Yeah 'cuz they link to their discord username and # in the PF.
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Trash-talking people isn't okay, but neither is having double standards with enforcement.
The GMs have gone on record as saying they don't take third party evidence and defying that for one specific case is really dumb when they've refused to accept things like footage or pictures of obvious botting and/or hacking in play. If this is punishable, there is absolutely no reason why things like the PF content sellers can't also be punished as getting on Discord to clarify whether there's actually RMT involved would be scarcely more difficult.
Arthars even admitted that he deserved the punishment and was mostly angry at them deciding to make a case exception for who knows what reason. The 10 day ban also seemed a bit excessive considering that it was (reputedly) a first time offense, too.
I think that the strike hit harder because the streamer influences/marketing more than a conventional player. So if one behave incorrectly the image of what the community is to a viewer that do not know the game is an aggravating issue for business.
And as we're in a streaming era, where people do the marketing "for free" or without a direct contract, it's in a POV to protect the name and product.
Naming a player and shaming their damage on a stream vs visual mods. Will these bans for modding be coming before or after the bans associated with the most recent revision to the ToS?
That's never been stated as the reason they haven't been banned and it will never be, as that would legalize RMT. In fact, SE has never mentioned the PF sales in any capacity.
Their product and their rules. They can decide which rules they want to enforce and when.
STF deals with bots, RMT and third-party programs:
Report a case to the Special Task Force
"You can contact the Special Task Force (STF) to report illegal activity within FINAL FANTASY XIV (such as the use of third-party software or the use of RMT* to sell game data).
The Special Task Force exists for the purpose of dealing with illegal activity in FINAL FANTASY XIV while creating an honest and enjoyable gameplay environment."
If you select "Report use of third-party software", the form you receive has a field to input a URL.
Why? They haven't been consistent before and most didn't have any problems.
Had you asked for a link to the ToS or forum rules, you'd see that use of profanity, being critical of SE and speaking negatively about specific people (the streamer) aren't allowed.
"Private company" argument, I see. With your logic nothing can be questioned.
Not going to comment on the rest of your post, but this is particularly bad on SE’s part to do (really, this extends to any company with terms of service). They have been repeatedly condemned on various platforms by a multitude of individuals in the past for their inconsistency with rule enforcement and punishment in this game (be it in-game enforcement or enforcement on official platforms such as these forums). Continuing to build their moderation on this cherry-picking mentality by now taking into account third-party evidence only when it’s suddenly convenient to do so—or only when they want to—is only going to be detrimental to them.
While this may be their playground, arbitrary and/or inconsistent rule enforcement is never met with positive reactions from people in the playground. And it honestly should not be a mentality anyone enforces. I’d rather see people advocating for fairer and more consistent moderation as opposed to supporting this. Again, this goes for any company; not just SE.
The reason why they normally don't accept outside evidence is that it's easy to fake screen shots or pretend to be someone on discord also that account posting on PF is probably a sock account anyways so banning it would just be a minor annoyance to them, Arthurs is know streamer who they can guarantee without a doubt that he is the person on that account.
I also think there was suspensions in the past of people posting pics of certain mods on social media so it's not like they never do it.