Originally Posted by
Tsumdere
They should be listening to feedback regardless. There absolutely should be GMs in game watching shout chats in Pagos (very hateful and negative) and community reps taking feedback from their customers.
Don't be surprised when SE releases a piece of content in a content lull and people play it despite hating it. They want to play the game and they are playing the only thing that is new and "casual".
Besides, leaving content for dead changes nothing. See : Diadem, Lords of Verminion, Astralogos. None of these have been changed and they are dead as doornails and have been forever.