Emergency maintenance for...

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Originally Posted by SendohJin

and apparently nothing more, which is the difference between IP at-risk companies and typical, IP secure companies.

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Hey, fixed that for you.

Emergency money making procedures need emergency maintenances. What, you mean not enough people are buying our seasonal stuff because most existing players got them when they were free and a lot of new players don't care about cash shops? Quick, make that stuff dyeable, that will surely motivate people to buy them now.

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Originally Posted by HaelseMikiro

Sorry mate, I think we just have different definitions of "all day".
I mean maintenance (or just really poor server stability, like during the early access to ARR) that makes quality service un-deliverable to customers for the majority of a calender day.
On occasions that WoW had this you'd see additional time added to your subscription, a la this screenshot

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I know what Blizzard did, I was saying how the hell is a 1h 20m maintenance "all day"? This is what people are talking about. Unless I am misremembering FFXIV history, when has there ever been an all-day maintenance? Usually they are 4-6h most.

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Originally Posted by Magis

Unless I am misremembering FFXIV history, when has there ever been an all-day maintenance? Usually they are 4-6h most.

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2.4 patch, I believe, was 24 hours (give or take time for early finish, I don't remember that bit). But yeah, you're right; most of them are a lot shorter =) Especially the non-patch maintenance times. And even when they've stated a time, more often than not it's finished ahead of schedule.
(And on that note, I fully approve of stating for example a 3 hour downtime and finishing half an hour early, than announcing a 2 hour downtime and then having to extend it by another 30 minutes. Not only does it cause less stress in employees, but the former usually results in fewer upset customers :p )

The cash shop... is stupid

Taking down the server during prime game time so it inconveniences the customer and not the company... really stupid

Taking down the server just to add a couple items that will only benefit 2% while inconveniencing 100%... heinously stupid

Complaining about it on the forums... just as stupid because Square Enix doesn't give a _____!

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Originally Posted by Shadex

The cash shop... is stupid

Taking down the server during prime game time so it inconveniences the customer and not the company... really stupid

Taking down the server just to add a couple items that will only benefit 2% while inconveniencing 100%... heinously stupid

Complaining about it on the forums... just as stupid because Square Enix doesn't give a _____!

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I wasn't inconvenienced........ priceless

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Originally Posted by EinherjarLucian

...this. Really? This was so important that the servers had to go down for three hours? Couldn't this have been rolled into a bigger update? Was it that high-priority?

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YEEEESS more important than any engame stuff

Btw. Cant wait to get home after work to glamour the set I got last year for every job in one color each

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Originally Posted by Cutie_McSnuggles

And yet they STILL haven't fixed the "Wait as default on controller" issue. PLEASE FIX IT SE!

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Because it's a non-issue.

The maintenance just appeared to be a "emergency cash grab" if anything. They are like oh crap, we can slip this in there and get some extra sales on the cash shop during the event. I really don't like this situation at all. :[

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Originally Posted by Cutie_McSnuggles

And yet they STILL haven't fixed the "Wait as default on controller" issue. PLEASE FIX IT SE!

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That's not an issue, you're just not practiced into it yet. It should have been like this from start.
You'll get over it soon enough ;)

Just looks like the NA thread wasn't updated as much as the EU one. Calm down folks, there were some relatively significant things fixed.

http://forum.square-enix.com/ffxiv/t...Feb.-6-2015%29

Not sure what you're reading, but the EU thread's Feb 6th notice has the same thing as NA's. Dyable Valentione gear only. What you linked to is the very beginning of the thread, going back to the first hotfix ever.

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Originally Posted by Espritduo

Not sure what you're reading, but the EU thread's Feb 6th notice has the same thing as NA's. Dyable Valentione gear only. What you linked to is the very beginning of the thread, going back to the first hotfix ever.

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Nope, seems you're just unaware when a maintenance happens one night in NA, it's the next morning in EU. My point stands.

And since people can't read I'll just quote it.

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The following adjustments have been made as part of the newly released patch:

- We have adjusted the difficulty level on the following conjurer quests:
Trial by Wind / Trial by Water / Like Mother, Like Daughter

We have addressed the following issues:
- An issue wherein the chocobo companion action "Choco Medica" would not properly recover HP.
- The following quests were not able to be completed if a player’s inventory was full:
My Feisty Little Chocobo / Double Dragoon
- The cutscene for the "He Ain't Heavy" quest would be canceled when receiving damage.
- When challenging a boss during a FATE, the reward received when the FATE was unsuccessful was incorrect.
- There were cases where monsters in the Aurum Vale instanced raid would not use specific moves and the server would go down under certain circumstances.
- Searching for items on the markets that are available in large quantities would cause the game client to shut down.
- When stepping into an unknown land, players were able to obtain experience points repeatedly.

* We will be correcting the data for players that were affected by this issue.
If you received experience points in regards to this issue, please contact us via the Support Desk, or wait for more details from the Operations team.

We have implemented a solution to the following issue:
- Monsters would occasionally not appear during quest battles, which would prevent progression in the quest.

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/endthread

Uh, no it doesn't? You linked to the beginning of the thread. They change the title of the thread every time there is hotfix so that people can see from the title when the most recent hotfix was. The very last post in that thread is the most recent hotfix....which is dyable Valentione only.

EDIT: What you're quoting is the very first hotfix ever, on 8-28-2013. They just change the title to reflect that the thread has been updated. Please look at the actual date the post was made, and actually read the changes they addressed, which are all long since fixed. /endthread

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Originally Posted by Eye_Gore

The time stamp on that entry you quoted was from August 28 2013

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"Last edited by Pheetdra; 02-21-2014 at 11:26 AM." Really people, give it up, your dreams of raging pitchforks about a maintenance happening about dyeing items is misplaced.

That's just how that thread works; it was posted in 2013 (2.0's first hotfix) and just keeps getting editted.

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Originally Posted by Alistaire

"Last edited by Pheetdra; 02-21-2014 at 11:26 AM." Really people, give it up, your dreams of raging pitchforks about a maintenance happening about dyeing items is misplaced.

That's just how that thread works; it was posted in 2013 (2.0's first hotfix) and just keeps getting editted.

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Thats because they changed the date for the most recent patch. Look at the time stamp for that entry to the upper left corner

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Originally Posted by Eye_Gore

Thats because they changed the date for the most recent patch. Look at the time stamp for that entry to the upper left corner

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If you're still not getting it idk what else to tell you.

That time stamp is from when the thread was first posted.

They update it every hotfix so the first post is the most relevant.

Clear enough?

Is this really happening? Are we really arguing about this? Even if that edit timestamp was an update...it is from February of 2014. Please, Alistaire, give it up, you're embarassing yourself here.

No I hadn't noticed that, but now what you're saying is that you think in 2014 they updated a thread to say

"[EU] FINAL FANTASY XIV: A Realm Reborn Hotfixes (Feb. 6, 2015)"

OK then. Not only did they get the year wrong saying it was 2015 instead of 2014 but also predicted the exact day of a hotfix a year early? That's pretty pro to be honest.

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Originally Posted by Alistaire

"Last edited by Pheetdra; 02-21-2014 at 11:26 AM." Really people, give it up, your dreams of raging pitchforks about a maintenance happening about dyeing items is misplaced.

That's just how that thread works; it was posted in 2013 (2.0's first hotfix) and just keeps getting editted.

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/facepalm.

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Originally Posted by Alistaire

If you're still not getting it idk what else to tell you.

That time stamp is from when the thread was first posted.

They update it every hotfix so the first post is the most relevant.

Clear enough?

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Ok last try. If it were, why does it not say anything about the gear being able to dye?

/doublefaceplam

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Originally Posted by Alistaire

Just looks like the NA thread wasn't updated as much as the EU one. Calm down folks, there were some relatively significant things fixed.

http://forum.square-enix.com/ffxiv/t...Feb.-6-2015%29

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Alistaire, compare the CONTENT of the patch notes you linked with this patch notes from 8/28/13 and notice they're the same fixes.

http://forum.square-enix.com/ffxiv/t...=1#post1097559

The others are correct, they just edit the date for the thread but the patch notes for that new date is the very last entry of the thread.

Read first post of this
http://forum.square-enix.com/ffxiv/t...Feb.-6-2015%29

Read second post of this
http://forum.square-enix.com/ffxiv/t...Feb.-5-2015%29

Now please stop.

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Originally Posted by SQBoard

Alistaire, compare the CONTENT of the patch notes you linked with this patch notes from 8/28/13 and notice they're the same fixes.

http://forum.square-enix.com/ffxiv/t...=1#post1097559

The others are correct, they just edit the date for the thread but the patch notes for that new date is the very last entry of the thread.

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Yup, you're right. It seems I've just underestimated how badly SE is upkeeping that thread as what I said is exactly how it's supposed to work. That thread started in 2013, and just stopped getting updated properly a year ago. So yes, I take it back but certainly not based on what anyone else has said.

Notice there is no entry there showing what was done during the maintenance done on 01/19/2015:

http://forum.square-enix.com/ffxiv/t...=1#post2695682

There is a notice for 01/08/2015, then the next posting was for the maintenance on 01/21/2015. But there was clearly a maintenance conducted on 01/19/2015.

http://na.finalfantasyxiv.com/lodest...5653e1eb6655fb

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01/14/2015 12:41 AM
[Maintenance] All Worlds Maintenance (Jan. 19)
At the following time, in order to accompany patch 2.5, we will be performing maintenance on all Worlds. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

We apologize for any inconvenience this may cause and thank you for your understanding.

*The World Transfer Service will be suspended 15 minutes before maintenance begins, and will be unavailable until maintenance has ended.

*Please be advised that you will be unable to make reservations for Ceremonies of Eternal Bonding from the time maintenance ends until Jan. 23, 2015 1:00 a.m. (PST) / 9:00 (GMT).

[Date & Time]
Jan. 19, 2015 3:00 p.m. to Jan. 20, 2015 3:00 a.m. (PST)

* The completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

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http://na.finalfantasyxiv.com/lodest...03adc36aaba02b

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01/20/2015 4:15 AM
[Follow-up] All Worlds Maintenance (Jan. 19): Completed
The maintenance that was underway on all Worlds has completed at approximately 1:00 a.m. (PST) on Jan. 20, 2015.

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Jan. 19, 2015 3:00 p.m. to Jan. 20, 2015 1:00 a.m. (PST)

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

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Note also there were back-to-back maintenances done... one was scheduled in advance, then a day later there was an emergency maintenance performed:

http://na.finalfantasyxiv.com/lodest...ebf3a2543f422e

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01/20/2015 11:50 PM
[Maintenance] All Worlds Emergency Maintenance (Jan. 21)
At the following time, to accompany patch 2.5 hotfixes, we will be performing emergency maintenance on all Worlds. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

We apologize for any inconvenience this may cause and thank you for your understanding.

*The World Transfer Service will be suspended 15 minutes before maintenance begins, and will be unavailable until maintenance has ended.

*Please be advised that you will be unable to make reservations for Ceremonies of Eternal Bonding from the time maintenance ends until Jan. 23, 2015 1:00 a.m. (PST).

[Date & Time]
Jan. 21, 2015 12:00 a.m. to 3:00 a.m. (PST)

* The completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

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But there is only ONE entry logged where they stated changes were made to the game itself.

It was because in one of those, they didn't change anything as far as the game's current features...but they could have been fixing operational issues with the equipment, or laying the foundation for an upcoming patch. If you look in the Lodestone's Status page, you will see there was a rash of issues with specific worlds leading up to when that announcement went out, and then the emergency update occurred (Jan 13-Jan 19). Now look at what was going on around the time frame this maintenance was announced and took place...more world server issues were happening.

So, it's not too unreasonable to expect they were addressing some configuration issues with their equipment this time as well, or pre-loading some patched code for a pending update that they needed to tweak after they conducted testing of that pending content. These kinds of things don't get routinely announced. You can spot them if you reconcile the Lodestone notices with the forum announcements for completed updates. IDK how may times I've clicked the link in the Lodestone notices after maintenance, only to see NO notes given on what was done. It's because it wasn't related to current in-game changes, but perhaps there were operational issues or they were prepping files for a pending patch.

...Are people seriously complaining about not being able to play for THREE hours? For some cosmetic stuff? Really?

If anything, the break is good for everyone. The servers get a rest and can always do well from a refresh, and players can go find something else to do or call it a early night. Geez people, lmao.

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Originally Posted by Kitfox

Is valentines gear a zone? Yeah.

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Depends on how big your butt is?

seriously, if that was the reason for the update, its pathetic. Actually its beyond pathetic.... to the level that makes me wonder why i bother subscribing to a company that thinks so little of their customers.

For all of us on the west coast, the game went off at 9pm. I hate that the NA servers get maintenance in the middle of their prime time, and for that garbage? seriously?

PS before all the players on a continent other then NA get pissy, yes i think that the eu servers should be in europe, and maintenance should not be within the playtime for the majority of that targeted player base.

http://m.quickmeme.com/img/99/995bdf...0b7776b973.jpg

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Originally Posted by dice137

...Are people seriously complaining about not being able to play for THREE hours? For some cosmetic stuff? Really?

If anything, the break is good for everyone. The servers get a rest and can always do well from a refresh, and players can go find something else to do or call it a early night. Geez people, lmao.

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The update took roughly 1.5 hours, not 3. Not sure when they actually came live again (was asleep... East Coast), but even if they stayed down for 3 hours it isn't all that unreasonable considering they may have bounced them in the process. It can take a good 30 minutes for a server to completely restart and get ALL services spinning up again.

Ever notice how long it takes for your PC/Laptop to do a complete power cycle and the hard drive to stop thrashing? That is a rotating disk, not an SSD. Your desktop comes up and the system appears to be booted, but in reality it is not. Some clients can churn for several minutes loading additional services and assets in the background after your desktop loads.

The delay is far worse on a server, more so for large clusters and arrays to be fully in synch and ready to go full bore again.

Regardless of the specifics, the servers weren't down all that long. There's little reason for the outrage, lol. Was it annoying if you had plans? Possibly, sure. But it ain't all that big of a deal.

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Originally Posted by dice137

Regardless of the specifics, the servers weren't down all that long. There's little reason for the outrage, lol. Was it annoying if you had plans? Possibly, sure. But it ain't all that big of a deal.

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The issue is taking the game down at all just to make a few items dyeable. Doesn't seem like a good reason.

Although I have to admit I enjoyed the super A train hunts after the maintenance.

The update was able to be downloaded about 1.5 hours in. The servers themselves were still down for just about nearly the entire 3 hours.

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Originally Posted by dice137

...Are people seriously complaining about not being able to play for THREE hours? For some cosmetic stuff? Really?

If anything, the break is good for everyone. The servers get a rest and can always do well from a refresh, and players can go find something else to do or call it a early night. Geez people, lmao.

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I dont think they are annoyed at that fact that there was a 3 hour maintenance but are annoyed that the hotfix was for something complete "unimportant". IDK but pple have been finding issues here and there that can and could be game breaking and needs fixing. But instead, its for something along the lines of glamour.

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Originally Posted by ExiaQuanta

I dont think they are annoyed at that fact that there was a 3 hour maintenance but are annoyed that the hotfix was for something complete "unimportant". IDK but pple have been finding issues here and there that can and could be game breaking and needs fixing. But instead, its for something along the lines of glamour.

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I understand why people are upset. This was evident in the post I made last page. I think it's ridiculous to get THAT bothered over something so... trivial. So what if the servers went down for a while over cosmetic things? It's not the end of the world.

Well this was more entertaining than playing the game itself

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Originally Posted by Giantbane

The issue is taking the game down at all just to make a few items dyeable. Doesn't seem like a good reason.

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Why do people keep saying this? As MULTIPLE people have already mentioned, patch notes only contain visible changes to the game.

Actually, ever since this emergency maint (I wasn't on at all when the maintenance happened, but was on this evening) the RMTs on Couerl..... have been pretty silent... o.o Got a total of maybe 5 or 6 for being on for 5ish hours o.o ...which is absolutely silent. o.o *Absolute bliss T^T*

o______o did they do something to help in the emerg maint, I wonder xD (Or am I in the Twilight Zone?)
If that was the case, I absolutely /bow /clap /thumbsup /rally /joy this emerg maint

(I just hope I'm not jumping the gun)

This game does go down an awful lot. I don't have much time to play and it seems like 1/3 of the nights I get a chance to log in and get something done there's a maintenance. I don't remember FFXI being this way. Does this game go down every week?