It's almost feels like ignoring gamers is a requirement to be a AAA game dev or publisher these days.
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I think the funny example is/are people like Shroud who call for more multiplayer games (the Ark Raiders should beat E33/singleplayer games). Now multiply that by 1000x on social media spaces and then have the opposite opinion on the other side. Ends up being an us versus them.
You are correct on all of it. This entire thing is disingenuous and has the opposite of the players' interest in mind, these "shareholders" are the type that want for mass layoffs to replace with AI and care little about anything but cutting as much costs as possible. It also outright is misrepresentative on multiple fronts for example the cherry picked metacritic reviews and bringing up Dragon Quest 3 Remake of all things
SE just doesn’t try and think we can just forever accept mediocrity because ah yes this is final fantasy, oh well this is sakagutchi must be good, and doesn’t even consider that this nostalgia driven business model doesn’t work. Don’t get me wrong i am not saying they should kill Final Fantasy or Dragon quest or Octopath Traveler etc but at the same time they have to put effort. They have to make good games (look at capcom since re2 remake… then K O N A M I is reaching their we are so back era with Silent Hill lately). Meanwhile SE is only loosing players and makes very… weird decisions. For example: They just put outfits from a niche game Fantasian in the cash shop. That will NOT make people buy the game, what would definitely instigate more sales is in-game event.
They also keep complaining than 3+ mil sold copies on a platform exclusive title is bad meanwhile we have countless of games who celebrate 1 mil, while being multiplatform.
SE needs to change mentality.