SE Failed.

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12-16-2021, 03:43 PM
Conando

They literally cannot speed things up. Have you just not noticed the last year being supply chain problems for practically any market?
12-16-2021, 03:45 PM
Krotoan

Quote:

Originally Posted by Vahlnir

Nope. Never thought they were coming now and never said as much. I do, however, think they have had to speed things up a bit though.

And there's the problem. The demand ramped up to unforseen levels so now upgrades must be had above and beyond.. so plans that were going to wait till 7.0 need to be started NOW in addition to orders for additional capacity on top of that. All of which are likely through their usual channels.

Your comment about "I guess they had to buy them from scalpers" just seems incredibly flippant/dismissive when they've stated themselves they've been putting all this in motion as early as last year. Stuff isn't "appearing out of thin air" because you can't/wont follow their updates and pay attention. Not to mention you don't pick up data-center level equipment from some guy who bots markets.

I'm just wondering what you seem to think is happening here, because it's quite detached from what they've actually communicated to us.
12-16-2021, 03:46 PM
Yahallo

Quote:

Originally Posted by Vahlnir

Nope. Never thought they were coming now and never said as much. I do, however, think they have had to speed things up a bit though.

I don't think they are speeding anything up. The oceanic datacenter had been planned for a while. As for additional servers for other datacenters, they said they may be able to get a roadmap at the end of January. Basically, it sounds like they are just explaining that they have servers on backorder; it will still likely take months for servers to come in. You really shouldn't see it as them pulling the servers out of nowhere, and they are definitely not buying it from scalpers. I doubt scalpers would be dealing with the servers FFXIV needs and definitely not at the scale at which FFXIV needs, since it is likely hundreds of server machines (remember each world is made of tens of server machines).
12-16-2021, 03:46 PM
basilbc

YoshiP is gonna rev up those boat engines! surely this time they’ll make it thru the Suez Canal with no trouble!
12-16-2021, 03:50 PM
Naiw

Yes they failed badly, yesterdays "apology" clearly indicate the full truth has not been said at all, they did not even care about the NA or EU servers considering they had not even considered adding servers to these datacenters before this congestion, now obviously the "semiconductor shortage" is no longer the key issue but instead they just start planning for expanding those regions.

Personally I had enough of it now, first of all 14 additional days of "free game time" will be given to those subscribed at the 21st of december- well guess what I've been able to play about 3 hours total since endwalker was released, I'm unsubscribing and will never touch another Square Enix title, same story for every game they release they don't give a crap about maintaining the titles once the money been collected.

"We are considering adding servers to each region, especially plans for a large-scale addition in North America and Europe, and will be looking at the number of servers, infrastructure construction time, power issues, and server rack situation to see if we should do this sequentially or in one big push. Either way, the plan is to introduce a large number of additions, which we intend to carry out quickly and safely with as minimal inconvenience to our players as possible, and we will follow up regarding this matter as we progress."
12-16-2021, 03:52 PM
Hasrat

Quote:

Originally Posted by Yahallo

I don't think they are speeding anything up. The oceanic datacenter had been planned for a while. As for additional servers for other datacenters, they said they may be able to get a roadmap at the end of January. Basically, it sounds like they are just explaining that they have servers on backorder; it will still likely take months for servers to come in.

"Months" is still a significantly expedited process. OCE may still be "months" out from installation. Putting out a roadmap for new hardware coming through after that would be meaningless to the regular players if it were on the same timescale as OCE. You don't suspend sales of your product, knowing the only true solution to the congestion is new hardware, without being confident you can get that hardware quick and resume sales.
12-16-2021, 04:06 PM
Yahallo

Quote:

Originally Posted by Hasrat

"Months" is still a significantly expedited process. OCE may still be "months" out from installation. Putting out a roadmap for new hardware coming through after that would be meaningless to the regular players if it were on the same timescale as OCE. You don't suspend sales of your product, knowing the only true solution to the congestion is new hardware, without being confident you can get that hardware quick and resume sales.

I wouldn't say it is significantly expedited, at least not from the earlier announcements. They already stated "several months or more" in a previous announcement back on the 7th.
12-16-2021, 04:19 PM
Tanis_Ebonhart

TC must be feeling so embarrassed now.
12-16-2021, 04:22 PM
Thari

Quote:

Originally Posted by Tanis_Ebonhart

TC must be feeling so embarrassed now.

The problem with people like this is they do not feel embarassement. Even if they are completely wrong and make a fool of themselves.
They think the World is Turning around them.
12-16-2021, 04:23 PM
Caurcas

Quote:

Originally Posted by Tanis_Ebonhart

TC must be feeling so embarrassed now.

Why? They are correct. It's failure when you have to cease sell of a service due to not being able to provide it.
12-16-2021, 04:23 PM
Tanis_Ebonhart

Quote:

Originally Posted by Thari

The problem with people like this is they do not feel embarassement. Even if they are completely wrong and make a fool of themselves.
They think the World is Turning around them.

True.

They have this need to be right, even when they're wrong, and desire to be seen as a victim to be coddled.
12-16-2021, 05:28 PM
Shialan

Quote:

Originally Posted by Caurcas

Why? They are correct. It's failure when you have to cease sell of a service due to not being able to provide it.

OF COURSE you guys are now trying to spin it that way. It's actually really sad that you think you need to do this to get any kind of attention.
12-16-2021, 05:42 PM
Hasrat

Nah, it's a pretty fair point. Suspending sales the way they did is pretty much admitting defeat. They were overwhelmed.

"Failed" may be a bit far. By many measures this was a significant success. Arguably too successful. But it certainly didn't go over half as well as they would've liked.
12-16-2021, 09:42 PM
SamsaraTrickstar

What the spins here SE failed to make it so the game plays well for all costumer. If you can't log in the game don't work well so they failed to do so. But all in all we are not in as bad shit show as something like new world.
12-16-2021, 09:47 PM
Slayer25c

Quote:

Originally Posted by Hasrat

Nah, it's a pretty fair point. Suspending sales the way they did is pretty much admitting defeat. They were overwhelmed.

"Failed" may be a bit far. By many measures this was a significant success. Arguably too successful. But it certainly didn't go over half as well as they would've liked.

Not really just shows how popular the game is.
12-16-2021, 09:48 PM
Puremallace

Quote:

Originally Posted by SamsaraTrickstar

What the spins here SE failed to make it so the game plays well for all costumer. If you can't log in the game don't work well so they failed to do so. But all in all we are not in as bad shit show as something like new world.

Technically once in the game has played perfectly since launch in terms of no bugs or lag. Now making it that far has been an issue but Square Enix has gone above and beyond anything I have ever seen any other developer due in terms of communication and compensating for game time.

21 days worth of play time for an entire MMO population is a couple million in lost revenue.
12-16-2021, 09:50 PM
Tanis_Ebonhart

Quote:

Originally Posted by Caurcas

Why? They are correct. It's failure when you have to cease sell of a service due to not being able to provide it.

No, TC was never correct.

SE is having all these issues because they succeeded far higher than they projected. So it was never a failure.
12-16-2021, 10:04 PM
Merkhen

Quote:

Originally Posted by Tanis_Ebonhart

No, TC was never correct.

SE is having all these issues because they succeeded far higher than they projected. So it was never a failure.

They decide to ignore that because it doesn't fit what they think.

these are facts:
-on July they already told us there were going to be big queues because the population will double and the servers won't be ready at least for 6.1.
-Population TRIPLED.

any mature human being would understand that, but we are full of crybabies that don't know how to handle frustration (or doesn't want to handle frustration), and just because they have a bad experience, says this is a failure when they are having a bad experience BECAUSE of the SUCCES of the game.

they are the same as flat-earthers that go to space, and keep being flat earthers because they think all is a lie and everyone is against them.
12-16-2021, 10:15 PM
xbahax92

Quote:

Originally Posted by Merkhen

any mature human being would understand that, but we are full of crybabies that don't know how to handle frustration (or doesn't want to handle frustration), and just because they have a bad experience, says this is a failure when they are having a bad experience BECAUSE of the SUCCES of the game.

they are the same as flat-earthers that go to space, and keep being flat earthers because they think all is a lie and everyone is against them.

Isn't that so? Im not talking about you or anyone who gave good criticism and feedback.

What about the threads created by people that never bothered with the forums? They obviously appear here to vent, they simply dont know where to release all that anger.

And it should be crystal clear, if there is a being upset and frustrated about this situation, then its SE and the dev team.
The compensations, the overpriced semiconductors, probably a lot of overworking employee's to satisfy so many customers. All of them will result as a loss.

And I agree to your last statement. Many people forget that even developers are just human beings that need to eat, drink and sleep.
12-16-2021, 10:17 PM
Tanis_Ebonhart

Quote:

Originally Posted by xbahax92

Isn't that so? Im not talking about you or anyone who gave good criticism and feedback.

What about the threads created by people that never bothered with the forums? They obviously appear here to vent, they simply dont know where to release all that anger.

And it should be crystal clear, if there is a being upset and frustrated about this situation, then its SE and the dev team.
The compensations, the overpriced semiconductors, probably a lot of overworking employee's to satisfy so many customers. All of them will result as a loss.

And I agree to your last statement. Many people forget that even developers are just human beings that need to eat, drink and sleep.

And if they actually read the news feeds and the other topics then they wouldn't have made their topics in the first place as it already answered what they were complaining about.

I have zero sympathy for the complainers as they choose to be ignorant and lazy.

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