Early Access code - Wrong Region

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08-23-2013, 09:31 AM
CoffinDude

Quote:

Originally Posted by seraseth

I just re-enter the 18 digit code on the pre-order page and it spits out the same EU code again.

You people don't get Error 2 or 3? I keep getting those.
08-23-2013, 09:32 AM
killergerms

yeah im on hold right now with the support center i doubt they will talk to me....They should be able to give us new NA codes so we can play EA thats all we care about
08-23-2013, 09:34 AM
seraseth

Quote:

Originally Posted by CoffinDude

You people don't get Error 2 or 3? I keep getting those.

Nope, stopped getting error 3 early yesterday.

edit: a lot of ppl have said that filling out the profile (name, country, language, etc) helps, not sure if that's what fixed it for me or not, but I did fill it out
08-23-2013, 09:35 AM
Dyssyd

Quote:

Originally Posted by seraseth

I just re-enter the 18 digit code on the pre-order page and it spits out the same EU code again.

Same. Up to 19 emails of the same EU code now.

This is some terribly worthless customer support.

Quote:

Originally Posted by killergerms

yeah im on hold right now with the support center i doubt they will talk to me....They should be able to give us new NA codes so we can play EA thats all we care about

I hope you get some sort of real response. Mention this thread while you're at it, so they can see that it's not just one or two people having the same stupid issue.
08-23-2013, 09:37 AM
Facuam

Guys, I have an EU code and I want to change it for the NA one (PC). Anyone willing to do the trade, please? contact rubiolocome@hotmail.com
08-23-2013, 09:37 AM
Nazera

Well just tried calling SE and I get a busy signal..... I'm truly astonished that they still haven't come forward & apologized & tried to make things right. They obviously know about it, but say little to nothing about it. Getting really aggravated with this company's poor business ethics.
08-23-2013, 09:39 AM
killergerms

i hope i get with a person soon and i can discuss whats going on. its insane how we have yet to get help
08-23-2013, 09:41 AM
seraseth

Quote:

Originally Posted by killergerms

i hope i get with a person soon and i can discuss whats going on. its insane how we have yet to get help

Don't get your hopes up, all I got from the live chat was the "we're aware of the problem, keep an eye on twitter" response
08-23-2013, 09:43 AM
Niota

Quote:

Please enter your Windows pre-order code for FINAL FANTASY XIV: A Realm Reborn.

For pre-order codes on the PlayStation®3, please register through PlayStation®Store.

The code's region is inapplicable.
You can only enter codes from the same region as your Square Enix account.

I contact support. I was sent to EU support, and then they apologized and sent me to NA. But still no results and no answers. -_-
/fume
08-23-2013, 09:44 AM
killergerms

lol next response is at 11 pm est for me
08-23-2013, 09:44 AM
Paran01ds

I'm getting the wrong region code on my 20 dig code :(
08-23-2013, 09:45 AM
Riyo

Quote:

Originally Posted by Nazera

Well just tried calling SE and I get a busy signal..... I'm truly astonished that they still haven't come forward & apologized & tried to make things right. They obviously know about it, but say little to nothing about it. Getting really aggravated with this company's poor business ethics.

They close at 5pm PST, that is why the busy signal I'm sure.
08-23-2013, 09:45 AM
Faiyez

Are you sure you guys didn't preorder from an EU based site and now you're expecting NA codes to be magically available for you?
08-23-2013, 09:45 AM
killergerms

join the team lol we've been stuck like that for over a day and still no progress i hope that maybe that eu code will still let us do EA but idk!
08-23-2013, 09:47 AM
therunner02

where do I check to see if my social settings are right

I have a problem I accidently link both pre-order codes to my account how do I unlink or fix it?
08-23-2013, 09:48 AM
Dyssyd

Quote:

Originally Posted by Faiyez

Are you sure you guys didn't preorder from an EU based site and now you're expecting NA codes to be magically available for you?

I ordered from the square-enix store, and everything on my receipt says North America. So, it's not that for me.
08-23-2013, 09:51 AM
Calastir

Quote:

Originally Posted by meuqsaco

It's the same code for early access and live. We can't register it

No, its not.
08-23-2013, 09:51 AM
FutanXIV

Quote:

Originally Posted by Faiyez

Are you sure you guys didn't preorder from an EU based site and now you're expecting NA codes to be magically available for you?

Considering some people have gotten both EU and NA codes from the same 18-digit code, it's safe to say that code is not region-specific.
08-23-2013, 09:52 AM
Ayvar

People are swapping codes since SE has so far done bugger all to address this issue. A NA region friend of mine had an EU code since Tuesday and is now registered for early access thanks to a very helpful EU player. Looks like the players have to do what SE refuses to.
08-23-2013, 09:52 AM
Decaffeinated_Coffee

Quote:

Originally Posted by Faiyez

Are you sure you guys didn't preorder from an EU based site and now you're expecting NA codes to be magically available for you?

In fact SE didn't say anything about regional code in the first place while they gave a group of fuster cluck EU+NA codes to our retrailer.
sooo .. yeah..
08-23-2013, 09:54 AM
killergerms

Most of us are getting EU when we should be getting NA
08-23-2013, 09:56 AM
FutanXIV

Quote:

Originally Posted by Ayvar

People are swapping codes since SE has so far done bugger all to address this issue. A NA region friend of mine had an EU code since Tuesday and is now registered for early access thanks to a very helpful EU player. Looks like the players have to do what SE refuses to.

Yep... I have 2 EU PC codes. Email me please if you have NA PC codes! rwagner@inbox.com
08-23-2013, 09:56 AM
Retsugi

This problem wouldn't even be a big deal if the codes weren't region dependent, or if maybe we could change our account region.
08-23-2013, 09:58 AM
Sophia_Monkeysan

I have been having the same issue. I put in my order confirmation code and it just keeps spitting out the same EU code. I have checked to make sure everything says NA before submit it each time and every time it gives me the EU code. Seriously hoped obnoxious things like this would have ended with error 90000.
08-23-2013, 09:59 AM
Nazera

Have a EU PC code. Need a NA one. fred91682@yahoo.com
08-23-2013, 10:00 AM
Calastir

The 18 digit codes don't really do anything other than add the game to their social site and generate you a 20 digit early access code. The 20 digit code is really all that matters. It grants the preorder items and early access.

My advice is if you have a friend you trust who had no issues redeeming their 18 digit key, ask them to redeem yours for you and see if they can get you a good 20 digit key.
08-23-2013, 10:00 AM
FutanXIV

I'm pretty sure they "fixed" the part where people were getting NA codes after they got EU. Now it seems like it just retrieves your previously gotten codes instead of resubmitting it into the algorithm.

Again, looking to trade 2 EU PC Codes for 2 NA PC Codes. rwagner@inbox.com
08-23-2013, 10:06 AM
seraseth

Quote:

Originally Posted by Dyssyd

I ordered from the square-enix store, and everything on my receipt says North America. So, it's not that for me.

Same with me.
08-23-2013, 10:10 AM
Jameel

I am having the same issue. Trading my EU code for a NA code. email rasheed.black@gmail.com
08-23-2013, 10:12 AM
Danify

I have an EU code (PC). I'm in need of an NA code (PC), if anyone is interested in trading send a message on these forums or email me @ dvanmeter.ify@gmail.com.
08-23-2013, 10:13 AM
Thalius

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.
08-23-2013, 10:14 AM
Danify

Quote:

Originally Posted by Thalius

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.

What retailer did you buy it through?
08-23-2013, 10:15 AM
kazin

I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!
08-23-2013, 10:15 AM
seraseth

Quote:

Originally Posted by Thalius

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.

Sadly I bought mine directly from SE, which I *thought* would mean less chance of any complications ;)
08-23-2013, 10:16 AM
Calastir

Quote:

Originally Posted by kazin

I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!

I think you are the first person I've seen say that support did anything other than take their info and tell them to wait for a fix.
08-23-2013, 10:18 AM
Trombe

Quote:

Originally Posted by Calastir

I think you are the first person I've seen say that support did anything other than take their info and tell them to wait for a fix.

This was also probably because his issue was with the PC code.
Unlike the PS3 code, SE seem to be able to just regenerate a PC code.
08-23-2013, 10:19 AM
seraseth

Quote:

Originally Posted by Trombe

This was also probably because his issue was with the PC code.
Unlike the PS3 code, SE seem to be able to just regenerate a PC code.

Live chat support took all the same info from me, then said we're aware of the problem, no new code, and I'm PC.
08-23-2013, 10:19 AM
Calastir

Quote:

Originally Posted by seraseth

Sadly I bought mine directly from SE, which I *thought* would mean less chance of any complications ;)

I purchased mine from the NA SE store and haven't actually been charged yet. It may be worth checking if you have actually been charged and if not cancel away and get a new one.
08-23-2013, 10:20 AM
Reeve

I cant believe this crap a lil more than 30hrs till EA and SE just keeps posting how we should all redeem our codes and all this other BS. Still stuck with an EU code :(
08-23-2013, 10:22 AM
Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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