"No valid or active service account is available to play FINAL FANTASY XIV: ARR"

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Originally Posted by Moriix

no my download history have the beta version only ,,, i have it in my history billing but not the clint it self ,,, idk if it in somewhere i didn look for it ,,, any thoughts ?

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Its that.its the same client.when i bought my game i realized that.the game that you download is the same.you have the game, you just pay for the key xD

ATTENTION. I had the same problem. They have given activation codes that you have to replace the beta codes for :) Don't make the same mistake i did and choose service 2 haha chose the same account service as your original (1) or be in the same boat as I am having to contact them to get back on service account one to be able to play my characters again haha. Call it early morning just woke up hurrying through options :P

jst happend to me has any1 been able to get bk on after yet?

Glad to see we got an announcement of it being looked at now, hopefully it gets fixed soon.

Add me to this list. It's not just the 27th or 28th though. My account is from Early Access and I can't access the servers either.

I'm getting increasingly frustrated with this at the moment. I had to go through the maintenance issues, then my account issues, and now the server doesn't work. It's getting to the point where I just don't want to bother. Bugs are common in starting MMOs, but it just keeps compiling, especially for EU players where (Yes, we are the minority group target wise for SE and the least considered) we're getting the rough end of everything at the moment. Any more and I don't think I'll play the game anymore. It's just not worth it really.

I'd like add that I just got this problem myself. I was crafting in the game in now I was forced out of the game claiming the server was disconnected. When I tried to log back in, it asked for registration code. So I entered the registration code I was given for the early access but it claims it was used. It sounds logical because I was the one used it. Now I have similar issue saying that I have no active service and I cannot login into the game. It's a pity that I truly love the game despite the fact that I had problem login in. If I cannot login to the game and they do not fix this problem then I'm done with FFXIV:ARR, I put too much time already in my account and I'm not buying another copy because that not fair. I would like to notate that I have the PC digital version.

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Originally Posted by Burningtofu

So I entered the registration code I was given for the early access but it claims it was used.

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You do NOT use the early access code, you need to register the retail code. Where did you buy the digital version from? You should of gotten an email on the 27th with the retail code. Register this retail code to your mogstation account.

Assuming you live in NA, if you bought it from square-enix, they use digitalriver. Most email programs tend to send their emails to the spam folder. Check your spam folder, that is where mine was on the 27th from webhelp.v4@digitalriver.com

I have just had the same thing happen to me, though I was aware of it after looking at my account in MogStation and with the (X Days left) counting down.

I played through the open beta, downloading the client from the PSN store.

Bought a US CE from Amazon and for the pre-order code to input to my PSN, which I did, and continued to play the game through the client I downloaded for the Open Beta.

Been playing for 5 days straight now...and this has happened! MogStation has me as INACTIVE and trying to log into my PS3 client "No valid or active service account is available to play FINAL FANTASY XIV: ARR".

MogStation still shows the two characters I created and playing with the last 5 days.

....and no solution in sight?!:confused:

SHOULD ADD: I am playing the NA version of the game in Hong Kong, so trying to get tech support live chat will be near impossible for me, so I hope this gets resolved on it;s own and I get a response to the support ticket I submitted on this.

Hmmm just got kicked and its telling me the same thing...

I'm having the same issue, I bought it from the EBGames website as a digital copy. I got the pre-order and the in-game items, but then I got an email saying it was denied and then I got this problem. I didn't get another email with a 20 digit code, just my pre-order code which is not working now.

When i put in my 20 digit code its telling me its already been used with my account.. lol The entered code has already been registered.

was in the middle of a dungeon got thrown out now it wants me to reguster a game i already registered

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Originally Posted by Nikato86

I have not bought a copy of the game yet. I will do that Friday if I can't figure this out.

Note that I had a blast in Beta and do not mind paying for the game at all. Every single MMO i've played since launch, and i've been doing so since the 90's, has had rough starts. I was expecting this, however this is one of the first times I can recall having a possibility of not having to actually buy a new copy of the game, which is the hang up for me. Had no one told me that I'd probably have gone and pre ordered the CE. :)

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This answered your question, without buying the game you won't be able to play anymore. The only reason you get to play until today is because the early access ended today. Buy the game and you'll get the 30 days free trial end of story. Hope this helps.

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Originally Posted by holdincourt

I have just had the same thing happen to me, though I was aware of it after looking at my account in MogStation and with the (X Days left) counting down.

I played through the open beta, downloading the client from the PSN store.

Bought a US CE from Amazon and for the pre-order code to input to my PSN, which I did, and continued to play the game through the client I downloaded for the Open Beta.

Been playing for 5 days straight now...and this has happened! MogStation has me as INACTIVE and trying to log into my PS3 client "No valid or active service account is available to play FINAL FANTASY XIV: ARR".

MogStation still shows the two characters I created and playing with the last 5 days.

....and no solution in sight?!:confused:

SHOULD ADD: I am playing the NA version of the game in Hong Kong, so trying to get tech support live chat will be near impossible for me, so I hope this gets resolved on it;s own and I get a response to the support ticket I submitted on this.

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Go to amazon, click on your orders, go to your ff14 available options and click go to your games library, and click on register key button or w/e its called.

For the new posters, so you don't have to look at the previous pages. When you registered your early access code, you only registered the early access for the game. This expired today!

You still need to register your retail code. This would of came in the box for physical copies, or would of received an email on launch day for digital copies.

Just got kicked off the game. I was playing my retail version and had entered in my registration code that came with my PS3 copy. It says it's registered to the right account on the 28th, yet when I go to play the retail version of the game it tells me there isn't a valid account that can play it. So, yeah... guess it's another "wait to see when this gets fixed", kind of thing?

The CE I ordered is the physical one....which is now en-route to me having shipped two days ago.

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Originally Posted by Slaghton

Go to amazon, click on your orders, go to your ff14 available options and click go to your games library, and click on register key button or w/e its called.

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The CE I ordered is the physical one....which is now en-route to me having shipped two days ago.

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Originally Posted by holdincourt

The CE I ordered is the physical one....which is now en-route to me having shipped two days ago.

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You are going to have to wait till you get the physical copy that will have your code.

The good news is your 30 day trail does not start till you input this code.

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Originally Posted by Morkel

You are going to have to wait till you get the physical copy that will have your code.

The good news is your 30 day trail does not start till you input this code.

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I sure hope you are right, coz this is f***ing lame. Sept 9th is when my CE is estimated to arrive...and I am on a LONG leave from work to play this game. The 9th is the week I am supposed to go back to work!

Amazing, the issue is quite wide spread seeing what topics are popping up since I posted myself!

bump

on the same boat

never get the 30 days free code in my email, even in the spam folder

fix this SE!!!

Some partial alleviation
-If you bought from gamestop, check your powerup app or site, and check on the ff14, and see if they updated the new 20 digit code
-Check email for updated 20 digit code

But seriously FF Team, 3 codes for 1 game, and it hasn't even been a whole week yet?

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Originally Posted by CritzMcGee

Some partial alleviation
-If you bought from gamestop, check your powerup app or site, and check on the ff14, and see if they updated the new 20 digit code
-Check email for updated 20 digit code

But seriously FF Team, 3 codes for 1 game, and it hasn't even been a whole week yet?

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I bought the game as a guest, I only recently just made an account. On the app, the My Games section is empty. How do I redeem a code I bought as a guest?

Can add me to that list =(. My game launcher doesn't even "Know" that I've been playing keeps asking me to Re-register everything... ugh. I know MMO's have problems I'm cool with it just want to know if they are working on it.

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Originally Posted by CritzMcGee

Some partial alleviation
-If you bought from gamestop, check your powerup app or site, and check on the ff14, and see if they updated the new 20 digit code
-Check email for updated 20 digit code

But seriously FF Team, 3 codes for 1 game, and it hasn't even been a whole week yet?

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bump!

still not getting the code in my email, hope other get their code, so many people have the same problem and make a new thread about this

This is unreal how is this problem even possible???? Like Seriously, SE, you won't even let us pay for the god damned game right now!

It may be helpful to note that my email from them was in the spam folder but not only that, the code in the email was wrong. When i went to the actual site where i bought the game from and put in the code they gave me there it worked without problem. Hope that helps

Hi everyone.

For the new ones in this thread i need to say that your problem its not the same as the people who wrote here for 9 pages.

Our problem is psn digital versions from europe doesnt work.se already said a couple of hours ago that they know the problem...

Now...your problem...

Most of you came for EA but you should have know that EA was a special offer given to those who pre ordered the game.
EA was a temporary access till 30 august.after today all of you need to buy the game and register the code.the code has 20 digits and need to be put on PSN where you redeem codes...hope this helps.just try the easy guide on the game website.

At least you guys got to play. I havent been able to play since day one because for some reason my 1.0 account is not recoginzed in my mogstation. Basically I have to buy the game again or nothing.

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Originally Posted by vaeyet

At least you guys got to play. I havent been able to play since day one because for some reason my 1.0 account is not recoginzed in my mogstation. Basically I have to buy the game again or nothing.

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You bought your game on psn?if so your problem is similar to new players who bought the game on psn...if not you should have a 20digits code

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Originally Posted by klaud_litah

Hi everyone.

For the new ones in this thread i need to say that your problem its not the same as the people who wrote here for 9 pages.

Our problem is psn digital versions from europe doesnt work.se already said a couple of hours ago that they know the problem...

Now...your problem...

Most of you came for EA but you should have know that EA was a special offer given to those who pre ordered the game.
EA was a temporary access till 30 august.after today all of you need to buy the game and register the code.the code has 20 digits and need to be put on PSN where you redeem codes...hope this helps.just try the easy guide on the game website.

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Actually this post originaly had nothing to do with psn. 1.0 users were not able to log on because it was not showing up in our mog station. And we couldn't add a service unless we had a registration code. Still don't.

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Originally Posted by klaud_litah

You bought your game on psn?if so your problem is similar to new players who bought the game on psn...if not you should have a 20digits code

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No windows. I bought 1.0 on PC

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Originally Posted by vaeyet

Actually this post originaly had nothing to do with psn. 1.0 users were not able to log on because it was not showing up in our mog station. And we couldn't add a service unless we had a registration code. Still don't.

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I was talking about the most of anwsers posted here....so in your case you just need a registration code.where did you buy it?

I don't know if this is worth mention, but have any of the people who have had this error actually picked up the physical copy and input the new code? (Gamestop players)
In a moment of self-realization, i don't know if the preorder i got came with a physical copy or just a digi DL

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Originally Posted by CritzMcGee

I don't know if this is worth mention, but have any of the people who have had this error actually picked up the physical copy and input the new code? (Gamestop players)
In a moment of self-realization, i don't know if the preorder i got came with a physical copy or just a digi DL

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I picked the game up from gamestop and i get this issue also.

I'm not sure if this will hep much, but if any of you pre-ordered (digital - from square) I would say try searching your email for something from this subject line "Square-Enix, Inc. - Product Now Available". I found my email from 08/27, and I was able to setup the registration no problem.

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Originally Posted by klaud_litah

I was talking about the most of anwsers posted here....so in your case you just need a registration code.where did you buy it?

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I havent bought it. I bought 1.0. And that was a long time ago.

Bought the Digital download from SE and I don't have a code...check all folders and nothing. I really don't think I have seen a launch this bad regarding servers and service. This is beyond ridiculous!

Having the same issue.