I agree with this. Making the service available would be fantastic.
I can understand why some people would be scared to open the 'cash-shop' door, but this would only be an optional service to allow people to change their appearance, similar to someone transferring to another server.
Square Enix would NOT be offering minions/gear/gil in exchange for real world currency, therefore no harm can be done to your 'gameplay experience'.
They use the word 'optional services' for a reason, it's not required.
Some of us are more fickle than other.
Some of us just want a change of character.
Some of us made mistakes making ours (or changing them).
In the end, the service won't affect you if you don't use it, think about it carefully before jumping onto the 'cash-shop' band-wagon.
