unexpected error has ocurred. Dx11?

Any word from the SE staff about this error? Not being able to experience the game on DX11 is incredibly disappointing, and being forced to play on DX9 is a drag. For those experiencing issues with both DX9 and DX11 because of FFXIV, I feel sorry for you and believe you're entitled to a refund.

This error has been happening to me for about a week. It happens on both DX9 and DX11 clients. I've tried rolling back drivers, I've tried updating them; nothing works. Sometimes I can't even log back in if I crash in certain zones because I get the error the second I try to reenter. The game is virtually unplayable in this state. Some sort of official response would be nice.

Same thing here. Random crashes for me. Often when i'm in dungeons during combat.. Game is pretty much unplayable for me right now. I get this error in both dx11 and dx9

While helping a friend troubleshooting the same issue with a Nvidia videocard, at some point I asked him to roll back to Nvidia driver version 375.63 (nov 23 2016)

Since then he played today and did not have a single crash. So either he got lucky or it helped his case.

He will play more on monday and I will update this post if it was just temporary luck.

I'm a brand new player and unfortunately, I've been having the same issue since I started playing 3 weeks ago. I've scoured the forums and the only thing that can temporarily fix the crashes is a system reboot. But here's what I've tried:
Rolling back Nvidia drivers
Using DX9 (still crashes a ton)
Underclocking memory and video card
Reinstalling FF14
Factory reset of computer

I'm at a loss because it's not like these problems have just appeared out of nowhere according to everything I've seen on the forums. Is there any word on anything actually being done about it?

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Originally Posted by Chocolys

..... I asked him to roll back to Nvidia driver version 375.63 (nov 23 2016)..

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Update: I confirm that my friend had not got a single crash since he roll backed to vidia driver version 375.63 (nov 23 2016), while he was crashing frequenly before.

So it's something worth trying if you have not done so.

Quote:

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Originally Posted by WitnessMeSenpai

..
Rolling back Nvidia drivers...

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Ah too bad, the old 375.63 drivers did not fix your issue.

Hey guys,

I feel like I have tried just about everything when it comes to resolving this fatal directx error that happens for me all the time that causes me to reboot my pc when the error happens. Here is what I have tried to do so far:

Updated to most recent drivers
Clean install of drivers
Went to power settings and changed to high performance plan
Went to advanced power settings and changed Link State Power Management to off
Went into Nvidia control panel and changed power to prefer maximum performance
Tried THREE different PSU's
Took RAM out one at a time
RMA'd my GPU with the manufacturer and got a new one
Used MSI afterburner to underclock GPU by 100 MHz
Made sure no overlaying software is open
Clean install of Windows 10 (as a last resort)
Messed with various graphical settings within the game itself
Uninstalled the HD audio driver when clean installing Nvidia driver

Here are my system specs:
GTX 970
16gb ram
Game installed on hdd not sdd (no room on ssd)
Windows 10 64-bit
i7 4790k

Yet by doing all of this I still get the fatal directx error on both directx 9 and 11. I should note that if I roll all the way back to driver 355.98 I don't get a single crash, but just about every driver after that causes the game to crash. I really do not want to have to keep running a driver that is just about two years old but at this point I feel like I have to just so I can play this damn game.
Is there anything else that I might be missing here? Like said this game with the most recent drivers is unplayable for me and I'm not sure what else I can do to resolve this problem. Any advice is much appreciated, thanks guys.

http://prnt.sc/e6dl56

Same stuff as all others, just, only getting it during pvp frontlines, Field of Glory. Its really annoying, and sad that the SE support team can't get a statement out.

Seems like I finally resolved the issue (or at least I can play in DX11 and haven't got any crash so far).

I completely removed GeDoSaTo (I was using it for FFXIII). It's strange because it was deactivated when I was playing FFXIV, but after removing it because it caused me some issue on Tales of Berseria, FFXIV started re-working on DX11. Funny thing, it didn't crashed before 3.5...

So if you have GeDoSaTo or another program of the same kind, try to remove it and pray.

I downloaded this program called Advanced System Care 10 and used it to clean my registry. It seem to work for a while then I would get the crashes again. I reboot my pc and what would fix it for a while then I'll crash again. This is both in DX11 and DX9.
SE you useless pieces of shit. Please fix this issue!!!!

I think I may have found a temporary fix, at least for me. Here is what I did in Nvidia Control Panel:

1. Went to "Manage 3D Settings"
2. Set "Power Management mode" to "Prefer Maximum performance"
3. Set "Texture filtering" to "Performance"
4. Set "Threaded optimization" to "On"
5. Set "Maximum Pre-rendered Frames" to "3"
6. Since I game on a single display, I also found that "Multi-display/mixed-GPU acceleration" was set to "multiple display performance mode". I am not too familiar with this setting, but I set it to single display mode just for safe keeping.
7. Of course, using MSI Afterburner to down clock by 100.

By doing a combination of all of these settings I was able to play three 1+ hour separate gaming sessions with no crashing; today I did a three hour session with no crashing as well. I will note that I am using the latest driver 378.49. Hope this helps.

Honestly, i don't wanna set up in 5 different things stuff so i can MAYBE play a game i'm paying for, with a support and team that still didn't said a word about it. We're paying costumers, yet, after a 10-side long discussion, not a single word from SE about it. Its obviously nothing that happened for certain people, a lot got it, and it seems that some data's are causing the trouble, not setups or anything. So at least a word from SE about it, that they working on it, or something, cause, it makes certain parts, or even the whole game, not playable...

Still not a single word from SE. Very disappointing.

Quote:

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Originally Posted by Galborion

Still not a single word from SE. Very disappointing.

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Sorry, but you're not likely to get one. This forum is for players to help others players, SE don't answer support queries through it. You need to contact them via phone/email/chat etc for that.

Also sorry that I can't assist with the actual problem, but thought best mention this in case waiting indefinitely for an SE reply that won't happen.

Quote:

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Originally Posted by Flirkyn

Seems like I finally resolved the issue (or at least I can play in DX11 and haven't got any crash so far).

I completely removed GeDoSaTo (I was using it for FFXIII). It's strange because it was deactivated when I was playing FFXIV, but after removing it because it caused me some issue on Tales of Berseria, FFXIV started re-working on DX11. Funny thing, it didn't crashed before 3.5...

So if you have GeDoSaTo or another program of the same kind, try to remove it and pray.

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OMG, thank you for pointing me in that direction. After being unable to launch the game in DX11 at all from the patch day I have gone through game reinstall, numerous old and new AMD driver reinstalls and other attempts to fix this issue and now it works again! Or...at least somehow. I did launch GeDoSaTo and deactivated it and then launched FFXIV. At first launch I got a normal stopped working error (not in japanese, already a bonus) and on second try it actually launched and so far so good. I really hope it will keep working. Fingers crossed.

EDIT: So disabling it was only temporary solution but now I removed FFXIV from GeDoSaTo's whitelist and seems that might be a solid solution.

http://i.imgur.com/u31Ab6h.png

I've had this crash a few times now, but most recently I was just flying around Zenith area doing the mog quests and it hit.

Glad I found this thread. I just recently came back to patch 3.5 after being gone for several months. I thought it was something with my computer, but guess that isn't the case.

Just bought the game a few days ago and I've been having this issue. It seems to happen randomly, sometimes in a loading screen sometimes when I'm just standing around. I can't log back into my characters either when this happens as the same crash happens when I try to log back into my character and it's very frustrating.

http://i.imgur.com/avWYofs.png

Edit: I uninstalled the game and re-installed it fresh. Was fine for about a day and a half then the game crashed and I got the same error. When I verify the steam cache it says 44 files are not verified and it reacquires them. Then I have to download havensward all over again.

Something you might try if you're using Windows 10 is to disable Xbox Game DVR which is enabled by default with Windows.

No fix in latest patch. /sadface

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Originally Posted by KaninUlam

No fix in latest patch. /sadface

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Quite ridiculous. I'm experiencing upwards of 5-10 crashes a day. What more can we do?

I'm having this problem too but only in raid zones. It's so frustrating.

Windows 10
Core i7 4970k
asus maximus vii hero
Asus 760 geforce - 4 gig

I'm using the lowest settings available within the game. "Standard Laptop" even... not sure what else to try.

Also getting this issue. "DX 11" errors and random crashes, with no particularly obvious trigger, although the Aftcastle area of Limsa Lominsa and Tam-Tara Deepcroft seem to be particularly prone.

Switched to the DX9 client and have since run into the same issues.

Running the latest Nvidia drivers, clean install using DDU.
Nvidia GTX 1070
I5 - 6600K (No current Overclock)
16GB RAM.

Have reinstalled Final Fantasy 14, and have installed it to two separate drives.

Talked to SE customer support on the phone..told me to roll back drivers to a previous date, did it, logged in, 2 mins later, multiple DX11 errors....this is getting out of hand!!!

Quote:

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Originally Posted by KaninUlam

Talked to SE customer support on the phone..told me to roll back drivers to a previous date, did it, logged in, 2 mins later, multiple DX11 errors....this is getting out of hand!!!

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Ya customer support has no idea what's going on. I put in a ticket and they just gave me general responses back that were no help. With so many people seemingly having the same issue, I'm surprised it hasn't been brought up in any official capacity. Sadly this will be the one thing that keeps me from subbing to this game. I can't keep reinstalling it every other day to fix this issue.

Quote:

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Originally Posted by KaninUlam

Talked to SE customer support on the phone..told me to roll back drivers to a previous date, did it, logged in, 2 mins later, multiple DX11 errors....this is getting out of hand!!!

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If you're using an Nvidia card, I rolled my drivers right back to 376.53 (as suggested further back in this thread) so far it appears to be ok.

If you want to give it a try I suggest using DDU to do a full clean of your current drivers in safe mode, then install the 376.53 version to see how you get on.

Make sure Windows 10 is not set to automatically update your drivers either.

I'll make sure to post again if anything does happen.

I noticed I'm getting similar errors. This has started happening after 3.5's update went active. As I never had this issue until then. As of now, I was in the process of exiting Palace of the Dead's exit before the next tier floors (90-100) when I got the error. Before that, it was heading to Idyllshire. About a few hours before that, I was zoning from Mor Dhona to Mist in front of my FC's house. Different errors, same effect. Tried to turn down my resolution to the lowest setting possible, and still giving me consistent multiple errors.

http://i.imgur.com/hgHgxK0.jpg

WIN10 - Version 1607 (OS Build 14393.693)
DirectX 12
Intel(R) Core(TM) i7 CPU
Nvidia GeForce GTX 960

Quote:

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Originally Posted by Steakpuncher

If you're using an Nvidia card, I rolled my drivers right back to 376.53 (as suggested further back in this thread) so far it appears to be ok.

If you want to give it a try I suggest using DDU to do a full clean of your current drivers in safe mode, then install the 376.53 version to see how you get on.

Make sure Windows 10 is not set to automatically update your drivers either.

I'll make sure to post again if anything does happen.

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Used DDU, then went to nvidia website and there was no 376.53, but there was 376.33 so I DL'd that one. It was the version before 3.5 patch.

Quote:

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Originally Posted by KaninUlam

Used DDU, then went to nvidia website and there was no 376.53, but there was 376.33 so I DL'd that one. It was the version before 3.5 patch.

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Hopefully it works for you. I'm on my second night of using those 376 driver version and so far no crashes at all. Dungeons, main towns, field, all ok.

Hopefully this can resolve the issue for some people.

Since the latest patch ive been experiencing the same problem, this is my first time posting to any forum site. this issue is becoming a very annoying. I've tried multiple solutions to stop this and no hope whatsoever. This includes reinstalling old drivers, lowering resolutions, windowed mode, etc. S.E. Please resolve this. its becoming unplayable at this point.

I’ve also been having the same problem since the latest patch. I’ve attempted the following:

I made sure Windows 10’s automatic driver update is disabled. I used DDU to fully remove and then install the following nVidia drivers:
381.66
378.66
376.33
364.51
347.09

Additionally, with every driver install, I fully deleted and reinstalled the game.

I have a clean system, no MSI Afterburner or other add-ons installed. I tried loading the game with and without the Steam overlay.

As advised, I went into the 3D Settings of the Nvidia Control Panel and attempted the Power Management fix. I also went into the control panel > power options > advanced settings > pci-express and switched Link Settings to OFF.

I've tried every graphical setting, from high to low, different resolutions, fullscreen and windowed.

In every single instance, both DX9 and DX11 failed with the aforementioned drivers, settings, and re-installations. Occasionally I could load up a city or dungeon, but within 5 minutes the game would crash. Crashes were instantaneous when attempting to load a raid.

The game worked perfectly on my system since release - patch 3.5 broke everything.

This is unacceptable - so many people have this problem and there's no response! I have to cancel my subscription, and it's a real shame - I was looking forward to Stormblood.

Does SE even care about this error? I'm having this anoying error too and i'm giving up playing it. This is sad, loved the game...

I was going to buy the new xpack but seeing the game is unplayable now and se doesn't care about there game breaking bug ill just unsub instead :(

Quote:

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Originally Posted by PapaMidnight

I was going to buy the new xpack but seeing the game is unplayable now and se doesn't care about there game breaking bug ill just unsub instead :(

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Funny cuz this is what the customer support guy told me to do after I told him I was planning on upgrading my components. "Unsub and go fuck myself." Well he didnt say the last part, but he might as well should've.
So I tried something and didn't have an issue this past weekend.
I rolled back GTX driver (376.33), undusted my psu unit (turned out I had massive dust build up at the bottom of my psu) and I updated my mobo's usb driver.

Getting same crash very frequently:

http://i.imgur.com/H7kA4tK.jpg

Already rolled back my graphics driver, did not stop this from happening. A fix would be nice.

i have the same issue. couldnt even log onto my charater. i could get as far as the selection but as i clicked the load it crashed with that error message, different DX11 paths tho.

i changed from DX11 or DX9 and so far so good.
to do this hit the config button on the launcher... good luck

Still suffering crashes...although playing in DX9 seems to work. Was able to play for 2 hours in DX9 with no crashes with discord up and ACT turned off.
SE, when are you going to address this issue?!!!

Im still having the crashing after 3.55b rip 14

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Originally Posted by Erayin

Im still having the crashing after 3.55b rip 14

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same here. I thought maybe it would've been fixed with the multiple hotfixes we've been seeing these past few weeks, and it's still happening. So, I'm at a loss what to do at this point.

It started after 3.55b. Please look into it.

Square Enix IT would requires more information. It's not they are ignoring it, sometime it's very hard to reproduce what is happening. I don't have issue on my end.

Please avoid using overlay, turn off EVGA overclock tools or Afterburner if you have any. Turn off GeForce overlay. Run it again.

Run DXDIAG and paste it for SE.

How to:
https://www.howtogeek.com/howto/wind...gnostic-on-xp/

Missing library DirectX files? Get them at Microsoft website:
https://www.microsoft.com/en-us/down...ils.aspx?id=35