Request for information: ISPs and P2P throttling

I bought it and wanted to play , and huh here we go , A bug :/
- Name of ISP : TE Data
- Country of Residence : Egypt

-Time warner cable
-United States (North Hollywood California)
-All the time

Time Warner Cable
New York USA
5PM-1AM EST

My friend and I live in the same town and we both experienced the SAME lag spikes at the SAME TIME during titan hm runs.

Hello Aethingie,

Is there is any update, can you provide us with any update when it comes to this issue, nothing really had changed since the first post on this issue. Please let us know as you can see over 1.5k people and growing are having this kind of issue and that just for those who knows about this forums. Please let us give us any kind of updates thanks!

• Microsoft Windows [Version 6.3.9600]
• (c) 2013 Microsoft Corporation. All rights reserved.
  
• C:\Windows\System32>12/6/13 Trace route Montreal CA 941am
• '12' is not recognized as an internal or external command,
• operable program or batch file.
  
• C:\Windows\System32>tracert 199.91.189.35
  
• Tracing route to 199.91.189.35 over a maximum of 30 hops
  
• 1 8 ms 8 ms 8 ms R6300|DD-WRT [192.168.1.1]
• 2 32 ms 28 ms 18 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
• 3 14 ms 18 ms 18 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
• 4 23 ms 28 ms 23 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
• 2]
• 5 23 ms 28 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
• 6 24 ms 28 ms 28 ms 107.14.19.32
• 7 17 ms 27 ms 18 ms 107.14.19.138
• 8 21 ms 18 ms 28 ms 66.109.9.122
• 9 96 ms 97 ms 99 ms vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
• ]
• 10 94 ms 98 ms 98 ms ae-82-82.ebr2.LosAngeles1.Level3.net [4.69.137.2
• 5]
• 11 93 ms 98 ms 98 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
• 12 94 ms 98 ms 98 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
  
• 13 91 ms 90 ms 98 ms ae-81-81.ebr1.dallas1.level3.net [4.69.151.150]
  
• 14 92 ms 98 ms 98 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]
  
• 15 93 ms 99 ms 108 ms ae-5-5.ebr2.Chicago1.Level3.net [4.69.140.193]
• 16 93 ms 99 ms 98 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.151.177]
  
• 17 93 ms 96 ms 90 ms ae-10-10.car2.montreal2.level3.net [4.69.153.86]
  
• 18 92 ms 90 ms 99 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
• 74]
• 19 114 ms 118 ms 118 ms 10.2.2.1
• 20 112 ms 108 ms 118 ms 192.34.76.2
• 21 94 ms 98 ms 99 ms 199.91.189.234
• 22 94 ms 108 ms 98 ms 199.91.189.35
  
• Trace complete.
  
• C:\Windows\System32>

-Time Warner cable
-United States(southern California)
-almost all the time.

The game has been constantly lagging for me since a maintenance about 1.5-2 weeks ago I believe. Lately the game has been unplayable for me due to the lag especially on the weekend, I get 5-7 second lag spikes. I don't have this issue with any other game or online service.

- Time Warner Cable
- USA (Los Angeles)

On/off all day, but worst from 4pm-2am (weekdays). 24hr on weekend.
I have pinged the server multiple times with about a 88ms rate, even at peak hours. Reset router, contacted cable company, tested internet speed, and more.

As a tank, I am unable to play. The lag becomes too much and I fail the group.
As a healer, I am unble to play. The lag becomes too much and I fail the group.
As a dps... well, it's dps... and nobody really cares... but still, it sucks to play with the lag.

-Time Warner cable
-United States(southern California)
-almost all the time.

The game has been constantly lagging for me since a maintenance about 1.5-2 weeks ago I believe. Lately the game has been unplayable for me due to the lag especially on the weekend, I get 5-7 second lag spikes. I don't have this issue with any other game or online service.

-Time Warner Cable
-United States(Upstate New York)
-Almost all the time

Since that update I've been getting lag spikes about every 1-2mins that last for about 5-10 seconds. It's not just in dungeons and Duty Finder that it happens either. It happens constantly while crafting even when I'm in a place where there's no one around. Seems to get worse as the days go by as well as I had a lag spike today that lasted for almost 30 seconds. Can't play like this at all..it's frustrating and damn near impossible trying to fight a Primal especially Titan!! Lag spike there = epic fail

- Time Warner Cable [SoCal Road Runner]
- Northridge, California, USA
- During any peak time. (most of the day until around 2 am PST)
- http://forums.timewarnercable.com/t5...ighlight/false

They have been notified and the issue has been escalated to NETOPS 4 weeks ago...

my problem became noticeably more severe only 2 weeks ago. the game is now unplayable for any and all content...

aside from the common Tata communications problem at the palo alto hand off... my pathping finished with

12 112ms 97/ 100 = 97% 97/ 100 = 97% 66.198.96.58

13 --- 100/ 100 =100% 100/ 100 =100% te7-4.dr9.mtl.iweb.com [184.107.1.
110]

yes...97% and 100% packet loss rate................

again, 2 weeks ago lag was not this bad for me. was still playable with slight delay and occasional spikes only.

Time Warner
Arcadia, California, US
All times.

It is extremely important for me to point out that I have two characters; one on Excalibur(NA) and one on Gungnir(JP) and this problem ONLY occurs on Excalibur whereas my gameplay is 100% (ONE HUNDRED PERCENT) smooth on Gungnir. There is definitely a link between SE's NA servers as well as our ISP. I do the same end game content on both characters and it is extremely noticeable when I switch over from beautiful smooth gameplay on Gungnir to the lag/freeze fest that is Excalibur. Recently something new has been happening as of yesterday (12/6/13) where everything will freeze until the dungeon or boss fight is over, but my chat will continue to work smoothly and I will be able to communicate with people in my FC in real time, but not in my party until the lag is gone.

As an example, I helped an FC member through The Praetorium and on the final boss I stayed completely frozen from about 90% of his HP until the cutscene started, letting me know he had been killed during the time I was lagged out. I didn't 90k and I was able to communicate to him through FC chat but not party.

Comcast
United States - TN
Diabolos server
All the time

The problem is most sever when in dungeons and HM primal fights, but it also happens outside instanced locations. The most notable areas seem to be heavily populated zones like South Shroud where there are many fates as well as many popular mining and botany locations. The problem is compounded when my wife logs in to play with me. It seems the problem is almost doubled. Alone, it's a chore to participate in EG content, but together we are totally unable to participate in content together which completely kills our ability to play together and enjoy content together.

I have spent days apon days trying to locate some kind of solution to the problem, but nothing has proven helpful. I only hope something is done about this so I can resume normal play.

Edit:
This has only been a big problem the last month or so. Before that there were no big lag spikes like now. My wife mentioned that she had some lag, but it was nothing on the level that we experience now where everything but us stops for 5 or so seconds before we can interact with things again.

Telenor
Norway
always (biggest lag in dungeons)

ISP: Comcast Infinity
Location: East Coast, USA
Lag: 90% of the time, Very rarely the game runs smoothly
Server: Lamia

Also i get tons of errors that crash the game frequently its VERY annoying. I set my graphics to the lowest possible, 30fps etc still get errors and lag.. THIS IS OUTRAGEOUS SE! :mad:

Charter
Wisconsin, US
Sargatanas

Having issues with the cogentco hops like everyone else:


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 6 ms 1 ms <1 ms PURPLE-PENGUIN [192.168.1.1]
2 16 ms 11 ms 10 ms 10.130.64.1
3 18 ms 10 ms 9 ms dtr03jnvlwi-tge-0-6-0-6.jnvl.wi.charter.com [96.34.16.130]
4 27 ms 21 ms 23 ms crr01ftbgwi-tge-0-3-0-3.ftbg.wi.charter.com [96.34.17.160]
5 26 ms 24 ms 22 ms crr01euclwi-bue-1.eucl.wi.charter.com [96.34.16.77]
6 22 ms 21 ms 41 ms bbr01euclwi-bue-4.eucl.wi.charter.com [96.34.2.4]
7 31 ms 23 ms 23 ms bbr02euclwi-bue-5.eucl.wi.charter.com [96.34.0.7]
8 31 ms 31 ms 31 ms bbr01chcgil-bue-1.chcg.il.charter.com [96.34.0.9]
9 35 ms 31 ms 39 ms bbr02chcgil-bue-6.chcg.il.charter.com [96.34.0.67]
10 73 ms 72 ms 61 ms te0-0-0-2.ccr21.ord03.atlas.cogentco.com [38.104.102.145]
11 66 ms 66 ms 62 ms be2006.mpd21.ord01.atlas.cogentco.com [154.54.5.17]
12 59 ms 56 ms 50 ms be2081.ccr21.yyz02.atlas.cogentco.com [154.54.42.10]
13 53 ms 49 ms 58 ms te4-1.mag01.yyz02.atlas.cogentco.com [154.54.40.154]
14 71 ms 414 ms 408 ms te3-1.ccr01.yyz03.atlas.cogentco.com [154.54.45.114]
15 53 ms 48 ms 46 ms 38.122.70.182
16 51 ms 47 ms 47 ms te8-2.cr1.mtl.iweb.com [67.205.127.121]
17 54 ms 45 ms 46 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
18 51 ms 48 ms 47 ms 72.55.128.44
19 52 ms 47 ms 48 ms 184.107.107.176

Time Warner
Arizona, Unites States
Excalibur
5:00 EST-ish

My lag is kind of odd. I didn't get it so much about a month ago but a couple of my FC members have had it for a while. As far as when it occurs, it seems to be during 5:00 EST and can last a while, well into the night. Sometimes never even goign away. At first I just chalked it up to lolPS3 since I lagged some, but when I started to help out with Titan the other day for people and get slayed with instant cast Weight of the Land, or doing Turn 2 and missing nearly every BRD stun because it appears to go off instantly. Similiar to everyone else, I'm getting issues when it hits atlas.cogentco.com.

900o error codes happens through day and night. no specific time/date or what I am doing. Even happens when I am only person playing the game at home.


ISP: AT&T
Reno, NV
US

ISP: PavlovMedia
Country: Oklahoma, United States
Time: It doesn't have a set time where it gets worse or better. Happens randomly

-Time Warner Cable
-United States (Maine)
-The only time it seems to not happen is during the hours of 3AM EST and 5AM EST.

- Time Warner Cable
- United States (Upstate New York)
Happens virtually at any point while playing, constant lag spikes of varying time spans (1 to 5 seconds) occurring once every ten seconds. Game is currently unplayable in its current state.

To add, my routing goes through atlas.cogentco.com, which appears to be where most of the latency is coming from.

- Time Warner Cable
- North Carolina USA
- Everyday any time of day worst time at peek hours.
Having to use WTfast to actually play the game when that 30days is up guess im out.

- Time warner cable San Diego, CA
- United States
While playing constantly getting hit with 1-5 second lag spikes. I took this tracert:


[code]
C:\Users\Daniel>tracert 199.91.189.57

Tracing route to 199.91.189.57 over a maximum of 30 hops

1 2 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 8 ms ge7-2.sndaca7802h.socal.rr.com [76.167.13.177]
4 11 ms 10 ms 11 ms tge0-8-0-12.sndhcaax02r.socal.rr.com [72.129.2.1
2]
5 16 ms 15 ms 15 ms tge0-9-0-11.lamrcadq01r.socal.rr.com [72.129.1.2
]
6 15 ms 15 ms 15 ms ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
7 13 ms 13 ms 17 ms 107.14.19.67
8 25 ms 23 ms 24 ms 66.109.9.122
9 89 ms 87 ms 89 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
10 90 ms 89 ms 90 ms ae-72-72.ebr2.LosAngeles1.Level3.net [4.69.137.2
1]
11 89 ms 91 ms 87 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 91 ms 89 ms 87 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

13 95 ms 94 ms 96 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

14 96 ms 92 ms 89 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 89 ms 88 ms 88 ms ae-5-5.ebr2.Chicago1.Level3.net [4.69.140.193]
16 91 ms 89 ms 91 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.151.177]

17 267 ms * 98 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 95 ms 97 ms 93 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 116 ms * 115 ms 10.2.2.1
20 * 119 ms * 192.34.76.2
21 * * * Request timed out.
22 * * * Request timed out.
23 * 115 ms * 199.91.189.57
24 * * * Request timed out.
25 114 ms * * 199.91.189.57
26 * * * Request timed out.
27 * 115 ms 116 ms 199.91.189.57

Trace complete.

- Time Warner Cable
- USA
- during peak hours/most of the day (around 2am it alleviates)
- reference no.: 16482453

I can not even see NA world list right now. TWC told me they can't do anything due to how RIB works. They also have no power to lean on TaTa.

http://forums.timewarnercable.com/t5...ighlight/false

I'm not sure if I am supposed to ping the data center or my direct server IP

pathping to SE data center shows:
8 20ms 0/ 100 = 0% 0/ 100 = 0% ix-5-0-0-0.tcore2.LVW-LosAngeles.as6453.net [64.86.252.153]
0/ 100 = 0% |
9 65ms 51/ 100 = 51% 51/ 100 = 51% if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.144.73]
0/ 100 = 0% |
10 118ms 41/ 100 = 41% 41/ 100 = 41% if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.144.58]
0/ 100 = 0% |
11 136ms 46/ 100 = 46% 46/ 100 = 46% if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% te7-4.dr9.mtl.iweb.com [184.107.1.110]
0/ 100 = 0% |
14 111ms 0/ 100 = 0% 0/ 100 = 0% 72.55.128.44
0/ 100 = 0% |
15 111ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176



Tracert to Excalibur

8 24 ms 24 ms 17 ms 66.109.9.122
9 84 ms 84 ms 87 ms vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
]
10 94 ms 95 ms 86 ms ae-82-82.ebr2.LosAngeles1.Level3.net [4.69.137.2
5]
11 92 ms 87 ms 95 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 83 ms 86 ms 99 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

13 87 ms 101 ms 86 ms ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

14 86 ms 86 ms 86 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 91 ms 84 ms 86 ms ae-5-5.ebr2.Chicago1.Level3.net [4.69.140.193]
16 84 ms 86 ms 88 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.151.177]

17 189 ms 206 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 86 ms 84 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 103 ms 103 ms * 10.2.2.1
20 114 ms * * 192.34.76.2
21 104 ms * * 199.91.189.234
22 * * * Request timed out.
23 * * 112 ms 199.91.189.38

Trace complete.

Time Warner Cable
Hawaii
Lag all the time time worping a lot cant even login at times sometimes over a minute delay

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netstat

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:5354 Asus:53774 ESTABLISHED
TCP 127.0.0.1:5354 Asus:53775 ESTABLISHED
TCP 127.0.0.1:5939 Asus:53915 ESTABLISHED
TCP 127.0.0.1:27015 Asus:53833 ESTABLISHED
TCP 127.0.0.1:53774 Asus:5354 ESTABLISHED
TCP 127.0.0.1:53775 Asus:5354 ESTABLISHED
TCP 127.0.0.1:53833 Asus:27015 ESTABLISHED
TCP 127.0.0.1:53913 Asus:53914 ESTABLISHED
TCP 127.0.0.1:53914 Asus:53913 ESTABLISHED
TCP 127.0.0.1:53915 Asus:5939 ESTABLISHED
TCP 192.168.1.2:61798 69.90.201.9:7710 ESTABLISHED
TCP 192.168.1.2:61803 server22405:5938 ESTABLISHED
TCP 192.168.1.2:61808 bn1wns2011604:https ESTABLISHED
TCP 192.168.1.2:61961 lax02s19-in-f22:https ESTABLISHED
TCP 192.168.1.2:62001 199.91.189.42:55006 ESTABLISHED
TCP 192.168.1.2:62002 199.91.189.42:55006 ESTABLISHED
TCP 192.168.1.2:62008 a96-7-48-43:http ESTABLISHED
TCP 192.168.1.2:62018 lax17s02-in-f7:https SYN_SENT
TCP 192.168.1.2:62019 lax17s02-in-f7:https ESTABLISHED
TCP 192.168.1.2:62020 lax17s02-in-f7:https SYN_SENT

C:\WINDOWS\system32>tracert 199.91.189.42

Tracing route to 199.91.189.42 over a maximum of 30 hops

1 2 ms 50 ms 9 ms 192.168.1.1
2 5 ms 6 ms 39 ms 192.168.0.1
3 42 ms 37 ms 27 ms cpe-98-150-240-1.hawaii.res.rr.com [98.150.240.1
]
4 20 ms 23 ms 21 ms tge7-2.hnllhiku-cer02.hawaii.rr.com [24.25.232.6
1]
5 17 ms 34 ms 18 ms tge0-6-0-3.hnllhiik01r.hawaii.rr.com [72.129.47.
40]
6 18 ms 19 ms 55 ms agg21.milnhixd01r.hawaii.rr.com [72.129.45.42]
7 71 ms 66 ms 77 ms agg31.lsancarc01r.socal.rr.com [72.129.45.0]
8 69 ms 70 ms 78 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
9 68 ms 90 ms 69 ms 107.14.19.138
10 104 ms 81 ms 80 ms 66.109.9.122
11 142 ms 161 ms 141 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
12 183 ms 181 ms 221 ms ae-72-72.ebr2.LosAngeles1.Level3.net [4.69.137.2
1]
13 158 ms 218 ms 386 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
14 203 ms 222 ms * ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

15 143 ms 156 ms 144 ms ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

16 136 ms 140 ms 138 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

17 171 ms 143 ms 149 ms ae-5-5.ebr2.Chicago1.Level3.net [4.69.140.193]
18 146 ms 147 ms 150 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.151.177]

19 144 ms 139 ms 142 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

20 159 ms 140 ms 147 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
21 176 ms 178 ms 208 ms 10.2.2.1
22 162 ms 158 ms 161 ms 192.34.76.2
23 195 ms 251 ms 177 ms 199.91.189.234
24 179 ms 175 ms 178 ms 199.91.189.42

Trace complete.

I have a brand new PC that I built myself. It should be able to run this game multiple times over at max settings.
( I've turned down the settings all the way and reset PC, router, modem and nothing makes it stop lagging )

-Name of ISP: Time Warner (22 Mb down, 2 Mb up)
-Residence: Corona, California
-Occurrence: Every time I log in it will start to lag after a while. The game is unplayable.

I get 5 to 10 second lag spikes. All other internet services are unaffected. I can download freeware at amazing speeds free from throttling...

ISP: TeliaSonera Finland Oyj (100/10)
Country: Finland
When: Always
Avoiding AoE attacks is nearly impossible without a tunneling program.

How many reports and pages does SE need to have an impression of the problem? I fear this forum will explode once this threads reaches a four digit number lol.

It is one thing to ask for help and make people send reports but this thread is ongoing since months and not a single sign of feedback from DEV's so far in it. Very couraging. Reminds me of the "All Relic progress lost" thread. Each day a new victim but never a feedback or sign of solution to the problem.

- Name of ISP Comcast internet
- Country of Residence USA Colorado Springs Colorado -7GMT
- When does the problem occur (always, only during specific times?) Been like this for the pass week. Try log on 3 time a day for 7 days.
- Reference number from your ISP, if you raised this matter with them Yes. they can not help me out any further. Told me to contact the game company

Quote:

---

Originally Posted by fefef

- time warner cable
- los angeles, ca
- mostly during peak hours (9am-11pm) but sometimes its all day

---

here i streamed what the lag is like:
http://www.twitch.tv/e6600/c/3400541

the game is absolutely unplayable at peak hours

Looks like this has been going on for a while now. There's no possible resolution to all of this? I'm seeing that the trafficking is what's going wrong, but if its not in the hands of the ISP, then where does it turn to?

ISP Verizon
Annapolis, MD
Worst of it is at peak hours. Generally about any other time, still get small bursts of packet lag.

- Time Warner Cable
- United States (in southern California)
- prime time, 4pm - 12am, game is usually playable around 1am and later.

i really hope this problem gets fixed so i can enjoy 2.1 and not cancel my sub like i'm planning to

Quote:

---

Originally Posted by Threx

ISP: True Internet

City/Country: Bangkok, Thailand

I get significantly more latency than I should get. This problem doesn't occur with any other online games, just FF14. It occurs during all hours.

---

Are you still using True for FFXIV access? I am here now in Bangkok and I am trying to figure the best way to get steady access for 1 month.

ISP: Comcast
Florida USA
Random times of lag spikes

-Name of ISP: Canal Digital
-Country of Residence: Norway
-When does the problem occur: All the time

It's been like this since day one. I transferred my character to a JP server, tonberry, as the signal to those servers were "excelent", while the signal to EU servers are just "good". I belive it's alittle better on the JP servers, or maybe it's just in my head.

ISP: TWC
Texas, USA
getting dropped every 15-25 minutes of gameplay

ISP: Vodafone
Country: New Zealand
When: All the time.

ISP: Comcast
Country: USA
When: All the time.
This has been going on for 2 weeks now

ISP: Optimum
Country: USA
When: Since Saturday.

ISP: Comcast
Country: USA, California
When: since 2.1 patch update.

ISP: Comcast
Country: USA, Florida
When: Since release

I get almost constant 5-10 second lag spikes if I was anything but a damage class the game would be unplayable. It has been especially horrible since September and is now worse in 2.1.