I find this to be particularly true for those that are coming from games where seeing people regularly and viciously attacked for the slightest mistake is common.
I know it was true for me when I tried healing.
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If everyone act as Meditation or Stoicism recommend, we wouldn't have trolls everywhere.
Sometimes people get nervous their first time doing something, particularly when there is pressure to perform in front of a group of strangers. A lot of people have the empathy to understand this aspect of human nature, without throwing a tantrum on the forums.
Troll/bait thread or not, no-one needs to justify anxiety - it is, by definition:
https://i.imgur.com/bFnuyFa.png
i see more complains about healer who only heal or only deal dmg than about healer who let people die