ok and? companies are allowed to change their stances after thinking about things further. The most recent is what matters.
It doesn't change that there is a form of reporting. So whether the person reported via GM, who directed to support, or went to support directly, the result would have been the same.
On the other hand, your result, since this is the first time you've acknowledged a form of reporting, would have led someone to believe there was none at all.
