hacked account

Where is the number that people are calling to get help? Under FF14 I didn't see any contact options other than submitting a ticket.

In case this was missed lol


Keep in mind not everyone has been hacked. There is a disappearing item/gil bug that has been accepted as of right now.

The English is bad, but you should be able to get the gist of it.

http://forum.square-enix.com/ffxiv/t...ppear-roles%29

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Originally Posted by Kaleido

Where is the number that people are calling to get help? Under FF14 I didn't see any contact options other than submitting a ticket.

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310 846 0345 make sure you're literal dialing at 9:00 pst to get through. Also make sure you already have a ticket in for suspended/banned account. I also chose to talk to someone about my square enix account, not actually final fantasy XIV. So option 1 on the phone.

Seriously considering closing my ticket and just playing after waiting 4 days and we not helping me at all idk if its worth it for only about 500k. I just want to play...

On a positive note, it looks like they have undeleted my character...

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Originally Posted by joshuar

On a positive note, it looks like they have undeleted my character...

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Wow you actually got it back so maybe I should call then? Is what you did different from the rollback forms?

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Originally Posted by cooler989

Wow you actually got it back so maybe I should call then? Is what you did different from the rollback forms?

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Well I haven't gotten it back, but it now at least shows up on my mog station page. It was completely gone as if it had been deleted along with the spam bot that the hackers had created. Now my main character is at least back, but my account is still suspended.

anyone ever get any luck getting Gil back yet? this seems a bit rediculous to wait this long for help

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Originally Posted by cooler989

Wait what I been waiting 4 days already after submitting my ticket including a copy of my license proving who I am.. Are you telling me I'm gonna have to still call them?

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In my case I submitted a ticket after having been hacked. I didn't care that much about the money I lost since the rollback would itself takes 7-10 days and I could make the money back myself in that time however I did contact them just in case whoever stole my gil would also have used my account for promoting their website and thus I figured I would have to make a ticket so that I wouldn't get banned further down the line.

I got a reply yesterday late in the night that I would have to call or contact them through the chat and everything just feels so damn cumbersome

It seems people are being either hacked / Gil/item lost bug is going around a lot. I just spoke to a rep in the customer place. They said I might not even
get my account back. It is under investigation and I won't get any compensation even if it takes up to a few weeks.

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Originally Posted by Fuumanchew

Another way is that hackers will hack forums of various game sites and try the usernames and passwords they retrieve from them and then use those in selected MMO's in hopes they weren't smart and didn't use a different username/password for the game. A lot of people don't use various usernames and passwords, so it is very easy to get into some peoples accounts. They used this strategy in Diablo III, but I'm sure they use it for everything else too because it was very successful.

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This. I bet this is the single most common way to loose your acocunt. I got my email breached once and they got hold of my Blizzard account and this was due to me using the same username and password everywhere. Lesson learned after that.

And I don't like people saying "hacked", that would imply someone singled you out and brute forced your account, that doesn't happen.

I find it shameful that people have to hack other's accounts. The sheer ignorance of those astounds me. What could you possibly get out of taking control of another person's account? Sending gil to their main? I fail to see why this has suddenly become such a big thing. How can gamers take away the pride and joy of another player's toon?

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Originally Posted by LilithThanheim

I find it shameful that people have to hack other's accounts. The sheer ignorance of those astounds me. What could you possibly get out of taking control of another person's account? Sending gil to their main? I fail to see why this has suddenly become such a big thing. How can gamers take away the pride and joy of another player's toon?

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TThhee bbeesstt pparrtt is wwheen youu sseeee ssoommeeonne sspaammmiinngg wwiithh a haacckkeedd aaccccouunntt ccllaiimmiinngg ""110000%% hhanndmmaaddee""

5 days I can't take it anymore I closed my ticket and I'm just gonna move on all I want to do is play

Wow, this is terrible.

Sorry guys.

Help spread the word to use a token. If you're hacked you're pretty much screwed >.>

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Originally Posted by cooler989

5 days I can't take it anymore I closed my ticket and I'm just gonna move on all I want to do is play

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Here's to hoping they can fix you up.

http://forum.square-enix.com/ffxiv/t...ppear-roles%29

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Originally Posted by Akaasha

This. I bet this is the single most common way to loose your acocunt. I got my email breached once and they got hold of my Blizzard account and this was due to me using the same username and password everywhere. Lesson learned after that.

And I don't like people saying "hacked", that would imply someone singled you out and brute forced your account, that doesn't happen.

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I had the same thing happen to my blizzard account, but there are more ways to hack someone. Brute force is just one method, in this case they hacked a server, got the login info, then logged into multiple games with that info.

In this case, I doubt people would realize, they use the same UN/PW on multiple sites and other sites could have gotten hacked without them knowing or caring.

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Originally Posted by LilithThanheim

I find it shameful that people have to hack other's accounts. The sheer ignorance of those astounds me. What could you possibly get out of taking control of another person's account? Sending gil to their main? I fail to see why this has suddenly become such a big thing. How can gamers take away the pride and joy of another player's toon?

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The reason this is happening is because those hi-jacking the accounts could care less about anything other than advertising their gil selling site. I can assure you there is a fair number of folks visiting those advertised sites and attempting to buy gil, only to get their accounts hi-jacked for the same purpose, and never receiving anything other than grief for their efforts.

I'm on 'the list' for investigation into my account since I got banned overnight Monday for 'spamming'.

I can't imagine anyone would be able to look at my history and be like "Yes, he totally pre-orderd the CE, played a good amount, got each crafting class up to 25+, and played a lot with another person just to make a character on a server he hadn't been playing on and spam /sh with RMT offers. Yep."

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Originally Posted by Lethallin

I'm on 'the list' for investigation into my account since I got banned overnight Monday for 'spamming'.

I can't imagine anyone would be able to look at my history and be like "Yes, he totally pre-orderd the CE, played a good amount, got each crafting class up to 25+, and played a lot with another person just to make a character on a server he hadn't been playing on and spam /sh with RMT offers. Yep."

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I'm right there with ya. Made a free company - bought CE - made a "healer" to sell gold. Best idea ever!

I was hacked on Thursday night. As of right now it looks like I won't have a proper resolution for a week. SE's customer service for this game is a nightmare to try and navigate. I've made numerous tickets only to get the same generic response on them by email. Finally got through to tech support on phone after an hour on hold. Told that the account was banned and the issue is being escalated. Could take 1-2 weeks. If I'm losing 7-14 days of my free trial time, I hope that they compensate me for it.

I truly hope you all get your account problems resolved quickly and for the better. I had my account forcefully hacked in Diablo III (yes, the reps on the phone confirmed that it was) so I know the feeling when it happens. :C

My personal experience dealing with SE on the phone was good, start a chat before they open up phone lines (12pm est) or call right on the dot, longer you wait longer the queue, they are very nice to you if you in turn are nice and they will fix most of your issues. I had to have token removed from account because I deleted token app and was locked out they just deleted the need for it, so yes it is very hard to get through the longer you wait to call.

Hope this helps anyone :)

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Originally Posted by atopax

I was hacked on Thursday night. As of right now it looks like I won't have a proper resolution for a week. SE's customer service for this game is a nightmare to try and navigate. I've made numerous tickets only to get the same generic response on them by email. Finally got through to tech support on phone after an hour on hold. Told that the account was banned and the issue is being escalated. Could take 1-2 weeks. If I'm losing 7-14 days of my free trial time, I hope that they compensate me for it.

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Sorry to hear you are in the same boat as us. I spoke to someone online. He advised I may not even get my account back and If I did I would not likely get any sort of compensation.

When I asked why he just responded with I have no information on that...

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

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Originally Posted by Joekwon

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

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Atleast all you lost was Gil. Im still locked out of my account and have been since Wednesday. I would gladly trade the 100k I had today for my account on Tuesday.

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

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Originally Posted by Crazymaze

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

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That's exactly what happened to my husband. Except he hadn't been on in almost 4 days. Then he played for about 3 hours at night when we got home. Went to bed, woke up the next morning to a hacked account. I've never seen so many complaints about hacked accounts in an MMO before. It can't just be a coincidence.

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Originally Posted by cooler989

Does anyone know how long it really gonna take for the rollback? Its 4 days now and we hasn't even looked at my ticket. I'm losing hope I feel like they are not gonna do it.

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It's okay my account got hacked and I called support on Thurs evening and I still don't even have a ticket linked. Guy said it would be about 7 days for them too look at my account to fix it or ban it, idk.

I'll buy their little security token if I ever get my account back. Dunno if it'll be necessary since I changed my password to something really secure that I use nowhere else, but whatever.

After all that server trouble at launch and then this happening, I just want to play the game dudes.

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Originally Posted by cooler989

5 days I can't take it anymore I closed my ticket and I'm just gonna move on all I want to do is play

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How did you cancel your ticket? I just had my account compromised this morning. I was able to change the pw and delete the new toon the seller made. I lost all my gil and shards. I submitted a roll back ticket, but at this point after hearing about how long it is going to take I just want to close the ticket and go back to playing. So, how do you close a ticket, because I cannot seem to find out how you do it?

This is too scary. I changed my password again out of paranoia. I wonder if that will matter..

You don't have to buy the Token. You can download the app for android or Iphone.

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Originally Posted by Lethallin

I'll buy their little security token if I ever get my account back. Dunno if it'll be necessary since I changed my password to something really secure that I use nowhere else, but whatever.

After all that server trouble at launch and then this happening, I just want to play the game dudes.

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lol I just got a email saying I have to wait 48hr (2days) til I can get respond. just amazing......

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Originally Posted by Katixia

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

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i got banned from the forums because i had "SE has the worst customer support imaginable" in my signature they suspended me from the game and forums for 2 weeks because its "posting seeking to damage or disparge Square Enix,the forum,Final Fantasy XI or others"

SE couldnt take the true negative criticism so i filed an FTC complaint about my ban even had the vague email they sent me and fowarded that over aswell as screengrabs of the posts,email and their twitter replies that was very anti american and prejudicial so hopefully they get fined by the federal trade commision and learn from their insensitivity and intolerance

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Originally Posted by animapain

How are so many people getting hacked all of the sudden.

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Because the people who are getting hacked do not want to pay 9.99 for a security token which would prevent any accounts from being hacked in the first place. Or have the token and don't want to use it until its too late.

They are all saying "i do not need the token my account will never get hacked and then they get hacked" and now they lose who know how much stuff from their characters and bank or retainers.

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Originally Posted by Katixia

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

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Here is the reason behind People getting hacked its called a "Keylogger" it comes from going to sites you should not be going to or downloading files from p2p or 3rd party companies.

Why would you choose to not use the security token on your accnt rather than go through this it costs an extra 10.00 or its free if you bought the ce edition of the game and even when its free i see people choose to not use it so unless you have a super power firewall you are more likely to get hacked. when you could have prevented it in teh first place.. and lets get something straight antivirus is not a firewall even if it says it has a firewall with the software its the bare minimum of one and your service provider provided firewall is just as crappy as teh one with antivirus this is why its so easy for these accounts to get hacked.

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Originally Posted by cooler989

I started this thread and I'm on ps3 lol

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Isnt your ff14 account registered to your psn id
If so how did they get your psn id

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Originally Posted by Jayplex

I highly doubt that a security breach has happened with SE because if there was I am pretty sure they would catch it and have to make a big announcement about us changing passwords and such.

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They did put out a message on the launcher some days ago...they blamed it on other security breaches for other online services...im sure it was them covering there asses though.