Apology from Yoshi

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Originally Posted by Welsper59

You get to experience something before others

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Originally Posted by Khalithar

on the 20th when the gates open and everyone else starts coming in

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I keep seeing people say this, but there are no "others," there's no "everyone else."

To do anything with Stormblood you have to be caught up on hundreds of main story quests from the original game and Heavensward. The only people who are getting Stormblood at all are people who are looking to jump into that content, and thus they all pre-ordered it. All pre-orders come with "early access." There may be a small number of people who quit while close to finishing Heavensward, or who will pay an additional $50 to be ready, but again the vast majority of even that group will have pre-ordered. People simply do not go to stores on the day an expansion for an MMO comes out to buy it.

This is nothing like a new game, and even though they're calling it "early access," it's undoubtedly the largest group of people coming in today, not on the 20th.

I've been trying to log in for 6 hours now but never even seen my character in the start menu once. What I have is an empty character selection screen with an "unable to obtain data due to server congestion" message.

So I dont even know about that MSQ issues you guys are talking about...

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Originally Posted by Ultear_Milkovich

I've been trying to log in for 6 hours now but never even seen my character in the start menu once. What I have is an empty character selection screen with an "unable to obtain data due to server congestion" message.

So I dont even know about that MSQ issues you guys are talking about...

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Unless you have name change pending, you can just log in even if it shows that message instead of character.

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Originally Posted by Brill_

Which wouldn't be a problem except for everything that is locked behind the MSQ.

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Precisely what I'm wondering. Are they trying to slow MSQ progression to keep the content spread out?

Well at least I got to wander around on the new map instead of rushing through content

Also anyone also been getting an issue where Raubahn stops responding to you after a while? I noticed that after an two or three of trying to get in, he stops initiating a dialogue and you can't attempt to get in. Wonder if this is some sort of counter measure against people trying to brute force their way in. I often relog when this happens (queues are surprisingly small when I relog like this).

Well it's been almost three hours Yoshida, still waiting for our update. :p

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Originally Posted by Khalithar

Well it's been almost three hours Yoshida, still waiting for our update. :p

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When he said "we need more time to solve the issue", he meant "It'll take a while until everyone got past that point with the limited instances".

SE needs to get new team that knows what to do. Not once have seen whole party in potd all dc at once. Never before have seen 40+ players all dc together at once. Time for a new team to take over.

Honestly at this point I would rather have you take the servers down so you can fix this. Since so few people are getting past this the content AFTER this quest isn't being done either, and if I have to go without the game for a few hours so that everyone (or at least more people) can do this at the same time, I'll take that at this point.

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Originally Posted by Valkyrie_Lenneth

New expansion?

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Yes! That would be very appropriate compensation!

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Originally Posted by Zojha

When he said "we need more time to solve the issue", he meant "It'll take a while until everyone got past that point with the limited instances".

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Except he did specifically say this:

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We continue to work on measures to address this issue and will follow up once we have an update.

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So I'll wait and see if they bring up something specific. Meanwhile back to spamming raubahn.

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Originally Posted by SmaQQ

Yes! That would be very appropriate compensation!

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Except it's not.

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Originally Posted by Zojha

When he said "we need more time to solve the issue", he meant "It'll take a while until everyone got past that point with the limited instances".

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It's also like 8am in Japan right now. They people who are going to fix are just getting into gear.

No disrespect and no offense, but repeating same mistakes like in ARR.. I would feel ashamed. Last time in ARR he cried about the state of the game. Wonder what he will do this time.

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Originally Posted by xbahax92

No disrespect and no offense, but repeating same mistakes like in ARR.. I would feel ashamed. Last time in ARR he cried about the state of the game. Wonder what he will do this time.

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Maybe pull out his hair

I even less surprised by this problem occurring than I am by the presence of "I deserve compensation". This sort of thing ALWAYS happens in EVERY game. Stop pretending it's a surprise and a personal insult. The salt must flow, I guess.

lmfao

This is why I haven't even bought the expansion yet. Maybe after the dust settles. Go do something else for a while.
I can't believe I'm actually on Yoshi's side for once.

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Originally Posted by Slevin_Impudicus

I even less surprised by this problem occurring than I am by the presence of "I deserve compensation". This sort of thing ALWAYS happens in EVERY game. Stop pretending it's a surprise and a personal insult. The salt must flow, I guess.

lmfao

This is why I haven't even bought the expansion yet. Maybe after the dust settles. Go do something else for a while.
I can't believe I'm actually on Yoshi's side for once.

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AAAAAAND another one.

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Originally Posted by Kosmos992k

And? What do you expect, servers are a finite resource, if you over stress them, they fail. Why do you think they are offering such generous bonuses to move from high pop servers? Next time some smart forum goer is all proud of their pronouncement that the game is dead because of declining player numbers, I'll remember this situation, where just the early access players were sufficient to overtax the servers. Given that the servers we have now are better and bigger, it seems to me that we must have a pretty healthy population

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They should be able to dynamically add and remove servers and images to meet load. The technology to do this has been around for years and isn't that complicated. Maybe if Yoshi P was more concerned about the underlying infrastructure his game runs than what type of Blitzball game to add upgrades would go smoother.

That's not really an apology, that's an "Oops, my bad, come back later".

It's also 90% the SAME thing that was put out hours earlier, call me unconvinced.

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Originally Posted by Nezia

AAAAAAND another one.

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Seriously, why are dissatisfied customers conjuring up this crap from people? It's not like we're saying the sky is falling. We just aren't happy with the money we've spent up until now. There are some serious crusaders on these here for'ms.

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Originally Posted by Ametrine

It's also like 8am in Japan right now. They people who are going to fix are just getting into gear.

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They should have stayed there all night until it was fixed. If they wanted a 9-5 job they should have picked another industry.

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Originally Posted by Claviusnex

They should have stayed there all night until it was fixed. If they wanted a 9-5 job they should have picked another industry.

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Pretty much this.

When World of Warcaft has launch issues they are *usually* fixed in 4-6 hours. We're on hour 15, with no plan in sight other than "Come back Later, K?"

This is NOT a surprise to SE. Unless they some how lost the number of pre-orders they sold, they knew EXACTLY how many people would be logging in during EA and should have been able to draw reasonable inferences usingPAST data of how congested the MSQ instances would be.

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Originally Posted by Claviusnex

They should have stayed there all night until it was fixed. If they wanted a 9-5 job they should have picked another industry.

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It's japan. A 9am-10pm job would be a better guess

They let X number of people ONTO a server and then when it causes problems say "there's too many people". They never say that when they're taking your monthly payments, though.

I did want to add though, I appreciate Yoshida responding, I really do. It's nice to hear them acknowledge the issue but ultimately I don't blame him at all. He's not the person whose job it is to maintain server infrastructure or manage the technical side of things (presumably, I don't know his full skill set!), I'd be more interested in hearing from them.

Although there aren't many times where some major bug requires compensation, this is definitely one of them, especially when in 2014, Blizzard Entertainment compensated World of Warcraft players with a week's worth of game time for a circumstance almost exactly like this with the only difference being a DDoS attack on them, which was beyond their control but didn't have as much of an impact as the bugs that prevented players going forward with the early portion of the main questline. For those of you opposed to getting compensation for a massive bug like this one, regardless of whatever reason you come with, please know that that kind of behavior is one of the reasons promoting more issues like this arising and ruining gameplay experiences for all of us no matter how much you go on about having patience or that "this is an open beta" nonsense.

As for the fix to this though, I'd have no problem whatsoever if they knocked out a full day to fix this and any other potential issue like this that may come up. Couldn't care less if that spoils that early access time, because for some, it already is.

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Originally Posted by Felis

It's japan. A 9am-10pm job would be a better guess

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True but software engineering and IT are 24 hour a day jobs.

I am not seeking an apology, I am looking for them to fix this shit. An apology will not get me past that quest, neither will it stop those recurring players from leaving.
This can never happen ever again, they have to learn from this mistake.
I am really angry here so I am trying to censure myself, so I will say it like this... what a god damn PR mess you guys made, the trust you lost will take time to rebuild and it will hurt the game in the long term if you do not show some serious goodwill here and I am not talking about words for those are cheap.

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Originally Posted by Khalithar

I did want to add though, I appreciate Yoshida responding, I really do. It's nice to hear them acknowledge the issue but ultimately I don't blame him at all. He's not the person whose job it is to maintain server infrastructure or manage the technical side of things (presumably, I don't know his full skill set!), I'd be more interested in hearing from them.

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My question for you though is, what is there to hear from them? Bandwidth/server limitations are always the culprit here. The only answer to remedy it is to spend money on more, which from a business stance, is a pretty pointless venture. Customers not getting perfect access does not constitute a temporary and (probably) expensive fix for a problem that does not last. The explanation you'd get is almost certainly going to be what you can read in the server congestion updates. Servers are not bottomless bags of resources.

Don't get me wrong though, if they have the budget to do it, it'd be nice... but as someone that deals with annual budgets being controlled by other people that penny pinch, I can imagine it's kind of hard to change their mind on something unnecessary. I mean, we are talking about a situation where the problem is a result of funneling players through content, creating a problem that necessitated a bottleneck limit. Once that's been dealt with and people spread out more, it probably won't be an issue, hence why it's probably acknowledged as temporary (for now).

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Originally Posted by Welsper59

I don't find early-access to be anything more than just what's being said. You get to experience something before others, akin to special midnight showings of new popular movies. Damn right it's gonna be packed as hell, probably uncomfortably so, but that's part of the price you pay if you wanted it at that time. Hell, there's even the risk of it being completely ruined because there's so many people lol.

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This.

It is no different than special screenings of a new movie. It will be crowded, it will take extra time, and there's a good chance that there will be disruptions and other interruptions during the movie.

For those claiming SE is incompetent because they should have anticipated/foreseen this... you couldn't be more wrong. Of course they knew this was coming... but it's one of those things they can't do anything about. They waited to see just how many people they could have at once without crashing the server and then limited it.

It's like any special event where there's going to be a lot of people. The city can plan for police to guide traffic all they want, but there's still going to be massive slowdowns and crowding.

Anyone who expected anything different of any release, early access or not, simply hasn't experienced it.

After about 12 hours of clicking the quest- I've decided to throw in the towel. I was hoping not to log out on day 1 heh.

It's almost like most people have never experience an online game launch before. They tend to be messy, for the most part. It's not a simple thing to manage.

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Originally Posted by Welsper59

Don't get me wrong though, if they have the budget to do it, it'd be nice... but as someone that deals with annual budgets being controlled by other people that penny pinch, I can imagine it's kind of hard to change their mind on something unnecessary. I mean, we are talking about a situation where the problem is a result of funneling players through content, creating a problem that necessitated a bottleneck limit. Once that's been dealt with and people spread out more, it probably won't be an issue, hence why it's probably acknowledged as temporary (for now).

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If thats the case, then they should not block the entire expansion behind a quest that will have performance bottlenecks.

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Originally Posted by Soraki-Muppe

SNIP .

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I have to agree with you. I\\'m usually not upset over issues but this one really has left a bad taste in my mouth. I really don\\'t care about this sorry excuse of an apology. Most of the expansion is gated behind one issue and they don\\'t seem concerned about it at all. It would be different if you could move on without this quest. You can\\'t even complete the first dungeon. By the time I get to the story a I\\'m probably going to be too annoyed to enjoy. If this continues for too long I\\'m sure it will turn people away from the game.

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Originally Posted by Claviusnex

True but software engineering and IT are 24 hour a day jobs.

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But not a single person. Or he would fall down after 3 says.

The amount of people who didn't actually read his message is staggering. Here's the very first line after his "Hi I'm Yoshi-P":

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Originally Posted by Yoshi-P's Message

I would like to explain the current congestion issue regarding instanced battle content, including the Stormblood main scenario quest “Best Served with Cold Steel,” due to the Duty Finder crashes at the start of early access.

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*Emphasis mine.

Pretty sure elsewhere they had said they were going to stress test the servers and see how they did. They have their answer, they are working to fix it. Read what's actually addressed instead of blaming something wholly unrelated as I've seen in this thread. I'm disappointed too, but whining gets you nowhere.

Saying sorry is nice and all but I have a counter offer. We challenge Yoshi to a shadow game where he has to play FFXIV under these conditions.

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Originally Posted by Greedalox

After about 12 hours of clicking the quest- I've decided to throw in the towel. I was hoping not to log out on day 1 heh.

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Okay! So about 10 minutes after logging out my BF got in, so I logged back in and after 3 attempts got into the fight. Yay!

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Originally Posted by RaizeGraymalkin

It's almost like most people have never experience an online game launch before. They tend to be messy, for the most part. It's not a simple thing to manage.

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And it's because complacent people like you that game launchs will continue to be crappy forever. They CAN fix this, but they won't, cause they know that most players are complacent and will forget it 2 or 3 days after.

It's funny how companies won't give up on their rights no matter what, but players are asked to give up on theirs all the time, fair and just, huh?