The Worst In-Game Support I Have Ever Seen In A MMO

Quote:

---

Originally Posted by Shikoba

Even if the end result is "You're an idiot and we cannot help you" I shouldn't have to wait for days just to have a GM tell me that.

---

I could have told you that without contacting support.

If you lost it or threw it away,I might see them rolling you back. but they're not going to give you another one just because you didnt like the choices you made. You know full well your chances to change appearance are limited, so you should have paid it more care and attention.

Quote:

---

Originally Posted by Shikoba

Used it and regret it. Like I said in my original post it probably sounds pathetic, but there you go. Even if the end result is "You're an idiot and we cannot help you" I shouldn't have to wait for days just to have a GM tell me that.

---

Also, this. ^^^

If the answer is a simple "No you're screwed go away" the response should be pretty quick.

Also also: notice how everyone is citing different games with comparatively amazing customer care. This garbage is the exception, not the rule.

Quote:

---

This garbage is the exception, not the rule.

---

It depends on the specific rep way more than the company. I've never had a truly bad experience with SE support. On occasion my wait times have been a bit long (Never as long as the OP though)

The garbage is the rule, not the exception. You can find horror stories for just about every company's support at the click of a search button. That doesn't mean everyone is having issues with it.

I called a GM in this game about reporting RMT (before I knew they want us to put it into the cheating section) and got a response within 5 minutes and the GM handled the report for me.

I would invite you to take a stroll through the Technical Support forum and gauge the general timbre of conversation.

I've been playing MMO's for 15 years. Been in the PC industry for 10...Have actually worked on and with 3 different MMO's.

In my experience, SE has the worst customer service in the industry, in fact, the worst CS I've ever actually experienced.

NCSoft has their horror stories but, at least they gave you an answer within a reasonable amount of time.

I was one of the hardcore in Aion and I watched the exodus happen. Within 3 weeks, half of the NA customers literally left the game due to the lack of CS. Bots were rampant and NCSoft's blanket bans just made it worse because of how many legitimate users they tagged as bots.

Same situation here with the Gil-Ban and the early birds clearly got to the worms...It is what it is but, bad CS is bad.

SE is not immune or above "the exodus", no game is...It's a great game, I'm having a tremendous amount of fun but, 3 weeks on a support ticket seems to be the norm and that's absolutely ludicrous for ANY company.

Quote:

---

Originally Posted by Alhanelem

I could have told you that without contacting support.

If you lost it or threw it away,I might see them rolling you back. but they're not going to give you another one just because you didnt like the choices you made. You know full well your chances to change appearance are limited, so you should have paid it more care and attention.

---

Wonderful. Until I hear it from a GM however, I remain optimistic.

Quote:

---

Originally Posted by Alhanelem

I could have told you that without contacting support.

If you lost it or threw it away,I might see them rolling you back. but they're not going to give you another one just because you didnt like the choices you made. You know full well your chances to change appearance are limited, so you should have paid it more care and attention.

---

+1.

You even say you are "OCD" about this kind of stuff. You should have paid attention and done it right.

Quote:

---

Originally Posted by Tubben

The stupid questions ARE the reason forvlong response times....

---

Exactly.

Quote:

---

Originally Posted by BlazeChronic

+1.

You even say you are "OCD" about this kind of stuff. You should have paid attention and done it right.

---

People understand this goes beyond my stupid request right? Yeah, I admit to my own foolishness in regards to my own situation. But the overall issue is not about the item.

Others in the topic at least get that much.

The stupidity of the OP's question/request for the GMs isn't really the issue; the support staff's response time IS.

Edit: simulpost hi-five.

Quote:

---

Originally Posted by squidbunny

The stupidity of the OP's question/request for the GMs isn't really the issue; the support staff's response time IS.

Edit: simulpost hi-five.

---

The stupid questions ARE the reason forvlong response times....