Because of fanservice.
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To be fair, people are gonna be upset no matter what they say. Like, people just want bun boys or don't. Nothing else to it lol
The fact that another option (Hrothgar) has reared it's head, is what's causing the controversy really.
Before, there was no reason to not want male Viera. If you didn't want to be a Viera, you just didn't change to one.
But now Hrothgar have appeared, it's another carrot to reach for, and with dev resources being finite, it's likely a choice between the two.
Creating a new race is a lot of work, having to make male and femele is work X2
Most of the races literally have the same propotions. The only difference is the head and unique animations.
It would be more work to create a female viera and a male hrothgar, assuming they are unique races. Assuming the male viera look like the previously released concept art, then the males and females have a lot of physical traits in common. So there would be a lot of design overlap when creating them. This is not the case when doing two unique races even if they're only one gender each.
Let's not pretend that this is an underfunded corporation. This is Square Enix. They have the man-power to make male and female version of a new race -- especially if the base model is a copy/pasta with a few extra touch-ups. Additionally, it's not like they only have three months to make the male version... They probably began making Shadowbringers around the time Stormblood launched.... which means they've had two years+. If they don't make the male viera, it won't be because they "didn't have the resources."