phisical CE purchase

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08-31-2013, 09:52 AM
Trem

Yep, after 72 hours to get a support request confirmation, I find out my ticket was blanket-closed. Sending in a new one, and contacting a local TV station that has a consumer watchdog segment. My sister is dating one of the producers.
08-31-2013, 10:42 AM
Ignitius

Quote:

Originally Posted by Vadis

Please let us enter the registration code in the digital upgrade service to gain the Ingame items that come with our purchase.

As it is, you never informed us on your product page the issues we could face in relation to existing accounts. Only on your forums pre-release.

Since those forums have been deleted/purged since, there was no way of knowing this for some people.

Please consider offering the customers who purchased CE PC and are standard account holders a way to redeem the content they purchased without having to spend another 20$

Thank you.

(This is for people who cannot purchase the PS3 CE edition to link it with their old account.)

*note 29/08/2013*

If you sent a support ticket to Square-Enix before the 27th, please take note that they had to clear all open tickets over 48 hours old, so you might have to send your ticket again.

*********************
FOR THOSE WHO PURCHASED ARR CE AND HAVE A EARLY ACCESS ACCOUNT - you will not have CE items and it should list you as standard and with one day left:

Lord Derp's Fix is for you!

Really? The ticket I have from the 25th is still marked open... I wonder if they actually closed it or not?
08-31-2013, 02:43 PM
Awesome_penguin

ugh we lost out first page spot, gotta knock it back up there! also i never did get through customer support >=l
08-31-2013, 03:48 PM
Vadis

Quote:

Originally Posted by Ignitius

Really? The ticket I have from the 25th is still marked open... I wonder if they actually closed it or not?

it sounds like the customers who placed the tickets will not be informed of their cancellation from the message they posted.

So I would say it probably has been, you should probably send it again if the issue is still valid.
08-31-2013, 05:45 PM
GanonD

BUMP come on SE... we are here waiting a reply.
08-31-2013, 07:18 PM
Awesome_penguin

waiting for days o_o
08-31-2013, 09:07 PM
Akibaws

My ticket was closed because it was inactive for 48 hours, gonna open another one. ._.
08-31-2013, 09:12 PM
Akibaws

Quote:

Originally Posted by Akibaws

My ticket was closed because it was inactive for 48 hours, gonna open another one. ._.

Re-submitted my ticket and posted a link to this thread.
08-31-2013, 09:31 PM
TEKTHRASH

PRE ORDER CODE DOESN'T WORK... :/

Hi i need help i'm pretty outraged because i've been going threw this whole time trying to get my pre order mog hat and cait sith. Square Enix sent me a code to download the game with the items i pre order to my email, but the code does not work i tried it in the store and the account management- redeem codes. Square Enix can you please send me a new code so i can enjoy my game.
08-31-2013, 11:39 PM
divinehope

Quote:

Originally Posted by TEKTHRASH

Hi i need help i'm pretty outraged because i've been going threw this whole time trying to get my pre order mog hat and cait sith. Square Enix sent me a code to download the game with the items i pre order to my email, but the code does not work i tried it in the store and the account management- redeem codes. Square Enix can you please send me a new code so i can enjoy my game.

Nope, they took your money and are laughing all the way to bank.

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