Standard 1.0 / Legacy -> phisical CE purchase

time for another bump. would love to see a response to this...

I just gave my box code to my significant other and she bought me the upgrade. Win-win.

not giving up on this...

still hoping for a way to gain content without paying a second time.

After getting the official link to get help for people who had registered their code on the wrong service account me and my girlfriend simply decided to "accidentaly" do just that and then fill in the form. Within a day we both now have our CE status and items, no hassle. Not exactly a proper sollution for our actual problem but at least a way for us to get what we paid for.

Quote:

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Agent Daniel A: If you played FFXIV version 1.0, you cannot use a registration code attached to a Windows version FINAL FANTASY XIV: A Realm Reborn Collector's Edition package. Instead, you simply need to purchase the Collector's Edition digital upgrade.

More details can be found in the following URL:
http://forum.square-enix.com/ffxiv/t...hase-Questions

For more on the digital upgrade, click the following URL:
http://support.na.square-enix.com/fa...68085&ret=main

If you have already purchased a Collector's Edition package, please note that we do not accept any returns. If this is the case, we advise you to create a new service account.
You: So all the people who bought the CE that had a 1.0 account are out of luck?
Agent Daniel A: As stated, those with an existing 1.0 account can acquire the digital upgrade. I do apologize for the confusion.
You: Kind of disappointing to find out about that after having purchased the game. Maybe a warning should be added to digital stores.
You: Oh well, thanks for responding at least.

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Sucks for us.

Quote:

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Originally Posted by Quaan

After getting the official link to get help for people who had registered their code on the wrong service account me and my girlfriend simply decided to "accidentaly" do just that and then fill in the form. Within a day we both now have our CE status and items, no hassle. Not exactly a proper sollution for our actual problem but at least a way for us to get what we paid for.

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wait... so people who registered their code wrong get a free fix if they fill in a page to identify their account.

BUT people who purchased both the original 1.0 Final Fantasy 14 and the CE box of ARR can't upgrade cause old account upgrade was not planned...
Those 1.0 owners are being told "too bad buddy, you got spend that extra 20$"

BUT those who have 1.0 account and just fill in the fix page asking for it are still being given the upgrade???

Really???

What kind of monkeys are running this show?

Quote:

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Originally Posted by Vadis

wait... so people who registered their code wrong get a free fix if they fill in a page to identify their account.

BUT people who purchased both the original 1.0 Final Fantasy 14 and the CE box of ARR can't upgrade cause old account upgrade was not planned...
Those 1.0 owners are being told "too bad buddy, you got spend that extra 20$"

BUT those who have 1.0 account and just fill in the fix page asking for it are still being given the upgrade???

Really???

What kind of monkeys are running this show?

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it's a group of monkeys called Square Enix, =/

Also, since the big server fixes for 1017, all tickets requesting account support got closed on the premise that most of them are now fixed.

I got a message from support informing me to resend my information if the issue is still valid.


So check your mail to see if you need to resend your tickets folks.

i will say one good thing though. i really do enjoy this censor-less forums. just wish they would be more active on fixing this issue though