I'm done!

as stupid of a post many of you may think it is, to square enix they better not think this is nothing. I don't know if any of you are real business people, but less customers=less money. simple as that.

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Originally Posted by Dieadre

How come people who say these things never actually leave? And if they are so done why spend times on the forums of a game they don't play? If i was done I'd find a new game AND a new forum to post on, makes more sense I think.

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Why, because I am interested in this subject and mmos in general. I follow mmos and the business of mmos. Square Enix is a major player and FFXIV has caught the interest of so many players. For me the interest in mmos is bigger then one game. I am also a paying customer who is a legacy and collector's edition player I am interested in seeing what will happen to FFXIV. Will I actually leave? you bet. Is it possible I could stay? Unlikely but SE could do something amazing and offer me some compensation for the mess this launch is. Make any sense to you now?

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Originally Posted by Joeyd

as stupid of a post many of you may think it is, to square enix they better not think this is nothing. I don't know if any of you are real business people, but less customers=less money. simple as that.

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This is why I started this post, it was not just because I am pissed. I think my feeling represent 1000's of on the fence customers. You are right about less money. From what I have read SE really needs FFXIV to be a big hit, especially with an early year report of 134 million in losses.

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Originally Posted by FinalMagic

not just thousands players my friend. They sold out 1.2 million copies of game a week before it launched and still insisted expecting 300,000 players (25%) to log in during launch. They have been robbing 75% customer of at least an amount of 30 million dollars with worry free. Game industry has no obligation or law enforcement so no one will be in trouble for what in another other industry will be called public fraud.

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Not sure I would use the word "fraud" but I agree with the point you are making. Many just do not get it or see it this way.

I find the op's rage acceptible. It has been an ongoing issue since early access, especially for NA/EU worlds. Thats 11 days now. Some people said in general discussion to give it a week - just yesterday. Guess they cant count. They really should have had more worlds from the start. They say they didn't plan on there being this many people, but they had This precaution prior to early access, so I think they are full of it with that "we didn't expect this" claim. They expected this and didn't have the proper amount of worlds to support all they were expecting.

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Originally Posted by Jorvus

I really don't get the hostility. All these people must enjoy the game because if the didn't they wouldn't waste their time having temper tantrums on the forums right ?

Its unfortunate that SE dropped the ball on launch but they are working on it and compensating people appropriately. So why the hate ?

Because you can't play a video game for a couple days ? Really ? This is absurd

If it really works you up this much then you should never play a new mmo at launch. Wait 3 months and then come back ...or not.... Who cares

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I never used the word hate when I started this thread. I even said I was not angry. I was trying to voice a potential huge loss in revenues for SE on how they messed up the launch. Don't forget some of us bought into the marketing of pre-order and early access that SE sold us. They already have our money and have not delivered on their promises to their customers. You would be angry if any other product did this to you like your cell phone. Why should the game industry not be held to the same standards as other business. It is because of players like you who simply take it. Your right it is a video game but that does not matter it could be a widget. How exactly is SE compensating customers who bought into early access marketing? Early access was not a gift it was a marketing tool for SE to get our money before launch.

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Originally Posted by Reika

I find the op's rage acceptible. It has been an ongoing issue since early access, especially for NA/EU worlds. Thats 11 days now. Some people said in general discussion to give it a week - just yesterday. Guess they cant count. They really should have had more worlds from the start. They say they didn't plan on there being this many people, but they had This precaution prior to early access, so I think they are full of it with that "we didn't expect this" claim. They expected this and didn't have the proper amount of worlds to support all they were expecting.

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Nice link I hope SE actually reads it.

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Originally Posted by Ecconova

It is hard to believe they will ever get them ironed out. How long do we have to wait. I have been in dozens of mmos launches since 1996 with Meridian 59 and this is the worst. Good game but all these issues have tainted the game for thousands of patient players. With Wildstar and Elder Scrolls not far off SE had this moment to get it together and they dropped the ball.

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And yet you have forgotten about the many troubles your beloved WoW endured in its early days *shrug* Maintenance days meant that you couldn't play the entire day, and often couldn't play the next day either cause of problems. Wow had a very wonky crappy launch, and a lot of features weren't in the game either (like the battleground they came almost a year later). Yet it turned out okay for that game no?

People stop shouting, I'm not defending SE here, frankly i find it very annoying that i haven't been able to play since Sunday. Especially cause i got booted from the server when i finally found a group for a dungeon. But shouting and crying isn't gonna fix it. They already stated a fix on Wednesday (or rather Tuesday as it was Wednesday for Japan but i believe that later on Tuesday for Europe and early for America). We will see how they improve the game and its issues in the upcoming month, perhaps two months.

Edit: Not saying SE didn't drop the ball here. They could have started fixing earlier, and knowing from last time during (a few years ago) SE tends not to listen to the player base during beta's but rather when the problems hit a high point. But start up issues are nothing new to MMORPG's and the shouting of quitting while you most likely won't doesn't get my sympathy. Especially not when adding the line "blizzard is gonna get my money again". Why is there need to even add that there.

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Originally Posted by Tsobail_InKari

Add an AFK Timer and most of the issues will be gone. Also Add a login queue of at least 1000 players possible and every single issue will be removed. I dislike the 1017 error, but if Every time I logged in I got a login queue I at least have an Idea of how long it will take.

I can alt-tab and do other things while waiting for it to finish (obviously having sound on while out of window so you will hear it log you in).

To indicate that you are going to leave before they attempt to implement a singular fix is short sighted. Honestly IMO going the new server route is short sighted and takes to long to implement. They didn't have new servers sitting around, and had to place an emergency order with whoever they use (Dell, HP, IBM... or what ever company). And those take time, Also most likely each server is not a single server, but a cluster of multiple for load balancing and the like. I remember reading in the future patch notes that there will be updates done to the server as well, but SE hasn't indicated what those are going to be for. (tried to look for the note but can't find it now like a goober)

Ultimately, To leave at this point is to soon. At least wait for the "fix" to see if it works, I just hope they open up character makes on Exodus soon so my wife can make a character on my server and I can finally start leveling my main class.

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I'll chime in a little here.

Login queue: from what I've seen and can assume from the workings of the game so far, the login queue (handling you logging in, making a toon, and pulling a server list) is completely separate from the server. All server related functions (from requesting to log in, all the way to playing) are handled on another cluster. So all the login server really does is query the game server and receives this 1017 error. It cannot generate a queue because the login server has no idea when an opening occurs or even what capacity the server is running at. Shoddy coding to say the least, but this seems to be the way they coded their servers to work together.

New servers: not as hard as you'd think to implement. Most likely they have backup images of all types of game servers (login, servers, dungeon). This allows them to quickly repair a damaged or corrupted server, and in this case allows them to quickly take a server out of the box, image it, and force it into a cluster. They're also likely using virtual clustering and virtual servers, which allows them to take say 5 servers and virtually shard that cluster into 20 servers, or whatever numbers you'd like to use. That makes the baseline imaging of a new machine even easier given that the existing cluster can shift the virtual machines around as needed (or manually) to balance the load.

The "fix" here is simply that to add new hardware, usually you cannot have users online because a lot of these programs go crazy when hardware starts changing up (like plugging a new IDE drive into your computer while it is running in windows). So they schedule more than enough time to implement the changes start to finish (which is more guess work than actual science) and then go for it. The reason they chose Wednesday was to give themselves some prep time and to not disrupt the game during a US holiday. They understand a lot of people are put off by the fact that they cannot log in, but many more are enjoying their experience, and they don't want to close the doors on a big holiday. Imagine the backlash of that... like Battle.net's error 37 but over a 3-4 day weekend. It'd be the end of the world, at least on the internet.

Anyways, one more day. Good luck sweating it out! I hear exercise is a heck of a drug, try it or religion to ease your withdraw symptoms.

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Originally Posted by Ecconova

It is hard to believe they will ever get them ironed out. How long do we have to wait. I have been in dozens of mmos launches since 1996 with Meridian 59 and this is the worst. Good game but all these issues have tainted the game for thousands of patient players. With Wildstar and Elder Scrolls not far off SE had this moment to get it together and they dropped the ball.

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10 more hours is how long you ahve to wait. this is far from the worst so the servers are full.... thats the only issue that is here the servers are full thast a good thing means alot of poeple love the game. WoW servers were constantly crashing and infinity loot bug for the first month of the game. Aion servers where crashing for the first 2 weeks and 5 to 6 hour queues, Rift servers crashing and big 3 hour queues. So SE put a artifical cap on the servers to prevent them from crashing..... at least the servers are stable and when you get to log the sever doesnt crash. I rather Some people be able to play then no one able to play.

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Originally Posted by Nasheen

And yet you have forgotten about the many troubles your beloved WoW endured in its early days *shrug* Maintenance days meant that you couldn't play the entire day, and often couldn't play the next day either cause of problems. Wow had a very wonky crappy launch, and a lot of features weren't in the game either (like the battleground they came almost a year later). Yet it turned out okay for that game no?

People stop shouting, I'm not defending SE here, frankly i find it very annoying that i haven't been able to play since Sunday. Especially cause i got booted from the server when i finally found a group for a dungeon. But shouting and crying isn't gonna fix it. They already stated a fix on Wednesday (or rather Tuesday as it was Wednesday for Japan but i believe that later on Tuesday for Europe and early for America). We will see how they improve the game and its issues in the upcoming month, perhaps two months.

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I am not shouting or crying. Read the entire thread and you will see why this interests me and should interest SE as well. Threads like this do serve a purpose they let SE know customers are unhappy and SE is in danger of losing them. That is the only way to voice customer dissatisfaction. I used the title "I'm done" knowing I would get flamed by some but I had hoped it would get people to take a look and voice their opinions on the launch. What always surprises me is how some people just take it and feel it is ok since this is an mmo. Time to hold mmo developers to a higher standard. If they are not ready, do not launch until they are. In 2012 MMO revenues topped 12 billion dollars! Did you know that? This is not an industry of a bunch of indie developers anymore it is huge business! It is time customers expect the industry to preform like they make 12 billion dollars a year since they do.

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Originally Posted by Ayrie

I'll chime in a little here.

New servers: not as hard as you'd think to implement. Most likely they have backup images of all types of game servers (login, servers, dungeon). This allows them to quickly repair a damaged or corrupted server, and in this case allows them to quickly take a server out of the box, image it, and force it into a cluster. They're also likely using virtual clustering and virtual servers, which allows them to take say 5 servers and virtually shard that cluster into 20 servers, or whatever numbers you'd like to use. That makes the baseline imaging of a new machine even easier given that the existing cluster can shift the virtual machines around as needed (or manually) to balance the load.

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You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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Originally Posted by Nasheen

You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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You make a good point however denying access for a potential problem later is not a solution either. Seems to me when you get a message saying, the world is full come back later, the developers allowed more players on a server then it can handle. If SE adds more servers how will that help unless people move to another server, the servers will be still full. Seems to me they sold more tickets then the concert hall has seats. Is SE increasing the server load or just adding more servers? This is unclear to me. Having a server that is maxed then having a queue to filter them all in if they log at the same time is one thing but SE says there are to many comeback later. How is this acceptable?

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Originally Posted by Ecconova

I am not shouting or crying. Read the entire thread and you will see why this interests me and should interest SE as well. Threads like this do serve a purpose they let SE know customers are unhappy and SE is in danger of losing them. That is the only way to voice customer dissatisfaction. I used the title "I'm done" knowing I would get flamed by some but I had hoped it would get people to take a look and voice their opinions on the launch. What always surprises me is how some people just take it and feel it is ok since this is an mmo. Time to hold mmo developers to a higher standard. If they are not ready, do not launch until they are. In 2012 MMO revenues topped 12 billion dollars! Did you know that? This is not an industry of a bunch of indie developers anymore it is huge business! It is time customers expect the industry to preform like they make 12 billion dollars a year since they do.

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All fine and dandy but the last few days there been countless of these topics. If you wanted to open a normal discussion maybe you shouldn't go all about how you gonna quit and leave for another game. And not commenting about SE will never be able to fix it. It is understandable you are frustrated, so am i. Its understandable that you had enough with it. But do you really believe SE is gonna read all these topics? When they all say the same and where it mostly ends in people shouting they gonna quit. They will laugh at most of those people, knowing these people are bluffing anyway.

You also need to realize you can't prepare for just about everything with the launch of a MMO. Yes some companies managed to launch well because they took certain measures that pissed people off in another way. Like locking down the pre orders and abilities to make accounts for a while so only early buyers could play. But you (and me, and others) are guilty of letting the MMORPG developers get away with what they are doing now. You still pre order your game, still want to play from the start while you know more often then not it doesn't go very well. You can blame SE for it all but its a bigger problem. Just like the whole game industry atm is a big joke with many games coming out broken and hardly get repairs cause they can sell another version of CoD the year after anyway for full price.

What can you do?

- Don't pre order
- Don't play the first month (saves you a lot of frustration and if we all would do it they might wanna make sure the game runs smoothly during launch)

I just keep in mind that the first weeks are always bumpy. Sometimes they surprise me with a smooth launch (Rift) but if its crappy it just sucks but not something i didn't expect. In a month when the game is probably in a much better state i don't even think back of these days anymore and enjoy it every time i play it. WoW had a terrible start up as well yet i played till shortly after Cata. Maybe FF14 will have the same effect, a rough start but with the months getting better and better and adding tons of free stuff in patches making the game even more great to play and then in 8 years we laugh about the wonky start "remember how terrible it was during launch?".

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Originally Posted by Nasheen

You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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your post and Ayries you replied to state just the problem the whole team had...
IF they started with to many, what if it wasn't as sucsessful at grabbing attention, what if people were just figureing it would fail agian. and not try it, then they would of spent to much money, but instead with their way lower than expected guess, now they are having angry customers, the anger is easy to understand, we all want to play, and we all handle the frustration how ever we do. Some blow up while others are more patient.

we all just either
A) don't play and wait
B) Don't play and quit

They say they are working on it, hopefully it fixes most the problems, least to make it playable, if a few dcs happen i'd be ok, so long as can get back in lol.
it is still the first few weeks of the game, I think once they get the issues fixed, all will be forgiven lol. least by me and maybe others.

me, I'll just wait it out. The beta had me addicted. and I've told all my friends that are interested in the game,that i'll just let them know when its safe to try the game, till then, save their free days.

Starting with too many worlds would have been way better than starting with too few. Some people, generally whiteknights, think SE thinks of everything. But they don't, clearly. Human just like everyone else.

Cheering someone that has been disappointed and is leaving is incredibly immature. If you will recall, it killed 1.0, and this game has to maintain a certain level of success or it will collapse, and could take SE with it. Then you won't have your own little fun.

What's wrong with you? When someone expresses an issue they have- it isn't an invitation to argue why they are wrong. Their experiences are their own and valid.

Stop being childish. This is a customer with a valid issue. I am sad that a FF fan had such a bad experience with such a loved franchise.

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Originally Posted by Ecconova

You make a good point however denying access for a potential problem later is not a solution either. Seems to me when you get a message saying, the world is full come back later, the developers allowed more players on a server then it can handle. If SE adds more servers how will that help unless people move to another server, the servers will be still full. Seems to me they sold more tickets then the concert hall has seats. Is SE increasing the server load or just adding more servers? This is unclear to me. Having a server that is maxed then having a queue to filter them all in if they log at the same time is one thing but SE says there are to many comeback later. How is this acceptable?

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True, but the problem is more that they don't have a AFK kicker. That would help a ton already. And they can open new servers sure, but i can understand when SE is careful with that seeing how it can lead to empty server later on. We just have to wait and see what this fix is gonna do for us all. Hopefully it solves the unable to connect problems. I believe we do get 7 free days as compensation.