Request for information: ISPs and P2P throttling

ISP: Time Warner Cable
Location: Arlington, Texas
When: Always since Patch 2.1. I'm having 1-5 seconds lag spikes every 2-3 minutes. I cannot do dungeons or instances.

I have spoken with my ISP. Modem was upgraded to Extreme Dual Band Docsis 3, but problem still persists.

SQ please help solve this problem, the game is unplayable for me. IPS is not the problem; here is my speed test: http://www.speedtest.net/my-result/3208958326

ISP: Verizon Fios
Location: Yonkers, New York
When: It started after Patch 2.1 and it happens EST Prime time till about Midnight EST.. After midnight EST everything is ok. I called my ISP everything was 100% fine.

ISP - Telnor (Telmex)
Country - Mexico, Baja California
When does the problem occur - all day increasing intensity in the afternoons (never had this problem until 2.1 patch)

ISP - ATT Uverse
Location - Charlotte, NC
When does the problem occur - always, but only after 2.1 patch
Speedtest result

Anyone who is using Time Warner Cable, You are requested to contact Tier 3 support tech Dave scustomer@roadrunner.com

Located in LA

Please send your trace route reports.

ISP: Verizon FIOS
Location: New York, Long Island
When? Pretty much all the time, lag spikes.

Game is pretty much unplayable for endgame content. Going to unsubscribe soon.

ISP: Verizon FiOS (current speedtest of 82/27)
Location: Denton, TX
When does the problem occur: Pretty much whenever I'm playing, in towns I'll see players freeze for 1-3 seconds, and then everything refreshes. When mining, I'll have to click 3-4 times on a slot in order to actually mine from it. In dungeons/raids/primals I get severe lag that severely hinders my ability to dodge AoEs and renders them unplayable. This has all been a problem since 2.1.

Verizon FiOS
Philadelphia PA
During dungeons and Coil raids

ComCast Xfinity
United States, MA
Seems to occur during 5pm EST and onwards sometimes earlier
havent spoken to ISP yet.

Quote:

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Originally Posted by Bamsemums

Worked fine 3 hours ago as I write this, then I had a short nap before logging in the game again. When I did, it was very laggy, no matter where I was. People running for 1-2 seconds, then stops for another 1-2 seconds and teleport to where they would be if they ran all the way. Same with spells. Also if it helps, I checked the Wi-Fi bar at the top right, and most of the time I was sending 0 data and received about 2000.

- Name of ISP: Telenor (25MB down, 5MB up)
- Residence: Norway
- Occurance: 1-2 hours ago (19:00 GMT +1) when I logged in, give or take

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This is my EXACT same issue, also to note, when it happens it can be as little as a 1 second delay or 10+ seconds, and on the long ones, I can still use chat, I can chat with FC and they can respond, and I can do that, but the game screen, what I am seeing doesn't move at all, also I can still use my moves and when it "unpauses" I can see that my moves did go through.

Anyhow,

Name of ISP: teksavvy (They are a reseller of different ISP's they use Cogeco's lines where I am)
- Stoney Creek, Ontario, Canada - Cable customer
- Occurance seems to happen in the evening, 7pm onwards, only noticing it in the last week though

I am having the same issue as Tanstalas and I'm also on the same provider. The last week after 6pm EST has been a nightmare with high amounts of lag and 90king all the time. With FFXIV being the only thing effected on my network.

Name of ISP: Teksavvy
Belleville, Ontario, Canada.
Occurrence happening from 6pm EST till late into the night.

Name of ISP: Comcast Xfinity
United States, Colorado
Evenings are worst, 4-5pm and on until early hours next day

I am having same issue as Cairynn, Tanstalas, and so on.
Started having a sudden problem, worked fine before 100%. no problem whatsoever.



Name of ISP: Start Communication
St. Catharine, Ontario.
Occurrence happening from 6pm EST til (do not know)

ISP: Verizon
Location: Maryland USA
Time of Occurrence: Started when 2.1 was released, since then all day every day.

ISP: Verizon FIOS
Location: New York USA
Time of Occurrence: Started when 2.1 was released, since then all day every day.

ISP: Liberty PR
Location: Ceiba, Puerto Rico
Time of Occurrence: Started when 2.1 was released. Worst time are from 6PM - 12am EST

Volia cable
Ukraine, Kiev
Just bought a game, and all I've managed to do, is to create a character, after that I started to get 2002 error, thus, I can't play at all.

I'm wondering if the common denominator problem we are all having is we are passing over the cogentco network.

Look at this picture:
http://s22.postimg.org/tdko70tpc/cogentco.jpg

My traffic starts in Ontario starts heading ENE to Montreal, then boom, thrown back to Kansas 3000km away...

My ISP says they dont throttle, but maybe Cogentco does?

ISP: Verizon
Location: California USA
Time of Occurence: All day everyday every 20 seconds or so; began since 2.1 release.

- Name of ISP: Comcast (Speedtest ~60mb DL; 12MB UL)
- Country of Residence: USA (Florida)
- When does the problem occur: Whenever I am around more than one person or there is more than 4 MoBs.

I lag more than I don't during FATEs, spikes being 6-10s long and 2-4s apart.

I guess i'll add more info, before the network maintenance everything was working fine in my end (same thing probably applies to other FiOS users also). It's the changes that SE did during network maintenance that caused and started this issue of lag and rubberbanding for FiOS users.
Looking at my trace to Hyperion, the latency skyrockets at Level3 reaching 283708ms @ ORMUCO-COMM.car2.Montreal2.Level3.net.
well all the Level3 latencies are really high..
ISP: Verizon FiOS 50/25
Brooklyn, New York
Always since network maintenance

http://s133.photobucket.com/user/bur...Trace.png.html
http://i133.photobucket.com/albums/q...a/th_Trace.png

Quote:

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Originally Posted by Tanstalas

I'm wondering if the common denominator problem we are all having is we are passing over the cogentco network.

Look at this picture:
http://s22.postimg.org/tdko70tpc/cogentco.jpg

My traffic starts in Ontario starts heading ENE to Montreal, then boom, thrown back to Kansas 3000km away...

My ISP says they dont throttle, but maybe Cogentco does?

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this seems so. this issue is affecting my ISP as well. I am waiting for the lag time. Apparently my ISP admins can reroute our path. I am gonna try that tonight.

My Trace Route from Puerto Rico to Canada:


6 32 ms 33 ms 8 ms 213.140.51.249
7 67 ms 34 ms 260 ms Te0-6-0-0-grtmiabr6.red.telefonica-wholesale.net
[84.16.13.149]
8 135 ms 109 ms 148 ms Xe6-1-4-0-grtwaseq6.red.telefonica-wholesale.net
[84.16.12.45]
9 184 ms 192 ms 165 ms 213.140.53.106
10 170 ms 177 ms 314 ms be2176.ccr21.dca01.atlas.cogentco.com [154.54.41
.54]
11 244 ms 196 ms 191 ms be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31
.118]
12 * 241 ms 193 ms be2106.ccr21.ymq02.atlas.cogentco.com [154.54.3.
50]
13 145 ms 160 ms 117 ms 38.122.42.34
14 102 ms 168 ms 157 ms 192.34.76.10
15 100 ms 80 ms 105 ms 199.91.189.242
16 113 ms 138 ms 99 ms 199.91.189.23

Hop 7 and 8 goes to spain and I see that so silly.

Might as well add mine:
- Name of ISP: Verizon
- Country of Residence: USA (Maryland)
- When does the problem occur: All the time.

Ran a ping test for roughly 10 hours yesterday:


12 Hour Graph:
http://i.imgur.com/0ndp1bM.png




6 Hour Graph:
http://i.imgur.com/4Hr4pvm.png




3 Hour Graph: You can see one of the spikes as it is happening here
http://i.imgur.com/pUYFCaS.png




1 Hour Graph:
http://i.imgur.com/xZgQQbg.png


Obviously there is some interference with what is happening on my own network at busy times, but the general lag spikes on Hop 11 and Hop 12 are consistent and frequent from 100-200+ ms. Everything else is usually under 50ms at any given time (along with Hop 11 and 12 when not spiking).

- Name of ISP: Verizon
- Country of Residence: USA (NYC)
- When does the problem occur: All the time.

Wonder when SE will have an update on this matter?

I spoke to Teksavvy, and they are looking into it, started a thread on their website if anyone is interested:
http://forums.teksavvy.com/yaf_posts...-in-FFXIV.aspx

Name of ISP: Verizon FIOS
Country of Residence: USA (California)
When does the problem occur: During the day at peak hours. Around midnight pass 1am, the mini-skip lag goes away. All this happen right after 2.1 patch.

Name of ISP : Time Warner Cable (turbo speed)
Country of residence: USA (New York)
When does the problem occur: During NA (EST) peak hours.

Dungeons for me are unplayable, it's gotten worse since 2.1, I went from rubberbanding to loosing 3-4 seconds in time, totally frozen, I have a 1 Gbps connection speed, I run at 65 fps constantly. Right now I can't even step foot inside a dungeon, it's gotten so bad. Please fix this. I play other mmos and don't experience a problem like this.

Name of ISP : UPC
Country of residence: Austria
When does the problem occur: Always since Patch 2.1

Verizon Fios
Massachusetts, United States
Throughout the day rubber band lag since patch 2.1

Name of ISP : Virgin Media
Country of residence: England, UK
When does the problem occur: always since 2.1

Kind of scared that SE isn't asking for traceroutes from us :/

I think it's pretty obvious that this is a widespread problem, they must have so many subs that they dont care if this makes a few hundred of us quit.

OK, this route is just messed up, I ran this a few times, each time I run it I get a different route, not even kidding.

http://s30.postimg.org/9l2x8v474/wtf.jpg

So, starts in chatham, Ontario (where my ISP is) ok, fine
Goes to Toronto - ok moving towards Montreal.
Another hop to Toronto, ok
Then to Montreal, sweet almost there
Another montreal hop - ok getting closer!
Another Montreal hop, MUST ALMOST BE THERE!
Hop to Mississauga.. wait, WTF, you are going the wrong way!!!
Hop to somewhere in the USA, looks like Kansas... 1585KM from target location
*RAGE QUIT*
hop back to Montreal, where I just was... for another 2106KM....

SERIOUSLY WHAT THE HELL!?!?!!

And I wonder why I get lag for 10 seconds in game sometimes, yup, this is why.

So Verizon fios 50/25 (down/up) New York, trace route results to Sargatanas. Note this only happened after 2.1
it shows around 20 ms...
http://i229.photobucket.com/albums/e...ps6160c2b0.png
then it jumps up...
http://i229.photobucket.com/albums/e...psb358ab50.png

- Name of ISP = Verizon Fios
- Country of Residence = USA
- When does the problem occur = Mostly evenings/peak hours but only since 2.1

for anybody using FIOS, the problem lies on verizons backbone servers (specifically level3). The lag and rubberbanding happens when it hops to level3 before reaching SE servers due to high latency and load on level3 servers.
I called and spoke with FIOS tech support and they confirmed the problem with level3, but verizon cant really do anything about it besides reporting it. FIOS is built to take the nearest route to connect to SE server's, so the hop will eventually go to level3, unless SE relocates some servers or level3 fix their server overload.. both probably won't happen anytime soon..
In the meantime, use a VPN. it's the only temporary fix that works atm..

Quote:

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Originally Posted by BlueBanana

for anybody using FIOS, the problem lies on verizons backbone servers (specifically level3). The lag and rubberbanding happens when it hops to level3 before reaching SE servers due to high latency and load on level3 servers.
I called and spoke with FIOS tech support and they confirmed the problem with level3, but verizon cant really do anything about it besides reporting it. FIOS is built to take the nearest route to connect to SE server's, so the hop will eventually go to level3, unless SE relocates some servers or level3 fix their server overload.. both probably won't happen anytime soon..
In the meantime, use a VPN. it's the only temporary fix that works atm..

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Won't you lag using VPN? Actually how are you doing so far with the VPN

I do lag with battleping connecting to NY Server. After NY Server there are those hops in Canada that are getting my high pings number so for me there is no use using VPN. Could reduce lag somehow but the nasty one will continue since it hit those level 3 hops like I said.

I do not know if this is a waste of time been here giving to the GM information about our issues since I do not see any response from them. I believe the good thing here is opening a ticket to SE and sending tons of email or call to ORMUCO and COGENTCO seems is there where I see most people are having high pings.

Quote:

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Originally Posted by Arcueid

Won't you lag using VPN? Actually how are you doing so far with the VPN

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I've been using WTFast, no lag/rubberband issues using the DC server for almost 20days. They have a free 30 days trial, not trying to advertise for them but its a temporary working fix for me atm. You can try out the trial and see if it helps you.

Quote:

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Originally Posted by Runsell

I do lag with battleping connecting to NY Server. After NY Server there are those hops in Canada that are getting my high pings number so for me there is no use using VPN. Could reduce lag somehow but the nasty one will continue since it hit those level 3 hops like I said.

I do not know if this is a waste of time been here giving to the GM information about our issues since I do not see any response from them. I believe the good thing here is opening a ticket to SE and sending tons of email or call to ORMUCO and COGENTCO seems is there where I see most people are having high pings.

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Maybe you can try other battleping servers if they have. I've never used battleping, but i've read other users having lag issues using battleping.