Request for information: ISPs and P2P throttling

Time Warner Cable
North Carolina, United States

It has been like this from the very first day I started playing which was like 2 months ago.

Time Warner Cable
San Diego, CA
Always, worst at peak times

Quote:

---

Originally Posted by Skyggles

Name of ISP: Canal Digital 100/25
- Country of Residence: Norway
- When does the problem occur: Everyday sometime after 16.00 Server time
- Canal Digital ticket number : 01463755

Seems I am usually the only one lagging in party's after this time.
Game is unplayable.

---

I now have a reply from Canal Digital confirming they might be throttling.
They are requesting details about what ports they should open for the game to run smoother.

Copy/Paste of the e-mail from Canal Digital:
<kundesenter@canaldigital.no>

Quote:

---

Hei,
Takk for din henvendelse

Da dette spillet kan benytte P2P porter, som vi i de fleste tilfeller ser på som fildelingsprogrammer, så trenger vi å vite hvem porter dette spillet du spiller bruker?

Når vi mottar dette kan vi sende en sak videre internt og se hva vi får gjort med dette og om vi eventuelt da får åpnet de aktuelle portene.

Avventer tilbakemelding.



Med vennlig hilsen
Canal Digital Kabel-TV AS

Trond A. Johansen
Kundebehandler

---

As you can read or google translate they are now awaiting my reply with this information before they can proceede to maybe open the ports they are throttling on this game.

I also have a new ticketnumber to be used in subject and or body of reply e-mail.

Code:

---

[ ref:_00DD0qX7t._500D0WmW7w:ref ]

---

Not sure what the intent is of this thread's OP that he sends this information to our ISP or not, but I have sadly quit playing this game as it was unplayable.

Hope this information can help the other Canal Digital subscribers in the near future.

ISP : TM Net Streamyx
Country : Malaysia
Time : Doing every dungeon having some lag/spike.

ISP : Bredbandsbolaget
Country : Sweden
Time : From 6pm to 11pm every day

Time Warner Cable
United States ( Los Angeles, California )
Time: Always

- Name of ISP IINET
- Country of Residence AUSTRALIA
- When does the problem occur (always, only during specific times?) ALWAYS

- Comcast
- Chattanooga, TN
- All the time

ISP: Time Warner Cable
Residence: North Carolina, USA
Occurrence: 5PM - 12AM EST

Requested assistance and higher tier help from support, all I got was a modem reset and then the tech left w/o saying anything.

- Name of ISP: Time Warner Cable
- Country of Residence: USA. Southern California, Los Angeles County
- When does the problem occur (always, only during specific times?): Always....Always.

- Name of ISP: Time Warner Cable
- Country of Residence: SoCal
- When does the problem occur: Happens all day

Started happening about 2 weeks ago and has been progressive worst. I notice it when there was only 1 or 2 rubber band lags in WP but now it seems like every ten steps I take it rubber bands.

Repost because of updated info.

- Time Warner Cable
- CA, USA
- 10 am to 3 am everyday. (17 hours)
-16348991

Lag will be anywhere from 1 second every 2 seconds, to having 24 second lag intervals with 2 second recoveries. Generally the lag is about 2-4 second intervals with 2 second relieves.

Name of ISP: CIK Telecom
Country of Residence: Canada
When does the problem occur: Almost always. Usually fine very early in the morning, though.

I can't get more than 5-10 minutes of uninterrupted gameplay as of 3 weeks ago (connection was perfect before that). I can see other players and mobs fight as usual (to a lagless degree most of the time) but I have great difficulty in getting my own actions to register (animations play but damage on mobs don't occur, buffs being crazily unsynced and coming into play far after their activation or not at all) and usually I will disconnect very suddenly. The disconnects don't even occur after seconds of inactivity due to lag, as I can be in the heat of the moment and see other players use attacks and their damage numbers pop up on mobs right before it happens.

I'm contacting my ISP to verify the throttling but I believe it is so because of the nature of my lag. I'll post an update later.

- Name of ISP: Time Warner Cable
- Country of Residence: USA, Southern CA
- When does the problem occur ALWAYS

Any time i play i get constant lag spikes, making any kind of high level dungeon impossible.......

Time Warner Cable
so cal, usa
24/7

I'm noticing a trend. Maybe it's time every one says f* twc ?

Time Warner Cable
CA, US
Always

Time Warner Cable
Southern California
24/7 Occurence

Time Warner Cable
United States North Carolina
starts after 6pm and continues for several hours

- ISP: Time Warner Cable (Roadrunner)
- San Diego, CA USA
- Only happens when playing FFXI: ARR

ISP: Time Warner Cable (30 down, 5 up)
- Los Angeles, CA, USA
- Happens all day, everyday. It's worse during peak times (10am - 8pm). Problems seems to be getting worse as days go by. Only happens with FFXIV.

ISP: Time Warner Cable
-Los Angeles, CA, USA

Issue has been constant (24/7) for the last two weeks and was intermittent before that going back to September. Has been getting progressively worse every time I try to play. Game is currently unplayable; last dungeon I tried to run, everything froze for 15-20 seconds at a time and didn't level off for more than 5-10 seconds before doing it again. Same issue trying to do fates.

Going to cancel my subscription if the issue isn't resolved by the end of the pay period. So disappointing :\

-Time Warner Cable
-Los Angeles, CA, USA
-Everyday

Hello,

Please take the time to call Time Warner and as to be escalated. Please be polite and specific. If you are lagging and not a Time Warner customer, everything pretty much still applies.

The first person i spoke to in tech support I introduced myself. Explained that I'm not having normal internet troubles but its specifically dealing with an online game. I explained to the woman that I was prepared with traceroutes and links to multiple different websites online with other SoCal Time Warner customers with the same problem. She asked a few basic questions and agreed this is over her pay grade and conected with with another woman that she referred to as "tier 3".

This woman asked be specifics about the traceroute. Gave me an email address to copy paste those traceroutes to the NA data centers and to my specific server. She was very understanding and wanted me to explain in detail the problems i was having in game. Port forwarding was brought up and i quickly squashed that. The symptoms are there regardless of being directly connected or no. The router isn't the factor.

She ended up opening a case on it and told me that this is the first anyone in her department has heard of a problem like this or dealing with this game. She asked, "That i have my friends call in and to please report this issue and feel free to send more traceroutes and links to this specific problem to the email address she provided me."



My back story is:

This isn't me or my problem. Time Warner has had techs to me house half a dozen times for various reason. Brand new RU-6 was run from the street to the house to the inside and the modem. My picture quality is amazing. I'm paying for 10mb and getting 16.25 DWN 1.09 UP capped all day every day. Streaming and any other gaming online runs so smooth and amazing.

Modem is SB 6141
Router is R6300
Neither are an issue and very baller

Except for FF XIV. My wife and play on desktops and laptops. Wired and wireless. It doesn't matter. The entire house is run in Cat6.

North America Datacentre | square-enix.montreal.com | IP address : 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 9 ms <1 ms 9 ms READYSHARE [192.168.1.1]
2 49 ms 29 ms 38 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 14 ms 16 ms 11 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 26 ms 28 ms 19 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 28 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 23 ms 28 ms 21 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 27 ms 29 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 45 ms 18 ms 28 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 103 ms 118 ms 98 ms if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 113 ms 98 ms 110 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 119 ms 128 ms 118 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 277 ms 215 ms 249 ms 66.198.96.58
13 111 ms 118 ms 118 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 115 ms 118 ms 118 ms 72.55.128.44
15 103 ms 103 ms 108 ms 184.107.107.176

Trace complete.
This was run at 1:20pm pacific time


SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

tl;dr How many people on lodestone, reddit, other websites just posted complaining and thinking they accomplished something. Call your ISP and be polite but push for Tech support and get an email address from them and email them your trace routes. Lets get this fixed!!

http://www.timewarnercable.com/en/re...ontact-us.html


Mouseover your server here and get it's IP address:
http://www.arrstatus.com/

If you don't know what a traceroute is then go here
http://www.ffxivguild.com/how-to-tes...agpinglatency/

Quote:

---

Originally Posted by misterdapi

Hello,[/url]

---

This may be on the SE server side just fyi. TWC might not be able to do anything to fix it.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\System32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 2 ms 9 ms 8 ms READYSHARE [192.168.1.1]
2 43 ms 78 ms 38 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 12 ms 19 ms 28 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 18 ms 28 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 30 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 24 ms 28 ms 18 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 14 ms 28 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 24 ms 23 ms 24 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 119 ms 108 ms 108 ms if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 104 ms 108 ms 98 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 112 ms 119 ms 128 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 103 ms 98 ms 108 ms 66.198.96.58
13 121 ms 118 ms 118 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 113 ms 118 ms 118 ms 72.55.128.44
15 109 ms 108 ms 108 ms 184.107.107.176

Trace complete.

C:\WINDOWS\System32>

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 9 ms 8 ms 8 ms READYSHARE [192.168.1.1]
2 43 ms 32 ms 34 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 28 ms 18 ms 18 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 23 ms 24 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 29 ms 22 ms 25 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 20 ms 28 ms 18 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 23 ms 28 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 34 ms * 34 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 119 ms 118 ms * if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 174 ms 140 ms 118 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 133 ms 135 ms 130 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 120 ms 128 ms * 66.198.96.58
13 133 ms 158 ms 131 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 134 ms 129 ms 149 ms 72.55.128.44
15 121 ms 138 ms 118 ms 184.107.107.176

Trace complete.

C:\Windows\System32>tracert 199.91.189.28

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 6 ms 4 ms 2 ms READYSHARE [192.168.1.1]
2 37 ms 37 ms 30 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 16 ms 18 ms 18 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 19 ms 28 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 19 ms 24 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 24 ms 28 ms 28 ms 107.14.17.132
7 22 ms 24 ms 23 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 68 ms 29 ms 38 ms 66.109.9.122
9 98 ms 108 ms 98 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]

10 92 ms 108 ms 98 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.1
7]
11 95 ms 97 ms 88 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 88 ms 92 ms 99 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

13 95 ms 98 ms 97 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

14 92 ms 98 ms 116 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 94 ms 119 ms 102 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 96 ms 98 ms 98 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 94 ms 98 ms 98 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 91 ms 128 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 141 ms 131 ms 126 ms 10.2.2.1
20 129 ms 171 ms 126 ms 192.34.76.2
21 112 ms 118 ms 119 ms 199.91.189.234
22 127 ms 138 ms 122 ms 199.91.189.28

Trace complete.

C:\Windows\System32>tracert 199.91.189.28

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 2 ms 9 ms 8 ms READYSHARE [192.168.1.1]
2 42 ms 38 ms 39 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 12 ms 17 ms 19 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 14 ms 18 ms 20 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 23 ms 18 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 27 ms 26 ms 14 ms 107.14.17.132
7 18 ms 14 ms 25 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 31 ms 39 ms 32 ms 66.109.9.122
9 96 ms 98 ms 98 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]

10 91 ms 91 ms 95 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.1
7]
11 91 ms 100 ms 97 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 102 ms 99 ms 98 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

13 91 ms 99 ms 99 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

14 91 ms 96 ms 88 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 93 ms 98 ms 98 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 94 ms 134 ms 94 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 99 ms * 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 95 ms 86 ms 93 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 127 ms 128 ms 128 ms 10.2.2.1
20 121 ms 128 ms 129 ms 192.34.76.2
21 123 ms 128 ms 126 ms 199.91.189.234
22 128 ms 129 ms 128 ms 199.91.189.28

Trace complete.

C:\Windows\System32>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 2 ms 7 ms <1 ms READYSHARE [192.168.1.1]
2 35 ms 39 ms 48 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 14 ms 18 ms 8 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 20 ms 23 ms 28 ms tge0-9-0-8.ontrcacp01r.socal.rr.com [72.129.6.16
0]
5 18 ms 31 ms 25 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 20 ms 29 ms 18 ms bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.212]
7 23 ms 28 ms 19 ms 107.14.19.86
8 34 ms 28 ms 55 ms 66.109.9.122
9 97 ms 98 ms 87 ms vlan90.csw4.LosAngeles1.Level3.net [4.69.144.254
]
10 91 ms 99 ms 118 ms ae-92-92.ebr2.LosAngeles1.Level3.net [4.69.137.2
9]
11 89 ms 92 ms 95 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 93 ms 98 ms 98 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

13 98 ms 98 ms 98 ms ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

14 93 ms 98 ms 98 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 93 ms 98 ms 108 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 93 ms 93 ms 89 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 108 ms 98 ms 98 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 93 ms 118 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 * 125 ms 128 ms 10.2.2.1
20 124 ms 128 ms 128 ms 192.34.76.2
21 112 ms 118 ms 128 ms 199.91.189.234
22 111 ms 115 ms 108 ms 199.91.189.74

Trace complete.

C:\Windows\System32>

-Time Warner Cable
-United States, California
-Always happens while playing, everything freezes for 1 to 2 seconds then it rubberbands forward

Time Warner Cable
Los Angeles, California
All day every day for the past 2 weeks.

Barely getting by, sometimes very unplayable. Only happens with FFXIV.

So, everyone says Tata Communications is the problem, looks like we need to let them know.


A list of Tata Communications office locations worldwide.

Tata Communications would love to hear from you!

Send them your trace routes now!
helpdesk@tatacommunications.com

customerservice@tatacommunications.com


San Jose (Also known as the Palo Alto Hop)

2077 Gateway Place
Suite 150
San Jose, CA 95110
USA
Tel +1.408.437.4710

Montreal (Yeah, where all the NA/EU servers are)

1555 Rue Carrie-Derick
Montreal, Quebec
Canada H3C 6W2
Tel +1.514.868.7272

So Its seems that people rather talk about how bad the lag is. Here is your chance to improve it.

Tata Communications would love to hear from you!

ILL and VoIP customers:
Call: 1800-419-2200 or
email us: helpdesk@tatacommunications.com

Broadband and other customers:
call: 6060 7070 or 1800 209 7070
email us: customerservice@tatacommunications.com

Fax Number: 022 6667 1029 / 022-66605335

Time Warner
USA - California
Occurs constantly. Endgame is unplayable. Has gotten worse over the last few weeks.

- Time Warner Cable
- United States
- Sometimes it is okay (small packet loss here and there - tolerable), but at times it is unplayable, very high packet loss (in the past week it has been quite bad).

- Canal Digital
- Norway
- Almost every evening, 6-12pm gmt+1

- Time Warner Cable
- Los Angeles, CA - United States
- Occurs constantly now. Never rubberbanded with massive lag spikes until a few weeks ago. Now, it's every day during almost all hours, getting worse and worse as time goes by.
- Have contacted TWC to escalate to Tier 3, no reference number as of yet.

This doesn't just make endgame unplayable. This makes doing all content unplayable, except for using chat while standing still in Toll. My Coil group and I had to stop running early last night because my rubberbanding and lag spikes were keeping me from tanking anything for more than 3 seconds.

So, everyone says Tata Communications is the problem, looks like we need to let them know.


A list of Tata Communications office locations worldwide.

Tata Communications would love to hear from you!

Send them your trace routes now!
helpdesk@tatacommunications.com

customerservice@tatacommunications.com


San Jose (Also known as the Palo Alto Hop)

2077 Gateway Place
Suite 150
San Jose, CA 95110
USA
Tel +1.408.437.4710

Montreal (Yeah, where all the NA/EU servers are)

1555 Rue Carrie-Derick
Montreal, Quebec
Canada H3C 6W2
Tel +1.514.868.7272

So Its seems that people rather talk about how bad the lag is. Here is your chance to improve it.

Tata Communications would love to hear from you!

ILL and VoIP customers:
Call: 1800-419-2200 or
email us: helpdesk@tatacommunications.com

Broadband and other customers:
call: 6060 7070 or 1800 209 7070
email us: customerservice@tatacommunications.com

Fax Number: 022 6667 1029 / 022-66605335

Cable One (Time Warner)
USA - Idaho
Around every hour or so error 900 then have to wait for an auto log out timer then im fine again for another hour or so.

Virgin Media ( Cable)
United Kingdom - Liverpool
started yesterday and again at about 7pm seems to be ongoing game is unplayable in dungeon servers

ISP : TURKSAT (Cable)

Turkey - Istanbul (Game is unplayable usually... lag spikes etc)

SE Please.... EU servers should be in EU (Germany) i never had a problem in mmorpg games... Its seriously first here..... we love this game...

- Verizon Fios

- Southern California, USA

- 2-7 second freezes/lag spikes/rubber-banding every 20-60 seconds almost any time I get on. Highly unplayable. No problem with other online games.

*Also note, while running a ping tracert via the windows command prompt to the NA data center, I get an 11% packet loss in just ONE of the two PaloAlto.as6453.net jumps I go through. My ping also jumps from 12 ms in LA, to 102 ms in Palo Alto. There is only a 300 mile difference between the 2 jump locations, why does Palo Alto ping higher than the 90 ms response from MONTREAL, CANADA? Palo Alto is 300 miles away, Montreal is 3000.

Time Warner Cable

Massachusetts

lag spikes ranging from .5 to 5 seconds, this happens more while in an instance than any other time, and some instances seem to see more of it than others. Titan it's every few seconds everything takes a nap for up to 5 seconds then plays super speed catch up, then naps again. Coil it's maybe once a minute and the avg. spike is around 1 second. Outside of instanced content I see very few spikes, and the ones I do see are usually around 1 second.

This thread was created at the end of August. It's already December and yet the problem is still rampant throughout the servers especially for Time Warner Cable users like me. Is SE actually doing anything or are they just waiting for people to drop their subscriptions before they start caring?