Macos Monterey 12.3 - Python removed, FFIXV will not run

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Originally Posted by Hlyja

I can't seem to find that Mac launcher update info. Is there a link to where it is talked about? Currently it's not working with 12.3 on Mac for me still. And it shows my launcher is only 1.0.5

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You might have to redownload it, original old launcher may be unable to update itself without crashing.

I downloaded the launcher and replaced my current version but still get an error when I launch it: "Initialization failure - Crossover is unable to initialize a critical component".

Not sure what version the launcher is at as I can't find any version info when poking around in the Contents of the launcher package.

I'll stick with the XIV launcher for now.

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Originally Posted by Kgabu

I downloaded the launcher and replaced my current version but still get an error when I launch it: "Initialization failure - Crossover is unable to initialize a critical component".

Not sure what version the launcher is at as I can't find any version info when poking around in the Contents of the launcher package.

I'll stick with the XIV launcher for now.

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Why not just use XIV on Mac? (3rd party launcher for Mac)

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Originally Posted by Kgabu

I recently installed the latest version of Macos, Monterey 12.3, on my Mac Pro and now Final Fantasy crashes when started. Following text extracted from crash log:
"Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: /System/Library/Frameworks/Python.framework/Versions/2.7/Python
Referenced from: /Applications/FINAL FANTASY XIV ONLINE.app/Contents/MacOS/FINAL FANTASY XIV ONLINE
Reason: tried: '/System/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file), '/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file)
(terminated at launch; ignore backtrace)"
Apparently Python has been removed from this Macos release.

People should avoid installing this Macos release until a fix is available.

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How does it feel to know Square Enix doesnt give a care about you or the Mac community? More than a month since this issue started and not a peep out of them. What a joke!

This is so bad, I just purchased my Mac licence and now its useless...

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Originally Posted by nkh

This is so bad, I just purchased my Mac licence and now its useless...

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yes you can. https://www.xivmac.com/

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Originally Posted by zoeyrae89

yes you can. https://www.xivmac.com/

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That's not a real solution that's a third party workaround.

We don't even know if SE allow that program to be used.

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Originally Posted by Seger

That's not a real solution that's a third party workaround.

We don't even know if SE allows that program to be used.

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Yea. I don't want to get banned by SE...

Also, the third-party program has viruses or sth so I am not gonna use it definitely.
I have tried these kinds of programs for other software and games before. Those viruses may not really be extremely harmful to ur Mac, but I am sure they will somehow slow down ur Mac...

I seriously doubt there are any SE Devs who actually use a Mac for FFXIV - if there were then this major issue would have been resolved by now.

IMO all the Mac "support" has been outsourced to a company that does a package update now and then at the bare minimum in order to fulfil contract obligations without pro-actively saying "hey Apple are removing this major component in their next update so we need to do this additional client update"

PS - XIV for Mac runs just fine and if SE wishes to ban be for using a wrapper which permits me to use the game I bought and pay a subscription for because they have failed to do so - bring it on

SE needs to give a contract to the XIV on Mac team and ditch the woeful lot they currently have a contract with.

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Originally Posted by nkh

Also, the third-party program has viruses or sth so I am not gonna use it definitely.
I have tried these kinds of programs for other software and games before. Those viruses may not really be extremely harmful to ur Mac, but I am sure they will somehow slow down ur Mac...

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Those are false positives. The AV software doesn’t get updated to whitelist WINE resources.

As you are well aware, WINE and XOM are open source, and you can inspect the code yourself at any time.

Hello.
Here is another solution that does not use third party program :
https://www.reddit.com/r/ffxiv/comme...without_using/

I have not tried it yet.

It is unbelievable that a so major issue is not solved in the following days ...

A while back I accidentally upgraded the OS on my imac and I could no longer launch the game. Then I found the workaround with xiv on mac and was able to play.

I've been playing on my imac for many years, and was due for an upgrade. I ordered a macstudio back in march and today it finally arrived. I installed xiv on mac and was stoked to play on my new upgrade - but as soon as the game window starts, my macstudio completely crashes and has to reboot. I've tried everything I can find to run the game, but it won't work.

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Originally Posted by jhollaz

….I installed xiv on mac and was stoked to play on my new upgrade - but as soon as the game window starts, my macstudio completely crashes and has to reboot. I've tried everything I can find to run the game, but it won't work.

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That is a known issue with the top tier Mac Studio. Unfortunately, that is an macOS thing that needs fixing, and outside the realm of the app developers. :(

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Originally Posted by Alef

Hello.
Here is another solution that does not use third party program :
https://www.reddit.com/r/ffxiv/comme...without_using/

I have not tried it yet.

It is unbelievable that a so major issue is not solved in the following days ...

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That would be my thread.

There’s a caveat: you need an install which was working before the upgrade to 12.3.

It fails on new installs with a null pointer access and I haven’t found a workaround to get the updater to run independently. (It says to run via the launcher, which is what crashes)

The only sure fire way to fix is using a third party launcher, which is BONKERS.

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Originally Posted by SplinteredOutlier

That would be my thread.

There’s a caveat: you need an install which was working before the upgrade to 12.3.

It fails on new installs with a null pointer access and I haven’t found a workaround to get the updater to run independently. (It says to run via the launcher, which is what crashes)

The only sure fire way to fix is using a third party launcher, which is BONKERS.

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The irony being that the "fix" doesn't even fix what's actually broken, it's to use an entirely different program altogether!

Has there been any acknowledgement that SE is working with Apple at all to fix any of the issues for mac users? I know that the game has always been janky running on a mac anyway, but at least it did run.

I found this funny

https://i.gyazo.com/0aea9e9c01bbd62a...04dd07099f.png

So... let me get this right. We were officially told to upgrade to the latest OS when that 100% breaks the games launcher?

I'm pretty much done with this game for multiple reasons, so at this point I keep thinking there's few ways left to disappoint me.. but there it is! Another one! I'd love to still be so trusting to take that as meaning '6.15 fixes the Mac launcher issue', but, yeah... I ran out of copium a while ago now


Edited to add:
Found the link Thread: To Continue Running the Game on Windows® 7 and Mac 32-bit Applications (May 17)

Edited again to add:
So that post means the only supported Macs are now iMac (Retina 5K, 27-inch, Late 2014 to 2020, the final Intel iMac), running Big Sur 11.1 to 11.6.6 (the final update)

What? That's ok guys! They're still supporting what they sell! It's all good, just use the small selection of old (but supported!!!) hardware and an outdated OS and NEVER, EVER expect more! They're a small indy company after all, it's unfair to expect clear communicate or support for what they're selling, amirite?! :rolleyes:

Bumping this thread up since longer threads have a higher chance of being read (and hopefully acted on) by the team, so crossposting this here:

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Originally Posted by Fiel_Tana

Today I again submitted a bug report:
In December 2021 Mac customers had been told "If you use the Mac version of FINAL FANTASY XIV, we ask that you please refrain from updating to macOS Monterey until official support has begun."
(https://na.finalfantasyxiv.com/lodes...54b33cd926bb2a) and had received no further communication until this post:
https://forum.square-enix.com/ffxiv/...s-%28May-17%29

Taking the most recent official advice to "please consider updating to their latest versions before the release of Patch 6.15." (which is MacOS Monterey 12.3.1) and as of 13.3, completely disables the official launcher with the error shown below.

May we please have a clear and official explanation of the reason for the delay, what the team is doing to correct this and the expected time frame for Mac customers to have a working launcher?

Thank you.

Here is the error in full that pops up after clicking the icon to open the launcher. The launcher itself never opens.
[ ERROR PASTED HERE ]


The response I got almost immediately was:

Greetings [my name],

Thank you for contacting the SQUARE ENIX support center. We sincerely apologize for the delay in our response in regards the MacOS problem and for any inconvenience this issue may have caused.

We apologize that the product/service you are referring to does not meet your expectations, unfortunately we are not able to provide specific information. In this case we kindly recommend you to stay on alert for the updates on the Loadstone.

We do cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming games.

Thank you,
Erick
SQUARE ENIX Customer Support
_____________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com


So basically they reply with "we know it's broken but we won't give you any other info"... real helpful.

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It would be great if we mac users could get an update from the devs that this is something that they are aware of and working on fixing.

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Originally Posted by jhollaz

It would be great if we mac users could get an update from the devs that this is something that they are aware of and working on fixing.

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I don't think we are getting a fix... ever.

Is there anything we could do legally speaking? Insisting in a refund or forcing them to make an official statement at least?
Do you guys know if the media was catching this up? I could not find this issue as an article in any online magazines, but only as complaints wrapped up in threads. I doubt that there are only 20 people in total who play the Mac version.

Maybe start being louder on social media? Or contacting streamers to see if any would be interested in a story?

I really don't normally like doing things like that, but at this point what other choices do we have? We've been patient, submitted tickets and written here and nothing has worked. Feels like louder voices are needed at this point.

They've put up an update regarding this.

https://eu.finalfantasyxiv.com/lodes...cbae64e2ba0d0a

https://media.discordapp.net/attachm...934&height=663

I am so pleased they did an update notice with a bit of hope and a timeline.

The previous "we really don't know" notice was almost old enough to be getting ready for Kindergarten.

So, thank you SE, it's good to see you are finally making progress.

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Originally Posted by nkh

Yea. I don't want to get banned by SE...

Also, the third-party program has viruses or sth so I am not gonna use it definitely.
I have tried these kinds of programs for other software and games before. Those viruses may not really be extremely harmful to ur Mac, but I am sure they will somehow slow down ur Mac...

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The ignorance of Mac users is absurd lol. There is no virus on XIV on Mac. Go do some research before spewing nonsense.

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Originally Posted by RobynDaBank

They've put up an update regarding this.

https://eu.finalfantasyxiv.com/lodes...cbae64e2ba0d0a

https://media.discordapp.net/attachm...934&height=663

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Unfort they still havent updated anything on their launcher. All this update does is fix python. Square needs to give us full vulcan or metal support and not a translated heap of..

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Originally Posted by Seathasky

Unfort they still havent updated anything on their launcher. All this update does is fix python. Square needs to give us full vulcan or metal support and not a translated heap of..

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While a Metal version would be great, I'm quite satisfied with the performance using "XIV on Mac" for the time being.

Got to laugh that they announce they will start supporting macOS Monterey "soon" when the next version is going to be announced by Apple in a few hours and released in a few months!

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Originally Posted by Bearded

Got to laugh that they announce they will start supporting macOS Monterey "soon" when the next version is going to be announced by Apple in a few hours and released in a few months!

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Hah, I thought that today too!

I noticed there wasn't any mention of support of M1 with Rosetta 2. M2 is nearly out now. I mean, assuming it fixes Python it should still work with Apple Silicon like it did pre 12.3, but I think I'm going to be sticking with XIVonMac anyway that has optimisations for M1.

I haven't watched the live letter yet, was there any mention of the Mac launcher? They did say they were aiming for the beginning of July, yeah?

Edited to add, ah yes, right here:

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Originally Posted by RobynDaBank

They've put up an update regarding this.

https://eu.finalfantasyxiv.com/lodes...cbae64e2ba0d0a

https://media.discordapp.net/attachm...934&height=663

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Finally!
https://na.finalfantasyxiv.com/lodes...bef4df96da316e

I downloaded the new Mac release today and tried it out - it downloaded a lot of stuff, then I logged in and it went to the initial blank screen and stayed there. Had to force quit to get out. Tried a restart and still same problem.

I'll stick with the XIV Launcher.

I've just upgraded to a Mac Studio and the new SE Mac release doesn't work for me.
I'm now having problems with XIV on Mac, it starts up OK then goes to the "Loading" screen and sits there forever - have to force-quit to exit.

Problem sorted! I ran the "Repair" function inside XIV on Mac and that has resolved the "Loading" problem, the game is running fine now.

I just downloaded, installed, & set up XIV on Mac, and it won't launch the game. Says "Internal Dalamud Error." I don't use Dalamud, so WTF is going on?

I've just tried XIV on Mac, after installing the latest release (4.2.3) and patches, and it runs fine for me (Mac Studio, M1 Max).
If you post details of your system it may help resolve the problem.