(EU/PAL) In-Game Item Campaign with ShopTo!

Apparently this is only for XBOX and Playstation products no PC according to Shopto? . . . . Genius farmer. . . Genius. Now either Shopto doesn't even know what the campaign details are but either way I am not paying for products that I can not use. Every time the promotion for the EU side gets messed up why cant you just do the event through amazon like you do in the US or even through SE store that way you can do the campaign worldwide the same time?

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Originally Posted by lakukisu

Hello all!

We are aware that ShopTo has run out of stock for the items that would qualify for the in-game item campaign purchase.

We are working hard to get this sorted out.

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Hello,

I am glad that SE are at least aware of the issues with stock, my question is about World of Final Fantasy for ps4 specifically.

I placed "World of Final Fantasy ps4" on back order as it was the only title in the campaign that I don't already have, however shopto emailed me to advise that my order has been cancelled as they are no longer able to obtain the item from their suppliers.

Have your team decided to pull this item from the event? As this is the only item that I am interested in buying.

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Originally Posted by EliteKittenFace

Hello,

I am glad that SE are at least aware of the issues with stock, my question is about World of Final Fantasy for ps4 specifically.

I placed "World of Final Fantasy ps4" on back order as it was the only title in the campaign that I don't already have, however shopto emailed me to advise that my order has been cancelled as they are no longer able to obtain the item from their suppliers.

Have your team decided to pull this item from the event? As this is the only item that I am interested in buying.

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That was my first choice too, so that e-mail was a little disheartening. I wanted a game my kids could play, as I spend all my time on FFXI and FFXIV. Not sure NieR: Automata is suitable for 6-8 yr olds, but it's the only other game there I don't have (out of stock, of course).

Next time when you have an NA campaign, please don't exclude EU.

Just have an option at the redemption site asking to generate EU or NA codes.
Or let the code work for both NA and EU to begin with. Just like the art books and plushies.

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Originally Posted by Giniroryu

Omg :/ Seems like they didn't even bother to check what the actual question was since a lot of people were asking about back order.

Can you help us here, lakukisu? We want to know if purchasing two items with the same account will give us two codes so two different players living in the same house would be able to get their codes.

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Finally got an answer!

https://i.imgur.com/t3y4lq2.jpg

That's great! Thanks a lot AmalahRose ^^

Hello all!

We would like to give an update regarding the ShopTo campaign.

First of all, thank you for your patience on this topic while we looked into the situation to find a resolution with ShopTo regarding stock issues. Please see below a summary of the current situation.

Game Time Card Availability
We are aware that game time card stock has been an issue for many players since the start of the campaign, and that many customers are currently awaiting their item on backorder.

While we cannot give a specific date for the time being, we can say that all orders made so far will be fulfilled and that those who have ordered a game time card as part of the campaign will receive their codes to obtain the in-game items once their order is completed.

For those who have not ordered and are waiting for the items to come back in stock, please rest assured that we are working hard on plans to re-stock game time cards and make them available to a larger number of players during the campaign period. We will provide a separate update regarding game time card availability as soon as we are able.

Orders on Square Enix Titles That Are Currently on Backorder
All orders that are currently on backorder will be fulfilled, and codes to obtain the in-game items will be provided. Stock can vary for each different title, so some orders will be fulfilled earlier than others, but please rest assured that all will receive in-game item codes once the order has been completed.

If you have an order that is currently on backorder, you will be notified by ShopTo when the order has completed and the item has been shipped – at that point, you will be able to retrieve your code from your ShopTo account page.

Future Stock of Qualifying Square Enix Titles
In addition, stock for certain titles will be replenished gradually over the coming days as they become available. ShopTo will announce on their Twitter feed each time an item is made available, and will regularly update the campaign microsite to give customers a clearer idea of which items are out of stock. Please bear in mind that stock of certain titles may be limited, and some items will be restocked earlier than others.

We and ShopTo would like to offer our sincere apologies for the inconvenience caused.

Thank you for the update lakukisu, your communication on the matter and keeping us in the loop is much appreciated. I look forward to more updates on when the game time cards will be in stock.

I checked on their website to purchase one of the items, and was quite disappointed to see that all the games were described as being English only.

Is it really the case? I wanted one with French subtitles minimum.

P.S.: I do not intend to add bad comments just for fun, but would like to add my opinion to this: this event is really disappointing.

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Originally Posted by Giniroryu

That's great! Thanks a lot AmalahRose ^^

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Aww glad I could help.

So anyone has any idea how can I even log in to ShopTo? Always the blank page...Won't work with other browsers, no reply from their support...

I can't even make a ShopTo account; Does anyone know how to fix this issue?

https://ibb.co/eiDc8w

Happens when asked to key in payment details.
I didn't even get to type anything yet...

https://ibb.co/eiDc8w

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Originally Posted by lakukisu

snipped

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Thanks Lakukisu, so it is pretty much confirmed that we are still getting our codes even if the backorder or the pre-order item are fulfilled way past the due dates?
The item i bought for this promo is the steel case edition of ff12 and it is on pre-order and supposedly will be released on 12 october (I already fully Paid it start of the campaign), so i am a bit worried regarding this.

What about us players from the rest of the world?

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Originally Posted by Dzin

I checked on their website to purchase one of the items, and was quite disappointed to see that all the games were described as being English only.

Is it really the case? I wanted one with French subtitles minimum.

P.S.: I do not intend to add bad comments just for fun, but would like to add my opinion to this: this event is really disappointing.

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This is technically a UK event that has the added benefit of being accessible by the rest of EU, shopto is a UK website, so it is understandable if the games are English only. Judging by previous events, France may get its own campaign (I believe the French campaign was far superior to the UK one last time).

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Originally Posted by Mekhana

What about us players from the rest of the world?

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like where, pretty sure off the top of my head, your account is ether an NA account or an EU account

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Originally Posted by Lambdafish

This is technically a UK event that has the added benefit of being accessible by the rest of EU, shopto is a UK website, so it is understandable if the games are English only. Judging by previous events, France may get its own campaign (I believe the French campaign was far superior to the UK one last time).

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Actually this is the French campaign as well. It appears on the French Lodestone (it also appears on the German Lodestone).
Dzin: most PAL games are actually translated in several languages now, only the box is not. WoFF, FFXV and other games should appear in French on PS4 if your PS4 is set to French.

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Originally Posted by Yasminou

Actually this is the French campaign as well. It appears on the French Lodestone (it also appears on the German Lodestone).
Dzin: most PAL games are actually translated in several languages now, only the box is not. WoFF, FFXV and other games should appear in French on PS4 if your PS4 is set to French.

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Oh, then even better. I just looked it up too, and it seems that PAL games are translated based on the system language as you said (at least that is definitely the case with FFXII: zodiac age).

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Originally Posted by lakukisu

Future Stock of Qualifying Square Enix Titles
In addition, stock for certain titles will be replenished gradually over the coming days as they become available. ShopTo will announce on their Twitter feed each time an item is made available, and will regularly update the campaign microsite to give customers a clearer idea of which items are out of stock. Please bear in mind that stock of certain titles may be limited, and some items will be restocked earlier than others.

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Good Morning,

Apologies for asking this again but this doesn't really answer my question, what is being done about titles such as "World of Final Fantasy ps4" and "Just Cause 3"? Both of these titles are supposed to be included in the event, however neither of them are being made available even for back order on the shopto website, is there a plan for these to be included still and should shopto be allowing back orders or have you decided to no longer include these titles?

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Originally Posted by EliteKittenFace

Good Morning,

Apologies for asking this again but this doesn't really answer my question, what is being done about titles such as "World of Final Fantasy ps4" and "Just Cause 3"? Both of these titles are supposed to be included in the event, however neither of them are being made available even for back order on the shopto website, is there a plan for these to be included still and should shopto be allowing back orders or have you decided to no longer include these titles?

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Shopto said on their Facebook page they are getting no stock from SE on World of Final Fantasy, they're right out, but, you can purchase the ones in stock by their third party sellers. They will honour the code, just submit a ticket with their customer service after purchase

https://www.facebook.com/ShopTo.Net/...type=3&theater

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Originally Posted by EliteKittenFace

Good Morning,

Apologies for asking this again but this doesn't really answer my question, what is being done about titles such as "World of Final Fantasy ps4" and "Just Cause 3"? Both of these titles are supposed to be included in the event, however neither of them are being made available even for back order on the shopto website, is there a plan for these to be included still and should shopto be allowing back orders or have you decided to no longer include these titles?

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Just Cause 3 is NOT included in the campaign, that was (is?) an error on the Lodestone post.

Edit: Apparently I'm wrong and it is included (at least the XBone Gold Edition).

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Originally Posted by laoni

Shopto said on their Facebook page they are getting no stock from SE on World of Final Fantasy, they're right out, but, you can purchase the ones in stock by their third party sellers. They will honour the code, just submit a ticket with their customer service after purchase

https://www.facebook.com/ShopTo.Net/...type=3&theater

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This promo is giving me a headache. So, even though the game isn't listed as part of the promo anymore, people can risk it and hope that ShopTo will give them their codes if they buy from this third party seller?

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Originally Posted by Aronys

This promo is giving me a headache. So, even though the game isn't listed as part of the promo anymore, people can risk it and hope that ShopTo will give them their codes if they buy from this third party seller?

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It seems to be an Amazon-esque set up, where their store may be out of stock, but they can have orders 'Fulfilled by' partnered stores.

At least on Reddit, and on Facebook, it seems those that have ordered World of Final Fantasy and submitted their ticket have had their codes honoured. The downside is, though, it's more expensive, and I've found the partnered stores don't ship to my country (Australia)

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Originally Posted by Saradain

So anyone has any idea how can I even log in to ShopTo? Always the blank page...Won't work with other browsers, no reply from their support...

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I had the same problem, I did reset my password TWICE and then it worked. Maybe you could try that?

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Originally Posted by T-Weiss

I can't even make a ShopTo account; Does anyone know how to fix this issue?

https://ibb.co/eiDc8w

Happens when asked to key in payment details.
I didn't even get to type anything yet...

https://ibb.co/eiDc8w

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After you enter your password and security question, you will get redirected to a page to enter your billing address and you MUST hit X in your browser, cause after a few seconds will direct you to the page of your screenshot.
Once you are on the billing address page, you need to fill EVERY BOX it doesn't matter that it says it's not required. Once you have filled in everything, click Submit and it will let you enter your card details to do the 1GBP payment :)

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Originally Posted by lakukisu

Game Time Card Availability
We are aware that game time card stock has been an issue for many players since the start of the campaign, and that many customers are currently awaiting their item on backorder.

While we cannot give a specific date for the time being, we can say that all orders made so far will be fulfilled and that those who have ordered a game time card as part of the campaign will receive their codes to obtain the in-game items once their order is completed.

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I would just like clarification; with regards to those of us with a time card on backorder in the preorder section of shopto (i.e. we have not paid for it yet and have the backorder due to lack of stock), will we still be eligible for the promotional items if they do not come back in stock before the cut off end date of the 20th October?

This has got to be the most messed up online game shop I've ever seen.

First, I was getting blank screens and http 500 errors, when I tried to use my old account. 5 emails with tech support later, they advised me to create a new account. Once I got to the 1 pound part, I've got another error message about blocked IP range. Another series of emails resulted in "Someone else on your network did something bad, we can't unblock you from our system".

Tried using different ISPs, finally found one that's ok with their paranoid selves, got to credit card details and another error message. Again, emails, and it turns out they're blocking credit cards from my country. GG, well promoted.

Hi there!

To everyone who is wondering if purchasing an item currently on backorder will get you the in-game items – yes, you will be provided with the codes by ShopTo.

Just make sure that the purchase you’re about to make is listed on the ShopTo campaign site and that the purchase is done during the campaign period.

Best,
Lakukisu

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Originally Posted by lakukisu

Just make sure that the purchase you’re about to make is listed on the ShopTo campaign site and that the purchase is done during the campaign period.

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But that's exactly the point people are worried about - backorders don't count as purchases until they get back in stock at which point we're charged for them. What if they don't get enough stock before the campaign ends? I, as well as many others, have only the one choice of the game card for PC. The chances of them not meeting demand is ridiculously high. This is actually concerning.

This seems to be yet another badly runcampaignwere people have to backorder to have a hope of qualfiing due to retailer out of stock of campaign items. The other issue is that this again is a UK campaign for the whole EU. I kind of don't see the logic in this. I have firends who are having to pay silly amounts of tax and delivery in order to qualify for this campaign

When i ask them (ShopTo) what to do about my order being cancelled, they just said sorry lol. While i'm reading in here that it can be buy on their website and getting the code if asked (which i won't because it's too expensive on the link i saw).
Will pass this campain i guess.

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Originally Posted by lakukisu

Just make sure that the purchase you’re about to make is listed on the ShopTo campaign site and that the purchase is done during the campaign period.

Best,
Lakukisu

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The problem is that all the back order items are showing up as being ready in NOVEMBER, which is long after the promotion ends. If you want us to use this site and order anything from these ill prepared people then this is how to do it.

YOU MUST STATE THAT ALL ORDERS PLACED DURING THE PROMOTION WILL BE GIVEN THE CODES, EVEN IF THE ITEM IS NOT PURCHASED UNTIL AFTER THE PROMOTION DUE TO BACK ORDERS NOT ARRIVING UNTIL MID NOVEMBER


As it stands no one will be getting anymore codes because all the items on the promotion are out of stock until mid November.

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Originally Posted by Kyu_Lionheart

The problem is that all the back order items are showing up as being ready in NOVEMBER

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Actually no they're not. That's the release date of the the item in question (as in when ShopTo started selling it). If you look carefully it actually says 2016, not 2017. Nowhere does it actually show us the expected fulfilment date.

Initially I made this mistake too though, the whole website could be a lot better designed.

Would be nice to not have another maid outfit where the F up was so bad they had to redo the event in place of this current event last time....
I think you need a new EU marketing team as i know everyone on here would prefer the same treatment as NA in getting something like amazon for our event rather then a stupid magazine we have to travel miles for and jump through hoops to get our codes or a phone provider or like now a store front that simply can not handle the demand and only has qualified items that i am sure people either have or do not want (Minus the time cards that are mailed due to there being no digital option for... reasons?)
Yet another event i can not partake.
Guess i will never become a real saiyan like kakarot :'(

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Originally Posted by BillyKaplan

But that's exactly the point people are worried about - backorders don't count as purchases until they get back in stock at which point we're charged for them. What if they don't get enough stock before the campaign ends? I, as well as many others, have only the one choice of the game card for PC. The chances of them not meeting demand is ridiculously high. This is actually concerning.

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No it's cool, they responded on this. Just need to order during the campaign period, don't need your things dispatched during it. You'll still be waiting for your item codes until dispatch though whenever it is.

Just hoping to hear from Shopto support atm, since due to their page being overloaded/crap I just got to payment, got that through, got a fancy image telling me something went wrong, and they took my money. Lovely campaign this.. (yes I am aware its not SE's fault.. but they chose to do it with Shopto, so I felt like sighing loudly)

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Originally Posted by Rufalus

No it's cool, they responded on this. Just need to order during the campaign period, don't need your things dispatched during it. You'll still be waiting for your item codes until dispatch though whenever it is.

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Potentially after the codes had expired.

I'm frustrated that I'm not able to participate in this campaign, as my options would be:

- Ship a physical PC game (these are still printed?) to Finland from UK, pay the taxes and everything.
- Buy a 60 day game card (if they were in stock and IF they worked on FF14 accounts where the game was purchased from Steam). I'm already running a 180 day billing cycle on my account, though, so this is a silly choice regardless.

I don't have a PS4 or an Xbox One. All the interesting S-E titles in ShopTo store are console-only.

Next time you do a campaign, please do consider that Europe does not only consist of the United Kingdom and not only console gamers play Final Fantasy XIV. A good idea would be to partner with a store that sells digital PC releases..

Buying the game from steam doesn't matter since it's not steam you pay the subscription fee to, it's SE. I renew my sub through the mog station, despite being a steam user, so that's a non-issue.

A friend did a back order and want to get another code. Can someone confirm if we can get 2 codes if we do 2 purchases in different times? They are for different SE accounts.