Stuck on loading screen (Leviathan)

atm 7th in que for Customer support via chat. I let u guys know how it goes @.@ in maybe a hr?

I can confirm the housing zone (lavender beds) is fine.

I have several alts on leviathan (don't ask) and all but 1 is NOT parked in a housing zone and that's the only character i can log in with.

All other alts i logged off in gridania, limsa, central than etc i get the eternal loading screen. But i log and relog the character in lavender beds and i get in just fine.

Also, i logged alts from other servers like behemoth when i was deciding on servers and i can get in with a character parked in old gridania without a problem.

So to sum up for SE...no, it's not the user's internet or game client corruption. So go ahead and fix this SE.

PS: I'm on PS4 if that makes a difference. And i just relogged with the character in lavender beds and i'm in the game right now...wish i can leave the residential zone so i can really play though.

EDIT: changed "parked" to "not parked" sorry my thoughts are scrambled when i woke up to this problem hehe.

10am pacific and the server is still inaccessible.

SE will always default to "it's not us, it's you". That's why 99% of threads that complain of issues will always get a White Knight riding in to say it's a problem with your connection. I'm shocked non have commented yet to let us know that it's ALL about our Internet access companies and nothing to do with SE at all.

It's definitely a fault on SE behalf as their login server, data centre system & housing servers seem to be fine. The problem occurs for everyone when they try to move into a non-residential area.

Thanks, still trying to get that hour back from daylight savings time,lol

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Originally Posted by SQBoard

I can confirm the housing zone (lavender beds) is fine.

I have several alts on leviathan (don't ask) and all but 1 is parked in a housing zone and that's the only character i can log in with.

All other alts i logged off in gridania, limsa, central than etc i get the eternal loading screen. But i log and relog the character in lavender beds and i get in just fine.

Also, i logged alts from other servers like behemoth when i was deciding on servers and i can get in with a character parked in old gridania without a problem.

So to sum up for SE...no, it's not the user's internet or game client corruption. So go ahead and fix this SE.

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kk atm 4th n CS que i will forward that nfo on

have any of you called your ISP provider to make sure its not your end? Like call your ISP while your in SE customer service and let them talk to each other lulz

This completely ruined my friend's wedding too. Even by some miracle the servers let us login, it probably won't let everyone on right away and the chapel will be empty...

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Originally Posted by Seaverin

have any of you called your ISP provider to make sure its not your end? Like call your ISP while your in SE customer service and let them talk to each other lulz

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me and hubby are diff ISP servers I will have him zone swap while mid chat with them see if it happens to him as well to null and void there "isp" bs

I'm having the same problem despite it saying levi is back up. Says server is full then loading screen FOREVER. No sound on the loading screen and unable to close the window.

This is simple, the server is the problem. if not why im able to log in any other server but not in leviathan?

Post your ISP's pls if u know them "example" comcast, Digis ect"

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Originally Posted by DirtyTalk

me and hubby are diff ISP servers I will have him zone swap while mid chat with them see if it happens to him as well to null and void there "isp" bs

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If he wants to take a bullet for us that'll help. Though i would think being able to log in with 1 alt and not others on the same server would already nullify the "it's our isp" excuse.

Can log into other servers just fine and play without a problem but any character not in a home zone on Levi cannot be played :(

1 more in CS que @.@ I will link them this forum post too

also just found out u can do dungeons via que

linked GM this Post so pls post anything that is HELPFUL that u can think off

It's definitely not an ISP issue. I use an ISP local to this area and can log into and play on every other server but Leviathan. If they are not looking at the total current population of Leviathan relative to other servers and notice a problem, then they are simply hoping the problem will fix itself. It won't.

If it was an ISP problem, how then am I able to post this from my cable wired PC and able to go any website I want and play other online games? They need to actually bring the server down for an emergency maintenance, let people know its formally down, and resolve this issue.

I can categorically state, with utmost certainty, that this is NOT related to your ISP. It's a problem between the housing server/area and the server/area that provides the open world experience on Leviathan. It's completely out with the control of anyone other than SE.

There's nothing we can do and just have to wait for SE to work out how to solve it.

The only thing helpful really was that I logged in fine to the housing ward. As soon as I tried porting to Gold Saucer, I got stuck in endless loading. So I restarted the client and while I can get it loading, it never stops loading. The same thing happened to my FC mates.

Edit: and even though there is nothing we can actually do, it would be nice if it was admitted, yes there is an issue. It's not our ISP it's the server.

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Originally Posted by Shakespeare

If it was an ISP problem, how then am I able to post this from my cable wired PC and able to go any website I want and play other online games? They need to actually bring the server down for an emergency maintenance, let people know its formally down, and resolve this issue.

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only reason they would suggest ISP being the issue is some net companies are known to attempt to block "ports" there are 5 that SE uses and sometime they have temp blocks or data packet loss to those ports

I am not saying it is ISP but they are blaming ISP so fact we are all diff ISP would show them otherwise so they can stop saying it is that not them

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Originally Posted by DirtyTalk

only reason they would suggest ISP being the issue is some net companies are known to attempt to block "ports" there are 5 that SE uses and sometime they have temp blocks or data packet loss to those ports

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This is a common "technique" used by all IT services They know they have the problem but they won't admit it. They will suggest you that you have the problem but I'm sure they are aware of the problem.

Comcast here. Can log in and play on other servers, but Leviathan is forever loading.

Yes other character on other servers works just fine...

I have Brighthouse Echo. No problems other than loading on Levi. Was working fine yesterday.

I will post convo soon yet again they r idiots blaming ISP I will not b posting any of my private hinfo only thing i will b removing

Cant really think of any cause other Server congestion or DDosing. Being stuck in a loading screen simply tells you that. Their server is too congested to fullfill your port request in order to enter "x" zone you want to port to in game. Alot of people must have sub after that free login week, but they didn't realized about the population and the congestion it will bring on the server.

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Originally Posted by Varacolaci

This is a common "technique" used by all IT services They know they have the problem but they won't admit it. They will suggest you that you have the problem but I'm sure they are aware of the problem.

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Used to work tech support for Comcast services, and I can say without a doubt that this is true. Can't even begin to tell you how many calls we would get per day from people being told by their ignorant "tech" that we were blocking <Insert Random Thing an ISP Wouldn't Block Here>

If it helps anyone gather data, I'm with Cox Communications, but....it's not an issue on our end. I have done all the suggested steps (prior to talking with support, and after just for good measure). I reset my internet. On the character screen, my connection status is good. I have created another character on a different server to see if it was the download itself that had somehow gone corrupt. Nope, other servers are peachy. I even shut down my PS4 for a bit and rebooted it. I have done every single standard IT fix-it method, and nothing worked.

Obviously it's an issue on SE's end. I work in a similar field as support. Half the people there don't ACTUALLY know what they're doing. They give standard responses and go to their supervisor if they need more detailed information. These people's jobs are to keep people's heads cooled. It would be massive if they at least put a notice that they are AWARE of an issue on their part and are looking into it. But right now, the best they have is "We fixed it 3+ hours ago". That's not good enough for a game that requires a subscription to play.

Tried to logging again after a few hours still nothing. My subscription comes up for renewal in three days as well. Pretty bad timing SE.

If there are truly fewer than 100 players on the entire server, wouldn't that set off an alarm? Do they not have the ability to see the current server traffic?

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Originally Posted by KageSama

Tried to logging again after a few hours still nothing. My subscription comes up for renewal in three days as well. Pretty bad timing SE.

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lol, same. I have been thinking about going back to previous MMO I've played ... ESP now since they wont even acknowledge that there is a problem when there clearly is one. :mad:

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Originally Posted by Seaverin

Cant really think of any cause other Server congestion or DDosing. Being stuck in a loading screen simply tells you that. Their server is too congested to fullfill your port request in order to enter "x" zone you want to port to in game. Alot of people must have sub after that free login week, but they didn't realized about the population and the congestion it will bring on the server.

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How is it server congestion though if there are less than 100 people online (according to some posts here)?

Yeah, loaded on my alt (who is in a housing ward!), and according to the player search there are 87 people online (not counting any in dungeons).

Agent Haley: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Levi u cannot leave the housing zone *besides dungeon que* or u get the endless loading screen
You: http://forum.square-enix.com/ffxiv/t...than%29/page10
You: is the current forum tab u guys are deny exists
Agent Haley: Please hold while I look into your issue.
You: ATM hubby is on his main through a diff ISP server than me as well before u do the whole ISP is the issue
You: I am digis he is comcast
Agent Haley: I actually need to transfer you over to tech support one moment please
You: yup
You: sooo
You: another 2 hr wait?
Agent Haley: we have only been open an hour. Please wait while I transfer you
Agent Haley has disconnected.
Agent Jordan: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: yup
Agent Jordan: Hello. I am currently performing a "Trace-Route" connection test to your Public IP address to see if there may be a communication error to the SE servers/data centers.
You: feel free to but u may wanna do it to everyone regiestered to SE levi server except the umm ec i ask hubby how many on atm and stuck in "housing zones ONLY" just for u
You: there are a grand total of 89 on all of levi server which EVERY single one is in housing server ONLY, levi beds, goblet ect
You: hubby being one of them couse i warned him
You: suggest u look at http://forum.square-enix.com/ffxiv/t...than%29/page10 before u keep blaming isp
You: people posted more than enough proof and cause your issue is around the main zones not ISP
Agent Jordan: We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management.
Agent Jordan: And as it turns out, there definitely seems to be a connection issue. It seems, as your ISP is attempting to connect to certain "Hops", the connection requests are "timing-out", which definitely is causing your inability to re-connect to the server.
Agent Jordan: Out of 30 Total "Hops", you're losing connection at #8, #11, #14 through #30. This is proving to no longer be an issue with the game or your PC, but rather with your Network settings. This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: well probably not help i am stuck on your "now loading" screen
You: no offence my roomate own the whole internet company he already trouble shooted it public IP everythin NO firewalls are up everything is down on my end
Agent Jordan: The exact locations/servers that are losing connection are the following:

ae16.cr2.lax112.us.zip.zayo.com

zayo-cl.lax12.us.zip.zayo.com

63-248-120-3.static.boil001.digis.net
Agent Jordan: This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: so the fact I can lon into ANY server but Levi now means nothing thats cute
You: and the fact that the ONLY people able to get on Levi server are all in housing zones only becouse ONCE we leave we get the loading screen of doom
Agent Jordan: Yes, many user have been contacting us and the issue tends to fall with the same disconnection issue with certain zayo.com servers.
Agent Jordan: This is something that your ISP will need to re-route on their end to alleviate your "loading" issue.
You: and then how we fix "your" issue
You: and i will b posting said info onto forums along with this chat - my persion info
Agent Jordan: Please also ensure that the following port ranges have been opened and forwarded as well:

▼TCP
54992～54994,55006～55007,55021～55040
You: yes they are all opened I contacted u in the past
You: nope why i no longer use firewalls couse your game is full of idiots as managment as far as i can see when it comes to the blame ISP
Agent Jordan: Great. So, you just need to contact your ISP and have them perform a Trace Route to check the "request time-outs" on your communication.
Agent Jordan: We appreciate your feedback. It will be forwarded to the appropriate departments.
You: k then roomate doing it now since he does own the net company
Agent Jordan: Great.
Agent Jordan: Are there any different issues I can assist you with right now?
You: besides your guys game being broken and a clear view of your lack of tech abilities nothing at all.
Agent Jordan: Thank for the continued support!
You: sorry take that back levi server only being broken
Agent Jordan: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan has disconnected.

there was the wonder convo consisting of no support and no ability beyond we will forward the issue

Yeah, I am also stuck on the loading screen. I am will Rogers in Canada. I called my ISP and they said there was no problem. It is definitely an issue with the server. It is rather disappointing, as I only have a couple hours to play, and would really like to get into the world and take advantage of my time available.

Anyhow hope that helps or lack of helps anyone had no private info posted rlly so that is all 100% convo

i was able to get in then i got stuck in a load loop also....quit out, then came to get back in and now im in load looooooppp land