAngeles1.Level3.net [4.69.144.254
]
11 175 ms 154 ms 199 ms ae-92-92.ebr2.LosAngeles1.Level3.net [4.69.137.2
9]
12 261 ms 118 ms * ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
13 210 ms 189 ms 192 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

14 263 ms 270 ms 143 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

15 142 ms 151 ms 138 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

16 120 ms 129 ms 123 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

17 245 ms 243 ms 122 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
18 97 ms 107 ms 111 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

19 113 ms 116 ms 169 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
20 237 ms 190 ms 137 ms 192.34.76.10
21 * 101 ms 96 ms 199.91.189.242
22 227 ms 123 ms 140 ms 199.91.189.33

Trace complete.

ISP: Verizon FIOS
Location: Northern Virginia, USA
Data Center: Aether
Server: Goblin

Connection became significantly worse after patch 2.1, though the connectivity issues appear to be almost entirely limited to dungeons/raids.

having the same issues as Demonocracy, ran a trace using Pingplotter and it back up the info that he has posted.

ISP: Sky Broadband.
Country : United Kingdom.
Timing: Non-stop since the evening of January 14th.

- Name of ISP: Sky Broadband
- Country of Residence : United Kingdom
- When does the problem occur (always, only during specific times?): Pretty much all the time, worsening in instances such as duty finder (failed pharos because I couldn't do anything in Siren fight at all ; ;)
- Reference number from your ISP, if you raised this matter with them: Awaiting reference, I'll edit if I get one.

Quote:

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Originally Posted by Willowblade

having the same issues as Demonocracy, ran a trace using Pingplotter and it back up the info that he has posted.

ISP: Sky Broadband.
Country : United Kingdom.
Timing: Non-stop since the evening of January 14th.

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^^ this for me aswell

i dont know a lot about networking but the dates and times seem a little close, could this have anything to do with the U.S net neutrality ruling?

It would be nice if SE could tell us what they are doing about this. As we can see by all of the different ISP's listed there is nothing that we as a consumer can do.

SE you are making bucket loads of money off of us. Make some phone calls and get this fixed please....

ISP Sky
Country UK
Issue first noticed 13th/14th January.
Problem occurs about 2 or 3 times every minute in all areas, all movement freezes for 1 or 2 seconds and then catches up, some fates impossible to play, not attempted dungeons, and all activity compromised to one degree or another. All of my other mmo's play without any problems.

ISP: Sky
Country: UK
Timing: Always since around 14th January

Severe latency at all times and makes game content impossible to complete. The problem is very similar to those posted before me with the same ISP. The game has been running fine up until the date specified. Internet connection has remained stable when playing other games / staying online - the only issue is with FFXIV.

ISP: Sky
Country: UK
Timing: Always since 14th January

Occurs in all areas whether cities or outside zones. Movement freezes for a few seconds, actions do not 'go off', rubber banding all the time.

ISP: Sky
Country: UK
Timing: Since the 13th

Frequent occurrences of everything freezing and then shooting everything off in a couple of seconds. Freezes can last up to 30 seconds. This did not happen before the 13th January. Happens in towns. fields and instances.

ISP = Sky
United Kingdom
Lag 24/7 since Tuesday the 14th, completely unplayable (though I am still trying haha)

To everyone on Sky that are experiencing the issue: Get in touch with Sky AND Square Enix. The problem is occurring somewhere between the two, and the best way to get it solved is for both of them to acknowledge that there is a problem. Once they've had multiple people throwing the exact same issues at them, they'll hopefully do something about it.

Square has been told, multiple times (at least twice from me), they aren't motivated to do anything about it.

- Name of ISP: Slingshot
- Country of Residence: New Zealand
- When does the problem occur (always, only during specific times?): ALl the time
- Reference number from your ISP, if you raised this matter with them: Yes but ISP Does not give reference numbers.

Quote:

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Originally Posted by Wobbler

Square has been told, multiple times (at least twice from me), they aren't motivated to do anything about it.

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That is why I think this thread is a waste of time. I haven't see any GM response about issues. I am seeing people from Canada saying about lag and they aren't doing anything. I am going to change my modem and router today and if the lag continue I am not going to continue playing this game......

I sent a ticket and had a live chat with SE support about this. Linked them this thread or another one of the many. Got an e-mail from them saying that they've "escalated" the issue and are looking into how to resolve it, if that puts some ease on anyone's mind.

Guess I'll add myself to the list:

Isp - Sky
Country - England
Lag spikes happening all day everyday since 13th Jan

ISP: AT&T UVerse
Spartanburg, SC, USA
Lag all over the place all the time always (since 2.1 started).
No reference number from ISP.

Discussed this issue multiple times with SE NA and AT&T. Neither admit fault. I have no problems with other games/internet things. Once this month is over without resolution I'm done.

ISP: Deutsche Telekom
Country: Germany
Occuring ever since the night from January 14th to January 15th, europe time. The night before was fine.
Rubberbanding and lag of up to 5 seconds. I used to have slight lag before 2.1, almost none after 2.1, and now it's close to unplayable.
Increasingly occurs in 8-man instances, not quite so bad in low-level content or the open world.
Have not raised the issue with my ISP.

And to think my subscription just renewed, too... so much wasted time and money.

- Sky
- England
- Always, since 14th Jan
- I raised the matter with sky, they claim it's 100% nothing on their part.

Isp - Sky
Country - England
Happening all day since 13th January

ISP - Optimum Online
Country - Long Island, NY
Happening about a week now, mainly in dungeons, 2-3s lag spike

ISP - Eastlink (currently using Eclipse 80Mbps/8Mbps) cable
Ontario Canada

Previous to the latest update I had no issues. Ping to Montreal was amazing and I didn't experience lag. Now I am constantly dealing with those darn 90000, 2002, 3102 errors again. The last 3 days have been the worst I've personally experienced. Doesn't matter the activity (crafting, talking to NPCs, participating in fates or off chocobo-riding for fun) happens in all zones at all times throughout the day. Very frustrating trying to play. I'm lucky if I can stay connected longer than a half an hour! Can't join duty or dungeons out of fear of dc'ing and forcing my party to boot me. Contacted ISP and tried all methods of suggested troubleshooting. Nothing has helped.

Still no response on this?? Step it up SE, my free trial to WTFast expires in 10 days, and without that proxy server the game is unplayable.

Quote:

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Originally Posted by Swanhaven

Still no response on this?? Step it up SE, my free trial to WTFast expires in 10 days, and without that proxy server the game is unplayable.

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I just paid for a month on Pingzapper because of this.

The least SE could do is respond and tell us they are looking into it.

Quote:

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Originally Posted by Ayanne

I just paid for a month on Pingzapper because of this.

The least SE could do is respond and tell us they are looking into it.

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At least PC users have the "luxury" of Pingzapper/WTFast/Battleping...even though it takes away from your wallets. Poor PS3.

Century Link
United States
Heavy/Constant Outages at 17:00+ until early morning.
Symptoms are complete modem connection drop and automatic modem cycle.
Results in a range of 90000 errors.
No connection issues otherwise. FFXIV related only.
ISP refuses to acknowledge any event occurring. Refused to open a ticket. Went so far as to claim that the modem never cycles.
Even after asking them If that is the case then why why does it give a new IP and DNS route each time.
Call ended with canned response.

Not much I can do. They have a monopoly for internet in the area.

Time Warner Broadband
United States (Southwest Texas)
All day, every day
have not gotten them to admit to it (they claim there is nothing wrong)


get small short lag spikes every 15 to 30 seconds, continuously, that last for only a second or two.
today however, flat out 90k with a repeating 2002 error and unable to log back into the game.