WOW Can't believe how unwilling to help SONY and Square are

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11-13-2016, 10:32 PM
Derio

If you wanted to play on a TV you could have just used an HDMI cable from your pc
11-14-2016, 03:15 AM
Claviusnex

Quote:

Originally Posted by Darkstride

... however I don't think it's fair to blame SE or Sony given that it was user error to begin with. ...

As others have stated, you could just change the restrictions on the account you need and create another one for your son to use.

Customer Service should be able to handle user errors and get them corrected. People aren't and never will be infallible. If it is not straight forward to correct a licensing assignment like this then there is a major problem with Sony's and/or SE's tools or products. This does not mean that the customer shouldn't have to provide proof that they have the rights to use the product and that all hardware and accounts are owned by them but realistically all this is is an entry in a database. A few lines of SQL generated by a customer service screen and the deed should be done.

Creating another account for the kid won't work as you will put the kid's game into the same situation as the OP wants to fix with FF XIV.
11-14-2016, 05:25 AM
Gumbercules

yeah its going to be a pain SE is notorious for really crappy customer service for issues of this sort XD I mean once you get a hold of a person its easier to do but holy f\pluck do they almost seem to hide from their customers XD One time i had an issue with a token and took me like 4 hours to get in touch with em online and like 10 mins after that to actually resolve the issue XD
11-14-2016, 01:13 PM
Ametrine

Quote:

Originally Posted by Derio

If you wanted to play on a TV you could have just used an HDMI cable from your pc

Consoles are cheaper than mid and above range gaming PCs, and I've actually been told by PC gamers that doing this kind of hook-ups can ruin TVs because of different resolution and refresh rates. That burn-in thing can happen much faster.
11-14-2016, 01:33 PM
Frowny

Quote:

Originally Posted by Ametrine

I've actually been told by PC gamers that doing this kind of hook-ups can ruin TVs because of different resolution and refresh rates. That burn-in thing can happen much faster.

To put it bluntly, that's a load of crap. TVs are capable of many resolutions and you can limit your FPS to 30/60. Far as I know, burn-in is from the old CRT era (hence screensavers) and not really relevant.

This is akin to running a game at 60fps on a 30fps monitor. All you'll see is 30fps go to waste.
11-14-2016, 01:37 PM
MilesSaintboroguh

Quote:

Originally Posted by Ametrine

Consoles are cheaper than mid and above range gaming PCs, and I've actually been told by PC gamers that doing this kind of hook-ups can ruin TVs because of different resolution and refresh rates. That burn-in thing can happen much faster.

And those PC gamers don't know what they're talking about. Unless you're using a really old TV, a lot of sets today can handle different resolutions and refresh rates. While burn in can still happen, it's not as prevalent now.
11-14-2016, 01:52 PM
Ametrine

Ok, that's really good to know! That might save me monitor money in the future!
11-14-2016, 02:09 PM
Frowny

Quote:

Originally Posted by Ametrine

Ok, that's really good to know! That might save me monitor money in the future!

One thing to keep in mind is TVs usually have worse input lag than a monitor (the delay between moving your mouse and seeing the cursor move is a prime example).
11-14-2016, 06:23 PM
Reynhart

Wow, all those "OP, it's your fault, eat it"...

I guess they'll be totally fine when they accidently throw away the wrong item in the game, and that SE will reply "Sorry, we don't want to provide the item restoration service to you...after all, it's your fault..."

Quote:

Originally Posted by Irritatedmonkie

When I installed it I inadvertently installed it under my son's sub account and it is now useless due to the license being used to install the game allowed the game to be installed on a child account but Squares age policy won't let the game boot up on the PS4, according to Sony, and due to this I am unable to register the game.

Apparently, PSN has a refund system. You could try to use it if you only bought the game very recently, then buy it again on the right account.
11-15-2016, 01:46 AM
JunseiKei

So, when the game popped up and told you that it will be permanently linked to that PSN account, you didn't go double or triple check that you couldn't have possibly have made a mistake before accepting the terms?

These links might help you:
https://support.na.square-enix.com/c...82&la=1&daxx=2
https://support.na.square-enix.com/c...82&la=1&daxx=1

Note they will only ever do either of the above once. If you've used that one-time-only-save-me, you'll have to suck it up and be more careful in the future.
11-15-2016, 02:11 AM
Lexia

Quote:

Originally Posted by Reynhart

I guess they'll be totally fine when they accidently throw away the wrong item in the game, and that SE will reply "Sorry, we don't want to provide the item restoration service to you...after all, it's your fault..."

Actually I would be cause I'm sure I've at it some point and the past and moved on from it. Oh how about when I screw up a craft and lose all my mats, yup done that before should people also be allowed to go to SE be "welp I screwed up can I have my mats back". As other have also stated the multiple prompts telling user to check that they using the right account. Also as a PS4 setting by itself you can tell the system not to auto login on start up which would also stop this "oops I'm on the wrong account" situation.
11-15-2016, 02:42 AM
Khubla_Kha

Quote:

Originally Posted by Reynhart

I guess they'll be totally fine when they accidently throw away the wrong item in the game, and that SE will reply "Sorry, we don't want to provide the item restoration service to you...after all, it's your fault..."

It's happened before, I'm sure it will happen again. I'm not the type of moron to make a mistake and then demand someone else fix it. At worst it's grinding more tomes/runs... I mean gear isn't hard to get in this game. We're not talking about a game with .00000005% drop rates like XI or EQ in the days of yore. If you drop a piece of gear because you're dumb and click through the "are you sure you want to delete this item" box without taking a second glance, it is again YOUR fault and you deserve to be without the item as a result of your carelessness. Stop enabling stupidity.

Check me in the box of "yep I'm fine with it". Keep going with the unrelated hypotheticals though, your straw man is looking fantastic!
11-15-2016, 03:50 AM
NorthernLadMSP

Quote:

Originally Posted by Apoptic

Having experienced the square cs treatment myself, this in no way surprises me. You won't get much sympathy around here though, the fanboys will just blame you for your problems.

Quote:

Originally Posted by Shippuu

They shouldn't have to. Why don't you take ownership since it was you who made the error. Don't blame them when it was your fault.

LOL you totally called it!
11-15-2016, 06:00 AM
Paladinleeds

Quote:

Originally Posted by Reynhart

I guess they'll be totally fine when they accidently throw away the wrong item in the game, and that SE will reply "Sorry, we don't want to provide the item restoration service to you...after all, it's your fault..."

Even though I hope this gets resolved for her and it gets transferred to the right account, I would be totally OK with what you just said. In fact, I'd be perfectly fine with SE banning you for 100 years for having the cheek to ask that. It's in-game items that can be obtained in-game. So suck it up buttercup. As for this, this involves real money so I'd say is somewhat different.

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