Emergency maint

Quote:

---

Originally Posted by Vhoxz

They should really stop calling this early access and start calling it open beta. It was the same for heavensward unplayable until early access is over. Oh you get disconnected? here is a 3 hour queue, but here's something you'll really like. We created a bottleneck in the MSQ just for you, because we know you like that!
Reminds me of wow and their garrison quest other game exact same issue; developers not thinking/ preparing what will happen when there are a lot of players trying to get into the same instance.
It can't be that hard to temporarily increase the instance/ login server capacity when you release a big expansion for a big game!

---

HW wasn't anything like this.

HW was more tame than this. FYI~

Quote:

---

Originally Posted by Sayora

HW wasn't anything like this.

---

It was worse.
Day 1 was the server kept crashing and that's when they started the instancied area and the whole return of the limited number of instance for msq etc...
SB they just right away put limit only the handful of people that rushed at the first hour got through pretty much.

Quote:

---

Originally Posted by Zaldaria

hmm i think SE need to buy some new server's sucks when your half way though a dungeon only to be kicked and come back to a 512 world que

---

Almost all the servers, except for the Japanese ones, are new! That's what is annoying a lot of people.

oh calm down, if there was a need to take the game down the staff would have done it.

Quote:

---

Originally Posted by Hacchan

It was worse.
Day 1 was the server kept crashing and that's when they started the instancied area and the whole return of the limited number of instance for msq etc...
SB they just right away put limit only the handful of people that rushed at the first hour got through pretty much.

---

I can vouch for that, I specifically didn't plan for much SB today due to HWs launch. This is pretty much standard for MMO launches.

Yeah, this is horrendous. Fourth time now I have gotten kicked from POTD on the last floor or two before the end (XP). Waste all the time going through up until 98 or 99 and then I get kicked and can't get back in.

Wasn't the point of moving the data centers was so they could accommodate all this? Like I get it, there's a ton more traffic than usual on expansion days, but at the same time they should be prepared for this stuff. I played Legion at launch and I pretty much had zero issues. Where as here, I've been DC'd at least 10 times already within 2 hours and then get thrown into a queue of 1200.

Quote:

---

Originally Posted by Hacchan

It was worse.
Day 1 was the server kept crashing and that's when they started the instancied area and the whole return of the limited number of instance for msq etc...
SB they just right away put limit only the handful of people that rushed at the first hour got through pretty much.

---

Wait what, really? I was on Sarg then and I had only a lobby error or two when I was relogging from a fantasia. Guess I was lucky, I didn't know anyone who had anything more than that either. My bad then if that was common.

Quote:

---

Originally Posted by Sayora

Wait what, really? I was on Sarg then and I had only a lobby error or two when I was relogging from a fantasia. Guess I was lucky, I didn't know anyone who had anything more than that either. My bad then if that was common.

---

I had no issue because i pmuch blasted the first area and when the congestion fix were being thrown on the server i was already past lv53-54.
The major issue was the multiple server reboot in the early hours, then the maintenance before it was a bit more stable.

They need to either increase capacity and just lower for other instance or they need to just trow a maintenance or server reboot after 1h to flush some players out. Stupid thing but that's how lot got through in HW.

There is a profound misunderstanding of what's going on.

If they were to engage emergency maintenance, all it would accomplish is nobody would play the game. It would not speed up the timetable on the fix, because the fix is being built on a copy of the game that's not live. There likely will be an emergency maintenance once the fix is built, tested (with all hands on deck to test the fix quickly and thoroughly) and then the move the changes to the production client.

So, until the fix is built, no - best thing to do is what they've already done - throttle the instance so that it doesn't crash the servers, let some people through and other people play other components on the game while they work on the fix. There's just no way to accurately gauge how hundreds of thousands of people will do on a server, and usually not enough money available to make the fix in anticipation even if it is seen ahead of time.

I'm beginning to think some basic IT courses should become a required course in school these days. Just to understand the workflow on how the programs people use every day works.

Quote:

---

Originally Posted by Hyrist

-

---

Emergency Maintenance would still help, especially if they said it was going to take, I don't know, 5 hours, and then "finished" in 1 hour, because it would force everyone offline. The people that got on first would be able to clear the quest, causing there to be less people who need it, causing less stress on the people left.

Of course, an in-game queue would be handle all this even better, but we all know that will never happen.

Give us maintenance. At this point I don't care anymore. I'm mad and I'm staying mad.

It's fair enough that people are frustrated, but really, as several others have stated, this whole problem is simply because there is just too many people trying to access the server at once. A server cannot handle more than a certain amount of connections at any one time (this is why websites crash due to excessive traffic) - think of it like a highway, it's built to handle a certain amount of traffic but if everyone tries using that route at the same time (such as rush hour), it becomes congested and no one goes anywhere. SE (perhaps naively) thought that not everyone would try to do the main scenario at the same time and probably thought it wouldn't be an issue. Unfortunately this was not the case. And angrily attacking SE is not going to magically get you past this roadblock, it may only just get you banned.

The best fix for this? Hold off on the storyline and go do something else instead - unlock RDM and SAM, do hunts in ARR and HW areas, take a swim in Costa del Sol (this is particularly relaxing I found). :) If everyone put the brakes on trying to beat each other to 70 and the final battle of the storyline/SB 'endgame' then this would not happen.

Give it a week, things would gradually sort themselves out as the congestion thins out and the rush finishes.