ALL relic quest progress lost...

Completed all the steps, including farming Titan HM for three days in DF to finally get a kill. Went and turned quest into Gerolt, next quest after turn in was me going back to U'Ghammaro mines to find a new stardust rod. Everything was lost. No new items in my bags, the Sanguine Scepter with two materia gone...EVERYTHING gone. Submitted three tickets via in-game help, no response..called SE and was told that I had to submit through the game.

Name: Theo Ashe
Class: Black Mage
Server: Siren, NA
Guild: Ruinous

Quote:

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Originally Posted by Aesthphron

Hello there, folks. I'm sorry to hear about the dropped progress, I know I'd be furious if that happened to me. This is an issue that has occurred and been reported quite a few times, and we're currently discussing how best to handle getting everyone resolved with the dev team. Please be patient with us while we work out the best solution, and once we've settled, I'll do whatever I can to make sure everyone who has been a victim of the issue is properly addressed. Until then, I'm going to go ahead and leave this thread open so that anyone who is affected by the same issue can put their information in, to make it easier for us to locate at a later time. Thanks again!

Note: If you have not done so, please leave your character name and world here, as well as the job that lost the progress and the approximate time frame in which the loss occurred.

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Character: Elen Kire
World: Brynhildr
Job that lost the progress: Dragoon (Relic Reborn quest progressed up to Titan HM)
Time: around 2 PM PST/PDT, March 25, 2014

Happened to me also tonight. I downed all three with my warrior and it acted as if I didn't. Signed up for these forums to see if there was anything. I reported a bug in game also like 5 minutes after it happened. :( Was so excited to get it before it went down to update.

Character: Mur Mur
World Marlboro
Job Warrior
Time 12:40 AM CST March 26th

Not receiving the items for my relic after downing HM primals. 5th job that I am doing it for and 3 in the past month so know I am doing it right. The pieces don't appear in my key items after win. Did all three tonight and they weren't there. I am not sure if they were there at one time because I didn't think to check since I downed all three in 2 hours or so and just used to it working without issue.

Character Name: Kaya Yuuna
World: Cerberus
Job of relic quest: Bard
Timeframe: 7th of April

Quest disappeared after fighting Chimera.

I also just recently lost all my progress for this quest after i fought titan hm. my character name is ambrosius vallin, Ultros, dragoon, and around 5 30pm on may 2nd