We have confirmed 2 additional incidents wherein items may have been lost due to technical difficulties with the database equipment.
- All Worlds Maintenance (Apr. 25)
http://forum.square-enix.com/ffxiv/threads/43504
- Recovery from All Worlds Technical Difficulties (Apr. 26)
http://forum.square-enix.com/ffxiv/threads/43834
Please note that certain users may have had their character data rolled back during the maintenances listed above. If you wish to have an item reimbursed that was lost during the above listed incidents, you may then contact a GM who will investigate your case and reimburse any items that can be restored.
* Unfortunately, we will not be able to reimburse any new items that you obtained in the moments leading up to the rollback, including items that were obtained from treasure chests.
We will be reviewing our maintenance process to ensure that these incidents do not occur in the future.
We deeply apologize for the inconvenience this may have caused.