"DDOS" for MONTHS on end with no resolution UNACCEPTABLE

FFXIV is the only online service I use where it's a coin-flip as to whether I'll be able to stay connected for a whole hour. We've had to abandon several raid nights over the past month because too many of us are just constantly disconnecting.

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Originally Posted by Havenchild

Wasn't this already verified on reddit that it was an issue with NTT, Hop nodes that Spectrum (least one ISP) was using? Not something that SE can directly fix anyway.

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It was, but the vast majority of consumers are tech illiterate when it comes to stuff like DDoS so its easier for them to tunnel-focus SE with their hatred because its what they're directly interacting with than to do cursory research and learn how to use commands like tracert to see the truth of the situation.

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

Working in IT myself, I don't envy SE's IT team atm. They're probably internally screaming they can't do anything to stop this, and throwing NTT under the bus in a public statement would likely violate some business contract they have so all they can do is post yet another 'network difficulties caused by DDoS' notification on the lodestone.

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Originally Posted by Daeriion_Aeradiir

It was, but the vast majority of consumers are tech illiterate when it comes to stuff like DDoS so its easier for them to tunnel-focus SE with their hatred because its what they're directly interacting with than to do cursory research and learn how to use commands like tracert to see the truth of the situation.

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

Working in IT myself, I don't envy SE's IT team atm. They're probably internally screaming they can't do anything to stop this, and throwing NTT under the bus in a public statement would likely violate some business contract they have so all they can do is post yet another 'network difficulties caused by DDoS' notification on the lodestone.

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oh no the poor little square enix company, i hope they're okay with their multiple billions that they dont even invest in FFXIV at all but instead on NFT's and terrible flop projects like Forspoken etc.

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Originally Posted by PassinLay

oh no the poor little square enix company, i hope they're okay with their multiple billions that they dont even invest in FFXIV at all but instead on NFT's and terrible flop projects like Forspoken etc.

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Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

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Originally Posted by Eyrilona

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

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I'd agree with you if this was the first or second time NTT has caused issues but we've been dealing with NTT nodes for years, it's just come to a bit of a head with the DDOSing. I work for another game company and if any service provider we were contracted with was causing us as much issue as NTT causes, we'd have dropped them ages ago.

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Originally Posted by Daeriion_Aeradiir

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

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Originally Posted by Eyrilona

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

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That's so sad, I wish there was a competitor to NTT so not every MMO had to rely on them. I mean, I'm sure WoW is getting hit with all these DDOS attacks too, right?

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Originally Posted by lolnotacat

I'd agree with you if this was the first or second time NTT has caused issues but we've been dealing with NTT nodes for years, it's just come to a bit of a head with the DDOSing. I work for another game company and if any service provider we were contracted with was causing us as much issue as NTT causes, we'd have dropped them ages ago.

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Originally Posted by caffe_macchiato

That's so sad, I wish there was a competitor to NTT so not every MMO had to rely on them. I mean, I'm sure WoW is getting hit with all these DDOS attacks too, right?

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I agree with you on that point, but with how contracts work -- especially in how the Japanese deal with them -- I am going to say this becomes SE's problem only on the timescale on which it is realistic they could have looked for a different party to take over the NTT contract. A few months of network issues on one node feels like a very long time to us as consumers, and I understand the anger, but in terms of obligatory contract periods and new negotiations, if an alternative provider can even be found at all, you can get almost nothing done in a few months. If this goes on a full year though, then yes I will say it has become an SE problem.

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Originally Posted by Eyrilona

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

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They literally swapped to NTT because it was cheaper. NA FF14 wasn't on NTT in HW.

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Originally Posted by AnimalsALot

They literally swapped to NTT because it was cheaper. NA FF14 wasn't on NTT in HW.

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Yes, so both they and you already know how much work and time is involved with making such a provider switch.

Things that could help:
Showing that we players know what is up and urging SE to put every pressure they can on NTT to get the problem fixed a.s.a.p.

Things that will not help:
Foaming at the mouth, getting openly hostile and posting about how SE just sucks. That just drives them into PR face-saving mode against the player base instead of acting on behalf of it.

Unless you prefer relationships between the dev team and the players to be defined through hostility, a fine tradition that has destroyed game after game.

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Originally Posted by Eyrilona

Yes, so both they and you already know how much work and time is involved with making such a provider switch.

Things that could help:
Showing that we players know what is up and urging SE to put every pressure they can on NTT to get the problem fixed a.s.a.p.

Things that will not help:
Foaming at the mouth, getting openly hostile and posting about how SE just sucks. That just drives them into PR face-saving mode against the player base instead of acting on behalf of it.

Unless you prefer relationships between the dev team and the players to be defined through hostility, a fine tradition that has destroyed game after game.

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yeah surely being "nice" works very well, just like the borked models for certain races, the ruined areas thanks to the graphical "update", boring jobs especially healers, vieras and hrothgars hats (it's been 5 years !) , restricted travel for absolutely no reason as we are already back to pre-DT population levels, amongst a lot of other things.

Surely being nice has worked very well for the community, we are getting absolutely nothing at all because this community is already too nice, they never hold the devs accountable for anything.

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Originally Posted by Eyrilona

Foaming at the mouth, getting openly hostile and posting about how SE just sucks. That just drives them into PR face-saving mode against the player base instead of acting on behalf of it.

Unless you prefer relationships between the dev team and the players to be defined through hostility, a fine tradition that has destroyed game after game.

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I don't actually care if FF14 is destroyed lmao. It'll actually probably be a net benefit to FF14 players since it frees them from their MMO addictions to play actual quality games.

The nice part about the free market is that bad games eventually die off and get killed. You act as if "game after game" being "destroyed" is a bad thing.

It's good that Concord, Forspoken, Marvel Avengers, the live service TLOU, and so many more are getting destroyed. It's almost as if you shouldn't be making bad games!

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Originally Posted by PassinLay

yeah surely being "nice" works very well, just like the borked models for certain races, the ruined areas thanks to the graphical "update", boring jobs especially healers, vieras and hrothgars hats (it's been 5 years !) , restricted travel for absolutely no reason as we are already back to pre-DT population levels, amongst a lot of other things.

Surely being nice has worked very well for the community, we are getting absolutely nothing at all because this community is already too nice, they never hold the devs accountable for anything.

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Heh, you can check my other posts to see if I am an apologist for the game or not (I am not, I am complaining about a LOT of things), but like I said, we need to find ways to get SE to move for us, not further withdraw from us. Why do we need that? Because end of the day, they are the ones that produce the game. They don't have a game without us, we don't have a game without them. We are stuck with each other, we can't just rage and build more and more anger. That path goes just one place, and it is the game shutting down. As the proverb goes, "You catch more flies with honey than you do with vinegar."

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Originally Posted by Eyrilona

We are stuck with each other

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MMO addiction exhibit #239085

No one is stuck with Square Enix. There are millions of games out there. Now if you want to play an MMO I feel sorry for you because the entire MMO genre is a dumpster fire.

But most gamers aren't one-genre andies.

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Originally Posted by AnimalsALot

I don't actually care if FF14 is destroyed lmao. It'll actually probably be a net benefit to FF14 players since it frees them from their MMO addictions to play actual quality games.

The nice part about the free market is that bad games eventually die off and get killed. You act as if "game after game" being "destroyed" is a bad thing.

It's good that Concord, Forspoken, Marvel Avengers, the live service TLOU, and so many more are getting destroyed. It's almost as if you shouldn't be making bad games!

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I appreciate you being honest about it explicitly here, though it was unnecessary. Your posting history was already making it quite clear that you are here as an agitator, so I am not surprised if your main reason for being on this forum is to incite people to destroy their own game.

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Originally Posted by AnimalsALot

MMO addiction exhibit #239085

No one is stuck with Square Enix. There are millions of games out there. Now if you want to play an MMO I feel sorry for you because the entire MMO genre is a dumpster fire.

But most gamers aren't one-genre andies.

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AnimalsALot, if you are on this forum, you are paying a subscription fee. To a company you hate, for a game you hate, in a genre you hate, with a community you look down on. I am not so sure if I am the one who has a problem.

What is more sad, someone is upvoting every post you make almost immediately, including where you see it as positive if this game were to die, which means either there are TWO people paying real life money to be somewhere they hate, or you are liking your own posts from a second account...

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Originally Posted by Eyrilona

I agree with you on that point, but with how contracts work -- especially in how the Japanese deal with them -- I am going to say this becomes SE's problem only on the timescale on which it is realistic they could have looked for a different party to take over the NTT contract. A few months of network issues on one node feels like a very long time to us as consumers, and I understand the anger, but in terms of obligatory contract periods and new negotiations, if an alternative provider can even be found at all, you can get almost nothing done in a few months. If this goes on a full year though, then yes I will say it has become an SE problem.

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Right, contracts and changing infrastructure can take a while (and cost quite a bit), but like I said, this has been ongoing for years. I will admit it's been stepped up quite a bit recently with all the DDOSing, but NTT being horrible is nothing new.

Infact, the reason I started posting on the forums May of 2023 despite having started in Heavensward is because I was experiencing like a 60% packet drop rate due to NTT nodes. But doing a bit of internet archaeology, those issues with nodes dropping traffic has been an ongoing issue for different segments of players for much longer.

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Originally Posted by lolnotacat

Right, contracts and changing infrastructure can take a while (and cost quite a bit), but like I said, this has been ongoing for years. I will admit it's been stepped up quite a bit recently with all the DDOSing, but NTT being horrible is nothing new.

Infact, the reason I started posting on the forums May of 2023 despite having started in Heavensward is because I was experiencing like a 60% packet drop rate due to NTT nodes. But doing a bit of internet archaeology, those issues with nodes dropping traffic has been an ongoing issue for different segments of players for much longer.

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It does seem worse than it has ever been. I cannot imagine this has escaped the notice of Square Enix nor The Nippon Telegraph and Telephone Corporation.

Each DDOS is bad PR for the companies and the game. They aren't going to ignore the issue and hope it goes away.

The thing is, we are never going to know what's being done behind the scenes to combat these attacks, nor the reason for them in the first place.

People upset over Dawn Trail? Business related espionage? Just some people getting their kicks? Who knows?

The best thing we can do, as players, is politely report each DDOS, even if there are pre-existing reports. It's useless to be rude to Square Enix because they are the real victim of the attacks on the NTT nodes.

We're collateral damage.

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Originally Posted by AnimalsALot

They literally swapped to NTT because it was cheaper. NA FF14 wasn't on NTT in HW.

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They were located in the Montreal office of eidos in Canada.

So no, they didn't swap because it was cheaper. They couldn't do any upgrades without overloading the power and cooling of the small data closet they were located in.

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Originally Posted by lolnotacat

Right, contracts and changing infrastructure can take a while (and cost quite a bit), but like I said, this has been ongoing for years. I will admit it's been stepped up quite a bit recently with all the DDOSing, but NTT being horrible is nothing new.

Infact, the reason I started posting on the forums May of 2023 despite having started in Heavensward is because I was experiencing like a 60% packet drop rate due to NTT nodes. But doing a bit of internet archaeology, those issues with nodes dropping traffic has been an ongoing issue for different segments of players for much longer.

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Before that is was a level3 node that shat the bed between the US and Canada at 6pm west every day. It's been mostly fine with ntt, with some issues here and there. This more recent problem has exacerbated the issue.

So is it DDOS attacks again today when they going to end that's causing lag spikes and disconnects.

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Originally Posted by AlienDiplomat

Every night for the past ~2 weeks at around 10pm PST and every other day before that going back months, the servers have become unplayably laggy and repeatedly kick players off. We have been told all this time it is "DDOS attacks" to blame and that SE is "looking into a solution. Why have they not found one yet? How long can we accept "looking for a solution" on a paid subscription game before refunds are warranted for failure to provide service?

We at least need some sort of update more frequently. Let us know what you are doing to combat this. I also play WOW and ESO and no other online game seems to have this problem. Only SE.

Please do better. Let us know via community outreach that you are at least working on a solution!

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It is very hard to do anything about DDoS attacks.

I keep seeing people debate if it's the actual FFXIV servers getting DDOS'd or this NTT node people keep mentioning. How do we determine what is causing it? Because I remember I time I had to use a VPN to get around the problem node and there was ZERO world from SE in the Lodestone about it. But now we're getting a Lodestone post almost every day about DDOS attacks.

Cancelled both my subs today after being a constant subscriber for years. The game has declined beyond the point I can justify paying them for it. The quality of the Dawntrail expansion story and content was a big drop, but not being able to even play for weeks to months because of constant network failures while white knights fervently defend their inability to address the issue or find a remedy through investment in new server infrastructure took it over the edge.

Based on feedback from support tickets and the lack of a critical focus on this issue over the past 2+ months I have no confidence SE intends to invest any money in making this better. So long as they have people who make excuses why it is acceptable to collect monthly fees for a service they do not invest what is necessary to maintain, there is no incentive in the boardroom to spend one cent on actually solving this problem.

If people buy hamburgers at full price whether or not you include a patty, and rabidly defend patty-lacking burgers, why would you bother to spend money on beef?

This is no longer a product I can justify supporting financially. Hopefully that will change as more people arrive at the same conclusion.

Side note: End-stage western capitalist value extraction is NOT a model that eastern markets should aspire to.

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Originally Posted by AlienDiplomat

Cancelled both my subs today after being a constant subscriber for years. The game has declined beyond the point I can justify paying them for it. The quality of the Dawntrail expansion story and content was a big drop, but not being able to even play for weeks to months because of constant network failures while white knights fervently defend their inability to address the issue or find a remedy through investment in new server infrastructure took it over the edge.

Based on feedback from support tickets and the lack of a critical focus on this issue over the past 2+ months I have no confidence SE intends to invest any money in making this better. So long as they have people who make excuses why it is acceptable to collect monthly fees for a service they do not invest what is necessary to maintain, there is no incentive in the boardroom to spend one cent on actually solving this problem.

If people buy hamburgers at full price whether or not you include a patty, and rabidly defend patty-lacking burgers, why would you bother to spend money on beef?

This is no longer a product I can justify supporting financially. Hopefully that will change as more people arrive at the same conclusion.

Side note: End-stage western capitalist value extraction is NOT a model that eastern markets should aspire to.

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Exactly what I said a few days ago tbh, this game's community will be the downfall of FFXIV, not SE. Bunch of "yes men" is what this community is.

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Originally Posted by PassinLay

oh no the poor little square enix company, i hope they're okay with their multiple billions that they dont even invest in FFXIV at all but instead on NFT's and terrible flop projects like Forspoken etc.

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Kiddo, go touch grass. What part of the explanation about SE having no ability to force NTT to fix their crappy stuff did you not understand? It's not anything SE can directly fix; you have obviously NEVER worked a job where your success depends on an outside vendor, and you are SOL until they get their crap together so you can do your job.

Here's two articles of interest on the topic.

https://www.pcgamesn.com/final-fantasy-xiv/ddos-attacks

https://gamerant.com/final-fantasy-1...eptember-2024/

And a live website showing the scale of the cyberattacks.

https://horizon.netscout.com/?mapPos...41~-27.62~1.00

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Originally Posted by Saviin

Kiddo, go touch grass. What part of the explanation about SE having no ability to force NTT to fix their crappy stuff did you not understand? It's not anything SE can directly fix; you have obviously NEVER worked a job where your success depends on an outside vendor, and you are SOL until they get their crap together so you can do your job.

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https://i.redd.it/iho9k1qespub1.jpg

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Originally Posted by PassinLay

https://i.redd.it/iho9k1qespub1.jpg

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When your only response to the truth is posting a meme, you've lost the argument.

The DDoS is probably not even real, their servers are probably too old and are dying but they are too cheap to buy new servers so they use DDoS as an excuse.

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Originally Posted by Saviin

Kiddo, go touch grass. What part of the explanation about SE having no ability to force NTT to fix their crappy stuff did you not understand?

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Maybe the fact that you site zero sources for your "special knowledge," resort to ad hominem attacks, and defend a multi-billion dollar company based on nothing but a misguided sense of loyalty?

EDIT: I will say this. If SE board is waiting to spend money on server infrastructure until the cost in lost subs is greater than the investment, they are in for a rude awakening. The loss to reputation and customer confidence is not something you can just turn back on like a light switch if/when you EVER decide to pony up the cash. This is something that, once damaged, equates to significant long-term losses and diminishing returns.

Maybe should work on offline option or start letting ones have private servers. If this keeps going on think I will cancel my last family sub for FFXIV and take my money to online game that doesn't get DDOS attacks every other day.

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Originally Posted by hynaku

Maybe should work on offline option or start letting ones have private servers. If this keeps going on think I will cancel my last family sub for FFXIV and take my money to online game that doesn't get DDOS attacks every other day.

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Offline version of a MMO... you do realisze that a MMO client is only one part of the game right?
Private servers : you mean thoses scam were the "admins" ask for donation to keep the server running on highly bugged version with not even half of the content, then suddently close the servers and disapear with the money?

Thoses two option are just no.... Playing a MMo like a solo game or with only 10 person on an entire server.... It's just.... Well, you know.

My gf and I play a game every night to see if the first thing we see on social media is something about DDoS. This is way beyond the border of ridiculousbess... We're unsubbed rn tho

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Originally Posted by CuteBucket

I keep seeing people debate if it's the actual FFXIV servers getting DDOS'd or this NTT node people keep mentioning. How do we determine what is causing it? Because I remember I time I had to use a VPN to get around the problem node and there was ZERO world from SE in the Lodestone about it. But now we're getting a Lodestone post almost every day about DDOS attacks.

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I’m curious about that too… back when the first big lag spikes started happening ages ago and they were having us do tracerts, the San Jose and Sacramento nodes at NTT were showing up as the point where it was all going bad. I freely admit I have no tech knowledge, but this feels different. Back then I had near constant lag and stuttering. I couldn’t walk more than 3 steps without a noticeable pause. My minions and mount animations would stutter. When things got really bad, things would freeze up, then all the animations would go off at once in fast forward mode.

Tonight’s Strayborough… Went fine til the hallway just after the balloons. I don’t “feel” the lag, I’m walking around just fine. No one else appears frozen. The pokeball is over my head off and on, and I’m still able to move through the dungeon with the rest of the party, but I can’t use any of my buttons. The noise plays for the beginning of the spell but doesn’t do anything. There’s no freeze and fast forward, it’s like I only got the last split second visual of any attack showing up with no time to dodge it, or it’s registering my movement too late and I’m being teleported to another spot on the floor. I could finally use skills when we got to the dolls, but then the lag came in. Rest of the night was just “normal” lag, with the occasional pokeball for me or other party members, while getting hit with things I should’ve been well clear of. Other nights, I’ll know it’s starting up when I’m hitting buttons and the animations are actually playing normally but damage isn’t registering to the enemy and the spells are still there like I hadn’t used them.

I don’t know if this is DDOS or bad NTT nodes or a combination of both… but it’s just about every day now!

So...

I'm not an engineer. Everywhere I've ever looked it up, it says that there's no real solution to DDoS. Any LCK fans here? Remember what Riot Korea had to do with the T1 situation?
With that knowledge, I'm not sure if there's anything SE can do, and I say that in earnest. If there's any engineer that can explain it in further detail, I'd legit would love to know.

Either that, or the conspiracy is true and their servers are self-imploding I guess?

Nobody would be surprised if the servers are self-destructing. It's not like any of the money this game generates is put back into the game, and Dawntrail has MORE than proven that to be the case more than any prior expansions.

Butttttt We are the end consumers, and if they cannot provide a stable service that we are subscribed to monthly, they should not be charging full price for said service.

I couldn't give a rats ass how they "deal" with the problem. Servers imploding? DDOS attacks? Yoshi P spilled coffee in the server room? I don't care. We're all paying monthly and we're recieving inferior service, and there has been zero transparency on Square Enixes part. It shows just how little they care for NA players. SE doesn't need knights in shining armor crusading in its name to protect its honor. SE can literally just communicate with its paying customers instead and threads like this wouldn't even need to exist. But instead anytime we want information we have to bring out pitchforks and torches, and even worse, journalists, to get even get a response from the higher ups.

After wading through this entire thread I have to wonder, just what do people expect Square-Enix to actually do about the DDOS attacks? As far as I know, there's no real way to stop them beyond getting hardware and an ISP that can handle a higher load. And even that doesn't really work, since the attacker can just increase the volume of requests used in the attack.

Does FFXIV suffer from an excessive number of DDOS attacks compared to other MMOs? Why yes, it does. But this isn't because the other companies found some way to prevent DDOS attacks from affecting them. It's because they just aren't being targeted by DDOS attacks as often as FFXIV is. Blizzard-Activision gets hit with DDOS attacks on occasion, which shut down the ability to even log into their games. But it doesn't happen anywhere near as frequently, because something about the FFXIV player base seems to encourage people who preform such attacks.

I don't know, maybe the problem is that players of those other MMOs get jellous of Final Fantasy XIV's success and try to bring the game down? Maybe it's disgruntled players taking their frustrations out on the servers? Maybe it's 4Chan users thinking it's funny? I don't know, and none of the rest of the player base likely does either.

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Originally Posted by Titania40

After wading through this entire thread I have to wonder, just what do people expect Square-Enix to actually do about the DDOS attacks? As far as I know, there's no real way to stop them beyond getting hardware and an ISP that can handle a higher load. And even that doesn't really work, since the attacker can just increase the volume of requests used in the attack.

Does FFXIV suffer from an excessive number of DDOS attacks compared to other MMOs? Why yes, it does. But this isn't because the other companies found some way to prevent DDOS attacks from affecting them. It's because they just aren't being targeted by DDOS attacks as often as FFXIV is. Blizzard-Activision gets hit with DDOS attacks on occasion, which shut down the ability to even log into their games. But it doesn't happen anywhere near as frequently, because something about the FFXIV player base seems to encourage people who preform such attacks.

I don't know, maybe the problem is that players of those other MMOs get jellous of Final Fantasy XIV's success and try to bring the game down? Maybe it's disgruntled players taking their frustrations out on the servers? Maybe it's 4Chan users thinking it's funny? I don't know, and none of the rest of the player base likely does either.

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If there was no defense against DDOS *whatsoever* literally every single game service would be taken down and unavailable 24/7. Xbox Live, PSN, Steam, you name it, it would be trashed and taken offline if it were *that* easy.

WoW has been DDOSed, but the difference is, that it was NOT ongoing for months on end. Even while they were embroiled in controversies and the community was absolutely LIVID with them, WoW servers were not being taken down every single night, at the same time, for hours on end, every single day, for months. While everyone seems to be claiming that Square Enix "Can't do anything", or that they are "Defenseless" against such attacks, why is it that every other MMO has been able to handle these problems and minimize their disruptions? I'm no engineer, but SE doesn't deserve the benefit of the doubt when this has been ongoing for a prolonged period of time and there has been minimal communication about what is being done to resolve this issue, if a resolution is even possible in the first place... Which you know they could literally make a post about on the lodestone informing us about what is going on, like any other company would in their position.

I guarantee you nobody is jealous of FFXIV, especially after Dawntrails mixed reception. I'm sure the competition is actually delighted with the turn of events, no DDOS is required when SE launches an expansion that doesn't meet expectations and drives a portion of the community away and into other games.

From my research, while there are "defenses" against a DDOS attack, they are preformed by the ISP and not a company like SE. Even then, those defenses don't stop said attacks, merely try to mitigate some of the effects. The main defense is how you respond during and after the attack. And if your company isn't even the target of the DDOS, but merely an incidental victim due to your ISP being the actual target? Then there is literally nothing you can do beyond contacting the ISP.

So again, with that in mind... Just what do people expect Square Enix to actually do to stop all DDOS attacks on them and their ISPs?

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Originally Posted by Titania40

From my research, while there are "defenses" against a DDOS attack, they are preformed by the ISP and not a company like SE. Even then, those defenses don't stop said attacks, merely try to mitigate some of the effects. The main defense is how you respond during and after the attack. And if your company isn't even the target of the DDOS, but merely an incidental victim due to your ISP being the actual target? Then there is literally nothing you can do beyond contacting the ISP.

So again, with that in mind... Just what do people expect Square Enix to actually do to stop all DDOS attacks on them and their ISPs?

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1. Communicate with their paying customers, whom they are taking $15 a month from, and are providing an inferior, unstable service to, and either tell them "We can't fix it" or give them a timeline as to when a fix may be implemented.
2. If they *can't* do anything about it, Why not just say that? Make a lodestone post. Instead they choose to say nothing, beyond that they are "implementing countermeasures" which only makes them look worse with each passing day when nothing changes.
3. Compensate, or partially compensate everyone who has been affected by the downtimes, and unstable service.

I mean this is just BASIC customer service.

Is it my fault as a paying customer that they can't find a solution to a problem that is affecting their business? No.
Is it my fault as a paying customer that their ISP is being DDOS attacked? No.

Compensation should be owed due to the length of time these disruptions have been going on. I don't care if its because Square is the "Victim" of a DDOS attack, I don't care if its because their servers are imploding, I don't care if the sky is falling and the world is ending, they have an obligation to provide a service to their paying subscribers, and if they fail to provide that, then compensation should be owed, especially given the length of time this has been going on for.

I don't know if this can somehow help anybody to get a clearer picture what the root cause could be, but: I have been having no problems at all on Light/EU data center so it seems like NA is affected locally?

The odd thing is, when there was that big DDoS attack before Dawntrail, EU servers were affected and we had very unstable or unplayable games too.
So it seems like this time something is different?