Can we get a poll at the end of every content patch?

That's cool they sent emails but if they really want a bigger pull of players feedback. Needs to be in game .

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Originally Posted by TimelessShine

That's cool they sent emails but if they really want a bigger pull of players feedback. Needs to be in game .

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Back then it worked on a supposed "broken game" but if you ask me this game has just as much faults as 1.x did (if not more, hence why everyone of my 1.x buddies quit for the most part)

Yeah either way, they need something...because this game does indeed have a lot of broken things to it. But I don't think it should just be about the patch, it should be about more in depth things too, like this battle system, why is glamour such a huge thing instead of interesting stats on gear, end game things and so forth. That is muuuuuuch more then just one simple patch lol.

i would like to see polls before even creating something , see: Lords of vermillion, Diadem, Hunts, Relic ect , u dont need to follow 100% the advice , but will serve as guide of what the playerbase actually wants.... and make changes , the issue is that FFXIV has good ideas but the implementation of those are poorly nearly all the time...

I think this is a good idea, I fully support this and it would allow easier gathering of data on what players generally have a interest in. I think they shouldn't put items on it because this generally leads to people doing it quickly only for the items. If there is no items people who want to give genuine feedback will use it and give their feedback on a patch.

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Originally Posted by TimelessShine

Just small IN GAME survey 3-5 question survey. Example being "What would you rate this patch overall 1-5" or "In brief message please tell us what you would like and didn't like in 120 characters or less".

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Sorry, but I really disagree, mainly because I fear for the actual quality of the data they'd gather and how useless it'd actually be.

Like if they make it optional, then a lot of people won't bother, but everyone who didn't like it (for whatever reason) is much more likely to fill it out. It gives a fall impression because you have considerably more negatives than positives. But then if they make it mandatory, people would just fill in whatever to get it off their screen and bad data is probably worse than no data.

Also asking for a rating of 1-5... what would that actually mean? So it could be compared to previous patches so they could see if it was more/less liked? What if that person didn't play the other patches and/or has since changed their mind on those patches? Maybe what they graded as a 5 before they would now only give a 3...

They've created these forums for user discussions, if you have feedback, here is the place to put it. Let's please keep surveys out of the game so we can just focus on playing.

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Originally Posted by Nezerius

It's a suggestion that got mentioned in the first reply in the thread.

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This isn't actually what I suggested though. I didn't say anywhere in my post that there would be a pop up. I was simply suggesting that having an overall patch survey wouldn't give very good data. "How did you feel about the patch." -> Disappointed. OK..? This would just give more details, OK the dungeon A was widely liked, dungeon B wasn't. This aspect of Diadem everyone enjoyed, but did not enjoy this aspect. Etc etc. It would be a lot more useful for the development team, if the surveys were targeted at specific pieces of content.

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Originally Posted by Naraku_Diabolos

In-game surveys are for alpha and beta testing, and only a handful of developers do that. FFXIV is released. The only feedback the dev team will take is if it is posted on the forums. That is what the forums are used for. Feedback. If you have concerns or want to give the developmental team ideas or suggestions, that is what the forums are for.

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Well there is at least 1 game I know of that has in-game surveys and is not in beta. However, surveys are amazingly useful tools. Places like Walmart and McDonalds (I know, such horrible business models who have had an utter lack of success, but examples no less), print out surveys on like every receipt to receive customer feedback. Each of these surveys are usually coupled with a "Win a $1000 Gift Card" type incentive.

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Originally Posted by Welsper59

Incentives are generally not a good idea to get accurate results. I'd say a rather overwhelming number of us would, eventually, just choose "C" straight down the list or give useless feedback like "......." just to fill up space after our 3rd or so survey. That or we'd end up complaining about how ineffective such a survey is because incentives are not enough to get people to do it... and I guarantee that one will come up. It's just a survey, and honestly should be left to a means that isn't so in-your-face as incentivizing them would be (candy to a baby) or it being something in the mailbox and its notification. Something alongside the suggestions link however, I think that's fine. If people truly do want to provide harmless feedback for the content patch in the game they care about, incentives are not needed. Actually, the mailbox thing isn't a big deal neither, since it'd be like... once every 3 months or so.

Having said that, you have to remember that incentives for surveys are generally only appropriate when it's something that has little to no negative potential for the final product. Incentives to get people to share something on Facebook or RT something on Twitter, for example, generally have no meaningful potential to negatively impact their goal. Taking feedback about an opinion of a large body of people about the future of the product, however, is a different matter. Times that feedback based on opinion is incentivized are generally done in a manner that isn't widely taken advantage of (due to uncommon occurrence) or done in a form that they profit from regardless, such as partnerships and ad revenue.

Another thing to keep in mind, however, is that feeling of importance. Recall the issue with RMT in this game. How they told people to report them on their POS report UI, and gave the impression that they'll do something about it. When people took the time to report using that convoluted trainwreck, how far did that get any players feeling of importance as time went on and things were left as they were? When a game is new, and you leave feedback, you're going to feel important because of the situation. When your feedback is repeatedly left unattended to for so long, however, you'll likely sing a different tune. Devs/GMs/CMs won't react to every little thing, nor will they acknowledge even 95% of their feedback. You won't learn this until some time has passed after the product has been established/released. This is mostly aimed at the more successful of games however. The worse off that a games populous is (meaning the less players there are to take criticism from), the more likely you'll see responses in some degree to the littleman... assuming they even care at that point lol. One might argue that it's a different matter than the survey in question, but it's still critique or feedback. If you're happy about something and it changes, or unhappy and it doesn't change, time and time again as the months/years go by... will you still feel so important to take the time to do a meaningful survey?

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As I mentioned above, majorly successful international businesses offer survey incentives. I am sure they have done their research to know if this is a good idea or not. In terms of FFXIV, I think everyone that plays cares enough about the game to answer with something better than C. If for nothing else but avoiding accidentally swaying the development team in a way they do not want. If we look back at a previous example I gave of having a survey see if people want specs and trait builds added to the game. Say person X is pretty against the idea of trait builds, and the survey pops up and C is for "Please implement trait builds" or w/e, I would assume they'd not want to inadvertently pick that. People would read choices in 'fear' of promoting something they are against (or advocating against something they want).

As for acknowledgement of feedback, that is why surveys are great. They can tailor the surveys to things they want to address, and they can just have a quick computerized tally of the results. They don't need to read 1000x 100 page threads to understand what the playerbase wants. As it is, it's pretty much impossible for them to acknowledge (or even know about) most of the player feedback. They also have no idea if this is a majority feeling or if it's a vocal minority. Having extra data is never a bad thing.

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Originally Posted by TimelessShine

ESO had a survey system in game? Okay we defiantly need one.

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Not in the game. It was sent to you via email at different intervals as you play tested it.

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Originally Posted by worldofneil

Also asking for a rating of 1-5... what would that actually mean? So it could be compared to previous patches so they could see if it was more/less liked? What if that person didn't play the other patches and/or has since changed their mind on those patches? Maybe what they graded as a 5 before they would now only give a 3...

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In the case of the ESO surveys, they were really detailed questions, not "how did you like this patch?" If you felt the world was more or less immersive, your answer would change. It was the same questions all the time.

If this were implemented, it needs to be ion the launcher not in-game. For all those saying it has to be in game, no it doesn't. It belongs in the launcher at most I'd suggest putting the survey on a tab at the Mogstation personally.

Someone said something about it needing to be in game for those who think the game has to be there 24/7 except maintenance. Sorry, I find that an incredibly thin, and very sad justification.

Leave the game to the game, we don't need clunky immersion breaking serveys in-game. I'd prefer not to see them in the launcher, but that would be preferrable to in-game at least. At the end of the day, we all have to visit the luncher page from time to time, and most of us have to use the MogStation occasionally to update subs and such like. This doesn't nneed to be in game at all.

Hell, send a survey to the registered email address on the account, that would be my most preferred option for a survey.

I certainly do NOT want to see a damned survey window poipping up in game after I complete every achievment worthy thing. It's bad enough that every cutomer service number you call pushes a survey, I do not want a damnable survey in the game at all.

Half the stuff square sends me even my mog station goes directly to my junk mail and like most others its too much work to filter that and check emails.If In game surveys would break immersion. If that's the case lalas tanking break my immersion . Anyways In game would be most optimum because you would feel more incline to take it vs at the launcher. Can't tell you how many players bum rush the launcher and don't even read the notes on it. They want just to hop around in there fc yard or just afk in idyllshire

And again It seems someone did not read the suggestion. No one is getting a pop or notification about survey. Simply walk up to a table in your grand company and fill it out. Pretty simple

I think it should be in game but it should be sent to players who have had 6-7 months of continuous subscription. Allowing people who have experienced the patch including the break between patches as well. Simply because the data would be skewed if you asked someone who just started the game 2 months before the patch when they didnt even experience the last patch.

In other words there needs to be conditions met before you ask players. And the poll should be 3 weeks- month after the launch of the patch. Giving players plenty of time to try out all the content in the patch.

However avoiding skewed data has to be a primary focus, otherwise the poll is pointless.

I just wanted to add my support to his idea.
It works pretty well in BnS and it wouldn't have to be ingame, even some link in launcher would suffice.

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Originally Posted by Derio

However avoiding skewed data has to be a primary focus, otherwise the poll is pointless.

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I think, generally speaking, the best way to refrain from having skewed data is to avoid tampering with the sample. Having restrictions on the survey will result in skewed data, because you'll only get a subset of the playerbases opinion.. They need 6-7 months active sub. What if I have played for years, but take every 5th month off for whatever reason. I may have a very good understanding of the game and of the patch, but can't fill in my feedback. Conversely, someone could have subbed, forgot they subbed and have 6 months active sub but barely if ever logged in.

Outliers will naturally occur when taking these samples, and the devs have more data than just the survey(s) to look at.

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Originally Posted by Kosmos992k

If this were implemented, it needs to be ion the launcher not in-game. For all those saying it has to be in game, no it doesn't. It belongs in the launcher at most I'd suggest putting the survey on a tab at the Mogstation personally.

Someone said something about it needing to be in game for those who think the game has to be there 24/7 except maintenance. Sorry, I find that an incredibly thin, and very sad justification.

Leave the game to the game, we don't need clunky immersion breaking serveys in-game. I'd prefer not to see them in the launcher, but that would be preferrable to in-game at least. At the end of the day, we all have to visit the luncher page from time to time, and most of us have to use the MogStation occasionally to update subs and such like. This doesn't nneed to be in game at all.

Hell, send a survey to the registered email address on the account, that would be my most preferred option for a survey.

I certainly do NOT want to see a damned survey window poipping up in game after I complete every achievment worthy thing. It's bad enough that every cutomer service number you call pushes a survey, I do not want a damnable survey in the game at all.

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I understand your desire for immersion, but they could add it in a similarly immersive way to plenty aspects of the game. IMO a lot of the UI is not very immersive, the neon colours and lights associated with the party menu and HP bar seem very off in a fantasy mmo to me. The party finder and duty finder windows are definitely immersion breaking. The nameplates above peoples heads are immersive breaking. In fact, I can't think of a single UI element that isn't immersion breaking, yet we have a lot of UI elements.

The surveys could be added in several ways. They could be added like a log under our Character Logs (hunting, crafting, challenge etc), they could be a survey that is filled out at a specific location (maybe there is an NPC/building in Ishgard who takes feedback), or they could have the surveys moogle mailed to you. If not moogle mailed, you could receive a notification in your chat window that a survey is available (similar to when your retainer sells something for you).

If the survey was placed in the Launcher, there would be an added limitation on the response rate which would skew the data. If we want good data, we need to make the surveys as easily accessible as possible. However, we would want to balance that with being unobtrusive (which i think my previous paragraph addresses).

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Originally Posted by Kaurie

This isn't actually what I suggested though.

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Re-read your post on page 1, it certainly seems to suggest a survey after nearly every activity, with the possibility of a survey log (which I think would be silly in itself).
Your post indicates a survey happening after finishing Castrum, after a first match in the Feast, after clearing a floor, after clearing a dungeon, etc.

These are all questions that can be part of an overall patch survey given out a few months after a major patch release, you're just not thinking far enough than ""How did you feel about the patch." -> Disappointed. OK..?"

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Originally Posted by Kaurie

Well there is at least 1 game I know of that has in-game surveys and is not in beta. However, surveys are amazingly useful tools. Places like Walmart and McDonalds (I know, such horrible business models who have had an utter lack of success, but examples no less), print out surveys on like every receipt to receive customer feedback. Each of these surveys are usually coupled with a "Win a $1000 Gift Card" type incentive.

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This is an MMO, not a fast food chain, not a store chain. An MMO doesn't need a similar rate of surveys, just once every major patch is enough.

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Originally Posted by Kaurie

As I mentioned above, majorly successful international businesses offer survey incentives. I am sure they have done their research to know if this is a good idea or not. In terms of FFXIV, I think everyone that plays cares enough about the game to answer with something better than C. If for nothing else but avoiding accidentally swaying the development team in a way they do not want.

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I think you think a bit too highly of the playerbase. There's plenty who just don't care about giving feedback like this, who will just ignore the surveys. They just play the game for fun, when they stop having fun, they just move onto another game.

I think we do need another poll similar to what the devs did in 1.0 and whose data was used to make 2.0

As of now, the devs collect the data themselves (they probably have the tools) and just makes decisions from that info.

Yes, we do have occasion community reps responding to our posts and say that they'll rely it to the dev team ... but is that enough now?

Certain 1.0-like polls wont hurt them?

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Originally Posted by Nezerius

Re-read your post on page 1, it certainly seems to suggest a survey after nearly every activity, with the possibility of a survey log (which I think would be silly in itself).
Your post indicates a survey happening after finishing Castrum, after a first match in the Feast, after clearing a floor, after clearing a dungeon, etc.

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Indeed the part I was arguing against is the idea of a pop up. I never suggested it pop up. I was suggesting it be after specific activities, but not necessarily every activity.

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This is an MMO, not a fast food chain, not a store chain. An MMO doesn't need a similar rate of surveys, just once every major patch is enough.

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It's a business which is selling a product to a consumer. There are a lot of similarities. Consumer satisfaction is not limited to retail and fast food.

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I think you think a bit too highly of the playerbase. There's plenty who just don't care about giving feedback like this, who will just ignore the surveys. They just play the game for fun, when they stop having fun, they just move onto another game.

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I think there will be plenty of people who do no fill it out, fill it out incorrectly and troll it. However, I think the majority wouldn't, and they would be cast as outliers. Regardless, I also think that decisions wouldn't be based solely off the surveys, but they would simply help fill in knowledge gaps of their already vast amounts of data.

Can a admin please respond ?