Launcher Connection Error

Same issue, also in the Netherlands.
Also tried reinstalling and now having serious issues even getting through the downloads without the launcher telling me that server isn't responding...

Issues started last night :/

Based on all I have read here I have contacted my ISP in the Netherlands (KPN) and they are contacting there technical department with the information about the packet loss through tata.ams03.atlas.cogentco.com (this one seems to be residing in an Amsterdam data center)

Proxy Detection Test for 130.117.15.242 / Cogent Communications - Amsterdam, Noord-Holland, NL

I also raised a ticket with Cogent support desk and called their support phone number in France and they acknowleged that they are looking into this issue of tata.ams03.atlas.cogentco.com already (so they are aware, dunno if the problem resides with them though).

First: Do not reinstall the game, this problem is not related to your PC or your installation.

• Mogstation (http://sqex.to/Msp) has same problem (login fails but also succeeds randomly)
• Main problems seems to connecting issues with HTTPS page for the oAuth login page (the login on the launcher works with an HTTPS page), but looks like all pages of square have problems
• It works for me 1 out of 5 times I try to login using the FFXIV launcher (I do get into the game if I try long enough)
• This forum also has problems with retrieve pages, as I also was not able to login on the forums first attempt
• I am from Netherlands, Rotterdam, Ziggo cable
• I know of one other person having the same issue from Finland
• Almost sure its a routing problem as going over the phone instead of fixed connection solves the problem (you get routed differently to the server). If this is true, there is a good chance that it is not on square-enix end but somewhere with the connections of hops between you and the server.
• People are reporting that login using a VPN or phone connection first works better. You can login first using phone/VPN. Once you see the 'play' button, switch to your normal internet and press play on the launcher.

Tried a little bit experiment: connecting my PS4 to my cell phone (Telekom) allowed me to login successfully. Switching to my Cable internet afterwards worked fine. There is something seriously wrong with some internet traffic (dns, https) with some providers and and SEs servers.

Still got loading issues with launcher, forums and lodestone. Tried every trick in the book, like resetting IE, flushing DNS, releasing and renewing IP, swapped from WiFi to cable to make sure it wasn't that, etc etc. Even ran WinMTR to secure.square-enix.com (as it was suggested in an earlier post) with no packet losses at all.

VPN is the only thing that works currently, as does the use VPN to login, then switch to own network before character select screen.

And I do not have any issues with any other website, service, launcher and whatnot. Only SE sites and services are having this issue at the moment.

I could get in after a while ( Germany ) did restart the Launcher many times , until i got the log in screen running ... took me maybe 2 hours , Hope SE will do something soon

Quote:

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Originally Posted by BaduBob

Based on all I have read here I have contacted my ISP in the Netherlands (KPN) and they are contacting there technical department with the information about the packet loss through tata.ams03.atlas.cogentco.com (this one seems to be residing in an Amsterdam data center)

Proxy Detection Test for 130.117.15.242 / Cogent Communications - Amsterdam, Noord-Holland, NL

I also raised a ticket with Cogent support desk and called their support phone number in France and they acknowledged that they are looking into this issue of tata.ams03.atlas.cogentco.com already (so they are aware, dunno if the problem resides with them though).

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I've also tried to contact the KPN (ISP) support yesterday afternoon and explained the situation. They told me that according to their Technical Department the issue was "out of their hands" and said that they couldn't do anything. Hopefully your call will have more success then mine. (^_^ )-b

Quote:

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Originally Posted by Aldora

I've also tried to contact the KPN (ISP) support yesterday afternoon and explained the situation. They told me that according to their Technical Department the issue was "out of their hands" and said that they couldn't do anything. Hopefully your call will have more success then mine. (^_^ )-b

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I tried with them as ISP has a bit more power to figure these things out, problem still resists so I hope to get some answers from Cogent as my ticket is still open there.

For the moment I used the nice option by attaching my phone with USB to my PC and used the tethering/mobile hotspot thingy to bypass the authentication issue (launcher issue) as that is the only problem, reaching the authentication server which resides in Japan.

Did forget to check what route was taken from my mobile phone connection :(

Dunno why T-Mobile hotspot connection is working though, cannot care atm as I am playing ;-)

This happened to me as well, it has been almost two days, after I used VPN, I could log in without problems.

Happening to me too in Finland. Currently the forums and Mog Station are somewhat working unlike earlier, so I don't have to use VPN to navigate the forums for now. However, the launcher's connection errors still persist. I haven't used VPN to access the game, but I imagine it would temporarily fix the problem as others have said.

Same for me. Since yesterday problems to get on the lodestone, mogstation and even the log in screen on the launcher.

I got help from SE help desk that worked for me (I already suspected it was DNS problem):

If you are playing on PC please follow these steps:

1.) Use the Google DNS:

- Go to the Control Panel
- Click Network and Internet > Network and Sharing Center > Change adapter settings
- Rightclick on the connection you are using and select Properties
- Under the Networking tab you will see a long list of available options
- Scroll down and doubleclick on Internet Protocol Version 4 (TCP/IPv4)
- Select 'Use the following DNS server addresses'

- Preferred DNS server > 8 . 8 . 8 . 8
- Alternate DNS server > 8 . 8 . 4 . 4

- Click OK

2.) Renew your IP address and DNS:

- Please press windows key + r
- Type cmd.exe then hit return
- Type ipconfig /release then hit return
- Type ipconfig /flushdns then hit return
- Type ipconfig /renew then hit return

3.) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.

4.) Restart your network equipment:

- Plug off your router from the power outlet on the wall
- Wait 2 minutes
- Plug the router back in

Now try the game.

If you are playing on Playstation 4 then please follow these steps :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that’s what you are using)
- Select Custom (there’s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ‘Do Not Specify’)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ‘Do Not Use’)

- Now test the connection

Same on both PC and PS4 :/
Berlin/Germany

I assume everything is working again? Lodestone loads without and issue and I got back into the game on the first try.

Quote:

---

Originally Posted by iardacil

I got help from SE help desk that worked for me (I already suspected it was DNS problem):

If you are playing on PC please follow these steps:

1.) Use the Google DNS:

- Go to the Control Panel
- Click Network and Internet > Network and Sharing Center > Change adapter settings
- Rightclick on the connection you are using and select Properties
- Under the Networking tab you will see a long list of available options
- Scroll down and doubleclick on Internet Protocol Version 4 (TCP/IPv4)
- Select 'Use the following DNS server addresses'

- Preferred DNS server > 8 . 8 . 8 . 8
- Alternate DNS server > 8 . 8 . 4 . 4

- Click OK

2.) Renew your IP address and DNS:

- Please press windows key + r
- Type cmd.exe then hit return
- Type ipconfig /release then hit return
- Type ipconfig /flushdns then hit return
- Type ipconfig /renew then hit return

3.) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.

4.) Restart your network equipment:

- Plug off your router from the power outlet on the wall
- Wait 2 minutes
- Plug the router back in

Now try the game.

If you are playing on Playstation 4 then please follow these steps :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that’s what you are using)
- Select Custom (there’s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ‘Do Not Specify’)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ‘Do Not Use’)

- Now test the connection

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Thank you that works! But now my other games dont work anymore. Any recommendations?

Quote:

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Originally Posted by Barachim

I assume everything is working again? Lodestone loads without and issue and I got back into the game on the first try.

---

Same here, all of a sudden everything works.

Its working perfectly again in the North part of The Netherlands :) The main Hub of the EU servers is in Amsterdam so it wont be long guys before you can login again ^_^ make sure not to do anything just wait a bit
No VPN or redownloading needed

Working for me too now without any issues. I didn't try to tinker with my DNS settings or anything, so whatever it was, it either got fixed or it fixed itself. For me at least.

All should be working again since yesterday (June 2nd 2020) at around 13:00 GMT+1

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