I got termination ban but I thought it was too harsh

All I'm going to say is that pretty much the only thing they ban for a first offense on is RMT. If you got perma banned for anything else, it wasn't your first time.

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Originally Posted by qoaewbh10

To your first question, it was my main character, that's why I wrote request to support center. And I cannot use the main account to post thread here. The forum won't allow me to post without character. So this is my second account.

I won't deny I used mouse macros to craft. I boldly admitted those using mouse macros in every reply I sent to the support center. And I didn't stream anything on twitch or youtube. Even I stream my ffxiv, there is nothing strange(3rd-part apps, mods). So I don't need to worry people could report me using something which is not from ffxiv.

I don't think call/chat with support center is useful. Their service cannot help me to take account back. And wasting a lot of my time. I thought if I could call to their Head Office number, that will be good.

And I don't know people who have a grudge against to me. I seldom talk with strangers. So I cannot figure out it.

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For better or for worse, if we are taking everything you're saying at face value (you're telling us everything), the scenario seems pretty simple:

1) You automated potion crafting
2) Someone noticed you, and noticed you doing it hours(?) later still crafting.
3) Suspecting automation, they reported
4) A GM popped in and said "hey you there?"
5) Getting no response, and being able to observe you and your very precise keystrokes (they can get timestamps of when your character issues commands; it is unnatural for key inputs to repeat perfectly without variation), they have to assume automation.
6) Clearly in violation, you received a ban.

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Remember, SE does have the right to terminate service with you, for any reason, including no reason at all. While uncharacteristic of them to ban on first offense, there's really no rule stating they aren't allowed to.

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Originally Posted by KageTokage

It's really uncharacteristic to get perma-banned from a single offense, as well.

The few people I know of who did get banned for botting only got temp bans and were removed from the Firmament rankings, but they came back a week later.

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That is a bit strange.

Personally I think perma bans is really harsh considering how much investment a player can put into this game, and things you can only get once you'll never ever get again.

Especially if that player was from 1.0.

I have checked my gmail, all notification were Mog station payments(oh......I paid a lot of money). So I don't know why they gave me perma ban. That's why I thought it was very harsh.

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Originally Posted by qoaewbh10

I have checked my gmail, all notification were Mog station payments(oh......I paid a lot of money). So I don't know why they gave me perma ban. That's why I thought it was very harsh.

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Yes it is unusually harsh. Keep appealing but make sure you actually write a good appeal letter.

Do not use bot software ala gil farm bots, bard player bots or crafting bots. Because if you get caught then you can say "hasta la vista" to your account. And seriously, i do not believe, that using mouse macro software was the reason for this ban. I guess, the thread starter has used other botting software. Or SQEX has an better bot software detection now.



Cheers

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Originally Posted by qoaewbh10

I don't know why they gave me perma ban.

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You already told us why:

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Originally Posted by qoaewbh10

I was using my mouse macros to help me craft pots for my TOP static. …

I violated three rules, so I got termination ban. Those rules were "Registered Users", "Cheating and Botting", and "PROHIBITED ACTIVITIES." LINK The "Cheating and Botting"

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I don't think they read forums, but if they did wouldn't your post be pretty self incriminating? It's an admission of breaking the rules, and essentially saying you're hoping to be unbanned so you can keep doing what you were doing but not get caught the next time?

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A Game Master (GM) may speak to players to investigate and confirm "absentee" play, and if the player continues with this behavior, contrary to the GM's instructions, they will be treated as participating in "absentee" play and subject to penalties

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Does this mean the gm can investigate the same instance multiple times and have it count as separate strikes?

I only use mouse macros actually. I am proud of clearing any ultimate without 3rd-part apps. That's why I kept asking supprot center what "PROHIBITED ACTIVITIES" I did. Because I didn't use any 3rd-part apps in game, then, I cannot figure out what PROHIBITED ACTIVITIES will make me to get perma ban.