Square can you please contact UK ISP BT/EE

Finally able to log in & lo & behold - the game is unplayable again.

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Originally Posted by aphexacid

Seems to work ok for me on the jp servers

Not much of a solution unless you want to play on a server where no one speaks english...

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Oh? i tried to log on a char that i made on a JP server just to check, and i was getting the same issues, 2 min lag spell then booted,

Hi all,

I hope this helps some of you. I signed a new contract with BT at the end of Jan this year. Policy changed on the 1st of Feb taking away p2p throttling. I have just this second got off the phone with BT, who adamantly state that I have no fair usage limitations on my account at all. The lady was unable to explain to me why this horrendous lag is still happening.

I did a speed test with BT and at peak time my speed (7mbs) doesn't move. She clearly had no clue as to the issues here. I have kept the ticket open with BT and will get back to them if the situation doesn't improve. So even the players who have the "no throttling restrictions" are having the same issues.

Come on SE and BT, sort yourselves out.

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Originally Posted by Rauss

Hi all,

I hope this helps some of you. I signed a new contract with BT at the end of Jan this year. Policy changed on the 1st of Feb taking away p2p throttling. I have just this second got off the phone with BT, who adamantly state that I have no fair usage limitations on my account at all. The lady was unable to explain to me why this horrendous lag is still happening.

I did a speed test with BT and at peak time my speed (7mbs) doesn't move. She clearly had no clue as to the issues here. I have kept the ticket open with BT and will get back to them if the situation doesn't improve. So even the players who have the "no throttling restrictions" are having the same issues.

Come on SE and BT, sort yourselves out.

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As i said earlier mate, I had BT installed Friday morning, im still getting severe lag. Even on the JP servers.

Okay:

BT told me its EE's problem.
EE told me there is no problem.
Waiting for square to tell me its EE's problem.

Not happy. No early access for me apparently.

Seriously, on top of the fact the EU/NA servers keep going down this is a horrendous launch..ive been in some bad ones too...oh dear.

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Originally Posted by Kitsunami

Okay:

BT told me its EE's problem.
EE told me there is no problem.
Waiting for square to tell me its EE's problem.

Not happy. No early access for me apparently.

Seriously, on top of the fact the EU/NA servers keep going down this is a horrendous launch..ive been in some bad ones too...oh dear.

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I've been with Orange/EE since they started (back before they started using BT's gear) so I got a pretty sweet deal which includes line rental, which I'm loathe to part with. If I upgrade/renew my contract I'll be saying goodbye to £15 a month line rental and unlimited broadband. (No Thanks!)

Surely, it can't be too difficult to fix. I may just take the above suggestion to get a VPN until the problem is resolved... not that I can even log in at the minute anyway. /sigh

Would really love for this lag to go away, games unplayable:[

Not only lag at evening but constant 90000 and 10102 and 1017 sometimes even 2002's as it was once said gotta catch em all

bump, so many duplicate threads atm

Bedtime bump!

Again, priority to the direct server issues, but I'd rather not let this get swept under the metaphorical rug.

(I just know I'm going to look back at my post history in a couple'a weeks and cringe at how many of them are/will be bumps in this thread :P)

A lot of duplicates. Lets keep this high.

No, we are not being selfish other guys. All of us here CLEARLY understand and state that we know we are the last priority, but we do expect an official response!

It is like the WoW ep, after the dude is dead, the little ones run out.... time to go logon the server to see if we can play :3

Logged in about 5 minutes ago, still very laggy.

Bumping.

Doesn't matter who your with, we all can't play atm because of the great planning

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Originally Posted by Errolyn

Doesn't matter who your with, we all can't play atm because of the great planning

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I think youre missing the issue that were having, some of us can get into the server just fine, its the horrible lag that were having to play through.

bump, game is unplayable

Bumping to keep fresh.

Well looks like another night of unplayability ahead. I had a response from EE which basically said call our inexperienced call staff who will fob you off with some excuse. For EE customers its a different kettle of fish, the problem isnt EE is the fact they use BT's line/fibre to deliver their services. lets hope that when all the "big" issues are sorted, maybe this one will get a look in!

Bumping due to this problem getting absolutely on my T*T's now.

I'll bump.

Odd, but today I haven't noticed any issues, although I'm afraid to relog just in case.

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Originally Posted by Lazerah

Odd, but today I haven't noticed any issues, although I'm afraid to relog just in case.

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It has been a tad better today actually, i had a 3 hour spell this afternoon, albeit laggy. But at least i could play. Tried logging back on fifteen minutes ago and its just as bad as yesterday, Its obviously BT's 'peak time' coming into play.

Have another bump! I don't know if its happening tonight as I've already logged out, got some packing to do as we're moving in a few weeks ^_^

Bump.

Flawless playing not a thing happening wrong.

Hit 7pm. Suddenly 10-12 second delay :) Cant talk to npcs..etc

Fuck you BT/EE.

Right on cue, it begins! Even in low population areas, at least 5 second wait on actions. :(

So bumpetty bump.

bump however nice flawless day apart from lag at 7pm

With BT, same problem. Played for the most of the day with no problems whatsoever then 7pm hits and bam reactions from NPC's and spells take minutes to happen... -,-

Not happening tonight for me, i log in. Lag out after 3 mins are per usual, il be very annoying if we havnt heard anything from CS in the next two days. OH well

A little followup - I decided to quickly try out the VPN option suggested earlier in the thread.

It does definitely seem to work - returned to the game with none of the issues.

The problem I found is that a lot of the 'main' VPN providers charge for several months at a time, when this issue probably won't be around very long. :s

...Though fortunately, there was a free version of one called proXPN, and that works just fine. I'd recommend trying it 'til they sort this whole thing out.

BUMP - Confirmed this is happening on my BT Infinity Service, I have been playing all day non-stop since 11am this morning, as soon as 6PM (UK time) hits, the game just lags out completely, i was actually logged into the game as it was happening. I have VPN'd into my work and I can play no problem over our ZEN lease line. SORT IT OUT.

Posting to confirm that this is happening to me too. The game is currently unplayable, there's a 20+s delay when I try to do anything.

Confirm happening to me too, dead on 7pm :( Orange/EE fibre customer here

Well at least were building momentum here. Lets hope for a quick fix, surely its just the case of someone from SE talking to someone from BT?

Same problem here with BT, can't play between 7pm and midnight :(

All they need to do is make a single damn phone call to sort this out, 75+% of the UK are affected as the majority of the ISP's use BT backbones!

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Originally Posted by Stoy

All they need to do is make a single damn phone call to sort this out, 75+% of the UK are affected as the majority of the ISP's use BT backbones!

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Calls are 35p per min though, they might need all the cash they have sorting out the servers.

Bump. Also on BT. Been playing on and off since 3am. Encountered lag from 7 pm.. This will affect me greatly since that is the time I will be playing most, week day...

bump. how are we supposed to play with this problem going into official launch?

Again. Everybody.

CONTACT BT/EE directly link to this thread and tell them to fix it or we will start moving to other ISP's.

Threaten the mac code. That usually works.

Go on guys. we need to make them do it. Ive already contacted them myself.

happening to me to, needs to be sorted very soon official release is tomarrow, come on!