Important Information Regarding North American Data Center Relocation

Chicago seems popular for a central location for other games. Also remember SE has offices in Quebec, low dollar, and tax breaks. Which means financially it could be better for them to move inside the city if they found a facility.

I could live with a week if A) inventory is truly fixed and B) players who meet housing requirements can get one. While loading screens aren't optimal I don't find them a detriment to my game play.

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Originally Posted by Naoki_Yoshida

We expect that the players most likely to experience a significant increase in ping times will be those in Europe playing on an NA data center World. We will be working hard to minimize the anticipated increases, but there is the chance that based on their location, some players may be more severely affected by this relocation than others.[/INDENT]

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Hello, I'm currently playing from Tahiti, French Polynesia on Primal and this is kinda bugging me of.
I just pinged the Primal Data Center and got an ~210ms ping, what can this relocation can mean from us, playing from French Polynesia ?
Will I be still able to play on Primal without too much lag ?

From what I know, we are directly connected to Hawaii thanks to Honotua' cable

Most latency are caused by the routing through Level3. If they can avoid that.

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Originally Posted by Naoki_Yoshida

We expect that the players most likely to experience a significant increase in ping times will be those in Europe playing on an NA data center World. We will be working hard to minimize the anticipated increases, but there is the chance that based on their location, some players may be more severely affected by this relocation than others.

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As an EU player who stayed on Excal after the establishment of the EU data centres, I want to know how badly this affects us. While I understand you cannot disclose the new location yet, even a general location (East/West Coast for instance) would be great.

Thank you!!! Great news!

Hopefully they are in the USA. Hopefully NE US doesn't have to go through Level 3 right before hitting the FFXIV servers in Montreal anymore.

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Originally Posted by Bizzy

So if NA servers are down for a max of 48 hours, we are only getting a compensation for 1 day? Come on SE you can do better then this! If we can't play for 48 hours then you should give us 2 days compensation. There is 24 hours in a day. Learn to do your math. We all pay a subscription to this game, so I feel that we should get 2 days compensation.

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While they learn their math, you may learn to read the terms of use, wich clearly state that they arent forced to give any free subscription days for mainteance. Complaining about it is also quite silly.

I'm more than happy with this move. I'm glad to see some money going back into it. Hopefully this bodes very well for the future.

Thank you for the heads up! Can't wait for this and Stormblood :D

When my partner and I have been discussing the move the cities we kept coming back to were Chicago and Austin since they are fairly central between the two coasts. Level3 was recently acquired by Century Link which is building its own fiber network so maybe in coordination with that we will start to see an improvement through Level3? maybe. please. don't burst my bubble.

I hope the new datacenter is somewhere central rather than on one coast or the other. League of Legends is operating their servers out of Chicago, and that game is even more latency sensitive than FF14 and has to deal with a lot more throughput.

I have a bad feeling that since they aren't going to reveal anything abou tthe new servers "for security reasons", that they're just going to move it to the West Coast and screw half the continent with garbage ping times, though.

Makin NA great again.

From France (ISP: Numericable Optical Fiber, FTTLa)

My ping to current Primal Datacenter in Montréal: 109ms (+-2ms)

My Ping to Los Angeles: 172ms (+-3ms)
My Ping to San Francisco: 165 ms (+-2ms)
My Ping to Dallas: 139ms (+-3ms)
My Ping to Chicago: 126 ms (+-2ms)
My Ping to Atlanta: 119 ms (+-2ms)
My Ping to New-York: 104 ms (+-3ms)


I hope it's not beyond Dallas. A central point would make lots of sense.

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Originally Posted by Naoki_Yoshida

Servers in the new data center.

...What we can tell you is that the servers will remain on North American soil, in an area that features an advanced Internet infrastructure.

Changes to Ping Times

...However, due to the physical distance between the old and new data centers, players accessing the NA servers will most likely experience a change in their current ping times.

...We expect that the players most likely to experience a significant increase in ping times will be those in Europe playing on an NA data center World.

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This leads me to believe its going to be moved to the west coast. If it stayed in say the north east such as NJ or NY where some game servers are kept or even south of that the increase in EU ping would be negligible. If they were going to the west coast however such as southern california or vegas where MANY online games are this warning for EU would be prudent.

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Originally Posted by Scardon

This leads me to believe its going to be moved to the west coast. If it stayed in say the north east such as NJ or NY where some game servers are kept or even south of that the increase in EU ping would be negligible. If they were going to the west coast however such as southern california or vegas where MANY online games are this warning for EU would be prudent.

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Yeah, this is basically my thought on it. If it weren't going to screw over a boatload of people, they wouldn't need to be warning us that the game is going to go from playable to garbage. Hopefully they're just being over-cautious though and they're just moving it to Chicago or Dallas. A West Coast move would be complete BS.

Please please, can we have a general location? I've played on Brynhildr from the UK for over 3 years. I really don't want to have to server transfer and start over making friends D:

Being coy about where the servers are isn't going to last longer than the first person typing /tracert <new server IP> as soon as the servers come back up, SE.

At minimum, let us know what time zone the servers are going to be in.

Even a time zone would give us an idea for general latency without revealing any of that precious security information.

I am extremely anxious about a data center move. While I understand it needs to be done for the greater good of the game, server health etc... If it moves to the west coast it'll ruin the game for not just those from the EU playing on NA realms, but it'll ruin it for the majority of the east coast as well. Pleeeassse be a central location -.-;

From the pics it looks a lot like the main floor of http://www.americanis.net/colocation...o-data-center/ (which is in the old SG&E building)
Or https://www.switch.com/locations/#switch-las-vegas

Both are T4 datacenters and would meet the posted criteria.

A someone playing from New Zealand with over 200 ping, this move is great news, depending on how far south and west it ends up being.

Also i don't think it's going to affect EU players as much as you think, given the above post from France. Even if it ends up being Los Angeles, still looking at sub 200 ping which is more than playable in endgame. Sure it's not ideal but it's also not a game breaker.

They could just put one of the old servers in a barn for the NZ players or something rather than screwing over half of NA and all of Europe.

If I had to guess I think they might put them somewhere in the Central US.

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Originally Posted by alimdia

Make Primal and Aether a single data center so we share PF and DF.

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it was like that at launch.. df kept crashing because of how many people using it.

North America = Canada

Cool info from the OP, will hope to see my ping drop but also excited to hear about the area enhancements~

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Originally Posted by BigRed5392

it was like that at launch.. df kept crashing because of how many people using it.

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Was it? I didn't remember that but I do recall the moments where the DF was saying "we've got all the members, but we're now waiting for an instance to open up!" and seeing that for a good 20 minutes lol.

Right. So, migrating to a new data center is an incredible undertaking by technicians at the DC and SE as a whole. Being in North America, you need to look at availability zones. You have, East Coast, Central, Southern, and West Coast. Depending on what node the traffic will be going through from the ISP to the server can find traffic in the lanes of the network. There could also be a DR Site being created too which is usually in another availability zone. We'll have to test the ping times once the data center move is complete.

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Originally Posted by WarbossGrim

They could just put one of the old servers in a barn for the NZ players or something rather than screwing over half of NA and all of Europe.

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What would work out well for NZ Players is for the Data Center to be located in Australia. I think there's a few of them out there.

any news about spanish location [traslation] , with this new servers ,
alguna novedad sobre localizacion para espanol [latinoamerica] [espana]????

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Originally Posted by LordNica

any news about spanish location [traslation] , with this new servers ,
alguna novedad sobre localizacion para espanol [latinoamerica] [espana]????

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We do not know where they are being moved to. Currently the servers are located in Montreal Canada. Any location further south should improve the ping for Latin America. It is likely your ping will stay the same or improve. Europe, Pacific Islands, and Oceania are more likely to have a noticeable impact.

Google translate "Sin cambios ni mejoras para América Latina"

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Originally Posted by BigRed5392

it was like that at launch.. df kept crashing because of how many people using it.

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In his post he explained the problems they faced at launch, problems that still plague the game, with the new data center they are no longer restricted in physical space for new servers, on top of Chaos no longer being a factor, so I think they should try to push for a single NA data center.

Thank you so much! Now can we please do something about NA Customer support? They are the worst people to ever deal with over the phone. Worst experience i hve ever had with customer support. Very rude and hateful.

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Originally Posted by Texa

It might be a contractual obligation that they don't directly disclose it.

That said, I wonder if this will hurt or help people play on NA severs in Australia or New Zealand? I guess there's no way to know for sure until it happens but Oceania players tend to get the short end of the stick fairly often already.

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I get around 140-180 in every other game I play that has a west coast server, and 220-260 on east coast servers, but 380-400+ in this game. So it should help dramatically.

So excited to see the data center moved and upgraded! Thank you Yoshi-P and Co. for looking out for your NA players!

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Originally Posted by ExKage

I don't think you thought this suggestion through thoroughly. Unless it's an incredibly significant upgrade I don't think this would do well for any players in either data center with their populations. Balmung+Gilgamesh regularly brought down the Aether data center during HW launch.

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I only asked to consider it. I don't think you read the original post nor mine thoroughly enough. :^) Of course it could go either way as to what their decision is so I don't think it hurts to ask. Why complain about 3.0 and 4.0 launches when we all know we aren't even going to be using those data centers anymore? I don't see a valid reason to neglect the idea.

Anyone in the UK that can work out pings in worts case escenario please. I want to understand how it might hit me. I been in ultros for over 3 years and i don't wanna transfer anywhere else.

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Originally Posted by Mature

Anyone in the UK that can work out pings in worts case escenario please. I want to understand how it might hit me. I been in ultros for over 3 years and i don't wanna transfer anywhere else.

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Fellow European here! You likely play with 120~ ping right now, worst case scenario it will hit 200~ and you may have to run from AoEs in advance.
Best case scenario it will hit 160 for you (currently 160~ for me) , it's perfectly playable and enjoyable all the way through endgame content.
I've been on Malboro for 2 years and really don't want to move either. :(

Australian Server(s) when?

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Originally Posted by MuseTraveller

Fellow European here! You likely play with 120~ ping right now, worst case scenario it will hit 200~ and you may have to run from AoEs in advance.
Best case scenario it will hit 160 for you (currently 160~ for me) , it's perfectly playable and enjoyable all the way through endgame content.
I've been on Malboro for 2 years and really don't want to move either. :(

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I am from germany and i just ran a test for servers located in LA... The average ping was 210+ while the ping right now to Goblin is ~101. A move to the west coast would double up my ping and would be a reason to quit the game. I hope they'll offer some kind of transfers to the EU data center when this happens. I don't wanna lose my house AND all my money to play with normal reactions.

Yeah, if you're in Europe and they move the data center to the west coast (which seems unfortunately likely), then you're looking at borderline playable at best, complete garbage at worse. Basically East Coast US becomes the new Europe players, Europe players start playing from the moon.

Which is why moving it to the west coast would be such a hilariously awful idea that I can't imagine why they'd do it, but it's also the only real reason they'd have to give us zero information about the location they're moving it to. Can't hurt those Stormblood sales! :D

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Originally Posted by WarbossGrim

Yeah, if you're in Europe and they move the data center to the west coast (which seems unfortunately likely), then you're looking at borderline playable at best, complete garbage at worse. Basically East Coast US becomes the new Europe players, Europe players start playing from the moon.

Which is why moving it to the west coast would be such a hilariously awful idea that I can't imagine why they'd do it, but it's also the only real reason they'd have to give us zero information about the location they're moving it to. Can't hurt those Stormblood sales! :D

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if the east coast would become the new europe, what does that make current west coast players? lol