It's precicely cause the playerbase doesn't care and goes on paying for way overpriced items from Cash shop, that they keep doing this. I've been in the game since launch and we used to be given cool items with additional quests and events (example the Shantotto questline which gave us a minion, the quests for the 3 dances in each of the major cities,...).
But ever since they released Cash shop there's been nothing like this anymore.
I get that SE is a business trying to make money, but honestly, the sub is expensive enough, in fact this is one of the highest subs out there atm. In addition, most people even pay extra because they hire additional retainers, which again cost extra PER MONTH as well. Rather than buying inventory space we rent it. I never heard of any game handling it that way. All I see is a company getting increasingly greedy.
I know I'm gonna get hate from you again for saying this but I feel like what they doing with Cash Shop is way over the top and players have a right to be angry about it.
