Message from Yoshi-P inadequate.

I dont fully agree with the OP about Yoshi-P apology is inadequate. I will however say they made a critical design flaw that an apology will not fix. That is to tie the DF to everything that is instanced. Its a poor design because as we see if the DF goes down a lot of the game's content is down.

Here is what can be done to fix it.

I should be able to zone into the instance without being prompted to use the DF.
Solo instances that are for the story quest should not be filtered in to the DF
I should be able to enter any instanced content (PVP, GuildHest, Primal battle) without being forced to queue with the DF.

The DF is a tool for group matching and as we can see it can be overloaded and cause massive issues. Its too much a single break point that should be removed. If the DF is down people should be able to do content the old fashion way. Step into the instance.

login restrictions are not a fix. Its like your car is broken so we take away your keys

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Originally Posted by Eijii

It's not their fault, they didn't do it on purpose so just sit tight till everything is fixed.

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Are You Serious With This Comment?!?! Haha.Then Who's Fault Is It? The People For Buying A $60 Game And Wanting To Play It. Some Ppl Are Just Ridiculous. I Served You Poop For Dinner, You Ate It, Got Sick But I Didn't Know It Would Happen So It's Not My Fault!!!!

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Originally Posted by xopher

He does nothing to explain why the NA/EU data center in particular is having these issues while the JP data center has been solid since the beginning of early access.

They have six more servers than NA/EU with a lower player population.

Why not spin up more NA/EU servers to relieve some of the load? When it comes to cost of development and distribution, hardware is relatively cheap.

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You do know that he didn't even have to post an apology right? They did nothing wrong, too many people tried to play at the same time and the servers couldn't handle it. Kind of a good thing in a way. It means a lot of people want to play.

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Originally Posted by kanjitai

You do know that he didn't even have to post an apology right? They did nothing wrong, too many people tried to play at the same time and the servers couldn't handle it. Kind of a good thing in a way. It means a lot of people want to play.

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Even if their setup was technically sound, which they admitted that it isn't, failing to account for congestion and being unable to provide the service that was promised is still doing it wrong. Customers both have the right and the reason to be pissed.

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Originally Posted by killerzebra12

login restrictions are not a fix. Its like your car is broken so we take away your keys

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More like weld the doors on the car shut. 'O_o'

They are not going to fix it by launch. They will launch with all the load problems they are having and more. At launch the load will double. The servers will crash. The duty finder will crash. Etc.

The only people trying to play now are preorder people. When they launch a ton more people will be trying to play.

Problems include Legacy worlds have too many people signed on. Way over capacity. How do you split a world? The only way is to set up another set of servers and allow people to transfer.... or forget Legacy World restrictions and just allow everyone on crowded servers to log into another server. This requires data transfer, but they could do this.

It is expensive and causes data transfer problems. Hoping the server problems will go away? These problems will not go away. They simply did not plan properly.

They at least told us why they did the login restrictions... you guys did read the posts? its to verify the optimization worked and they plan on lifting it after they gather data as they don't want launch to be unsuccessful. pre release is essentially a giant network stability test.

as for the reason why they have issues... the optimization could span anywhere from server setup to network setup, i am a fan of the latter as Most MMO's have this issues. and its impossible to predict. when you do not have the full scope of who and from where its pretty hard to even fathom what could mitigate it. and were talking IT, just spending thousands or possibly millions to add additional possibly ineffective or unneeded servers would be an extremely poor decision. Datacenters are not cheap.

[abbreviated due to character limit]

I appreciate the efforts and work the team has put through the launch weekend to ensure we will be able to play.

I was able to play enough to get 15 CONJ and 23 GLAD all while experiencing new content. I did so without zerg rushing the login server and mashing through it. I'm a hardcore gamer, and yes I did wake up a 4AM play from 5AM Saturday (EST) til Midnight Sunday without a hitch. Took breaks when they did maintenance, and it's not a huge deal to me.

I understand the complexities and do not hate the efforts, and I hope my fellow community players will too. Be more mature about it. They ensured it by giving it another chance with ARR and I am not disappointed.

They are trying, and doing their jobs to the best of their abilities. Keep at it, team, and I hope you read this, through all the negativity and void of complaints that seems to be coming and bashing the team. Here's one to keep you going.


Take care,
Gray Spy

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Originally Posted by Yahyel

Free access was a perk and there was not time period given, given something for free then complain when you don't get it!!!! Come on, its fixed and if you don't want to play don't but Yoshi has done an awesome job remaking a failure of a game into a great game in 2 years. If you dont want to play don't but don't go asking for apologies.

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It is NOT free. Everyone on now preordered the game. Most got CE. $90 is not free.

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Originally Posted by Wolfie

More competent employees probably, and (again without fully knowing, but guessing) spreading the whole team globally. I get the distinct feeling that whoever is doing work in the Toronto datacenter is only getting instructions from the dudes in Japan, and doesn't actually know what's wrong or how to fix it.

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That's my though as well Wolfie, I wouldn't be surprised if its something really stupid inside a router or switch somewhere where it is not hitting the fallback or primary IP number, causes the bottleneck, causes the crashes. I wouldn't be shocked if they have 2 people only working on this, checking each router or switch config file line by line to make sure it all routes right. Then they would have the software guys checking there stuff, problem is they have not been entirely descriptive. It also could be something as simple as opps we miscounted bring up 5 more instance servers boom problem fixed.

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Originally Posted by xopher

I see what you're saying but if they do have databases that buckle under that kind of load, more servers would at least be a temporary fix to allow players to enjoy the game while they work on a permanent fix.

Also I work in IT so any technical explanations would not go over my head. I'd like to at least receive that and we could reword it in layman's terms for those who don't understand it.

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Actually I created a new character on a Japanese server and have been playing it without any problems. So anyone that wants to play just needs to Go Japanese!

To those of you that keep raging that the JP servers are fine and that some they're ignoring the NA/EU servers and giving us inferior service:

Have you played on the JP servers? They practically ghost towns a huge portion of the time. I pop over to a mule on a JP server when I can't get to my main and there's no where near the number of people. Their servers are fine because they don't have the numbers that we do. SE tries to help things by giving us more servers to distribute the population, and everyone bitches they can't get on the server they want and flames SE for that too. Something has to give folks!

Yes, the errors suck. Yes, full servers suck. No, I'm not mindlessly defending them. (I think a real queue would solve a lot of the problems.) Just saying, its not a matter of the JP have it better than us. They have the same servers, they're just not filling theirs like we are.

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Originally Posted by SkyeWindbinder

"SQUAREENIX, I DEMAND AN APOLOGY FOR YOUR APOLOGY!"

lol

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this made me laugh a lot XD

btw:

yall should just turn JP

http://youtu.be/BvMgnH7sGI0

they did