Didn't recieve my items

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Originally Posted by mrmelgibson

I preorder the expac. Got my early access entered and this morning I got my email with the collector's edition code. The code doesn't work lol. Just says code is invalid everytime I try to enter it. Good times. Waiting for live support, but says im in queue 2+ hours lol.

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Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

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Originally Posted by Daemon_Windborne

There is a little button in the top right corner of the mail window that says something like "receive special items." I had to press this after I cleared some messages and then I got my griffin and other CE items

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Thank you. That was the solution, though I did not have to clear any messages as I already had plenty of space.

Just for the feedback today i upgraded to CE Edition and i received all my items instantly.

I am getting the below image in my MogStation:

http://i.imgur.com/tznkoc2.png

Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet :(

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Originally Posted by Bayohne

Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

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Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

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Originally Posted by decoy_effect

I am getting the below image in my MogStation:

http://i.imgur.com/tznkoc2.png

Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet :(

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Actually, that's your subscription type. Mine for example is Legacy. Nothing to do with game edition.

Slightly off topic maybe, but I didn't receive the Silver Chocobo Feathers, despite being eligible for them (didn't log since december 2014)

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Originally Posted by mrmelgibson

Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

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When you select the account tab, make sure you click on the giant pink tab in the middle to redeem the expansion code. It leads to a different redemption screen compared to the Item Code smaller tabs.

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

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Originally Posted by Solus_Sto

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

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It is the 12-digit PSN code inside the box. The instructions for redeeming are inside the manual as well.
Or here if you'd like to read them online!