Game is unplayable, I request a refund.

What is the actual issue stopping you from playing in the OP exactly?

At the time Aether data center was on fire and people had major issues getting online.

Those issues were resolved after about a week once people stopped playing 24/7 and went back to their regular schedules.

I guarantee the problem is not on SE's end.

And if you say, "I'm trying to play on Balmung", no, that's still not SE's problem that you're trying to play on a full server.

You could have been playing the game on nearly any other server, so it's your own fault for refusing to play on anything but a full server. You're not getting a refund for that, and most definitely don't deserve one.

queue times? lmao it can say 500 queue and i just cancel it and click play again and it let me in. The queue system in this game is a joke and a lie. Unless for some reason on your world is really does work on mine it can say 1 or 1000 in queue and i cancel and reclick play and it let me right in without waiting.

Too the OP you are playing on maybe the most full server when someone ask what server do you say i should play on people say balmung. It so full i would never join it even if they pay me too.

This post is no longer relevant, it was twenty days ago. It was brought back by someone asking about their refund request. Any queue issues on Balmung have since been fixed.

Quote:

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Originally Posted by EvelynE

requested refund through Square Enix support twice. never get any reply..

so what is going on?

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They basically don't give refunds...at least it is extremely rare. Read your user agreement. There is very specific language in there that basically provides an escape clause for just about anything once you install and register the code.

The opening section from the US/CA Windows EULA:

Quote:

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SQUARE ENIX FINAL FANTASY XIV REFUND POLICY FOR U.S AND CANADA

The following License Agreement is a binding, legal agreement between SQUARE ENIX® and you and governs your use of the Licensed Software. If at any time you do not agree to be bound by these terms and conditions, you must immediately cease using the Licensed Software. Please contact your place of purchase for return, refund, or exchange subject to the return and exchange policy of the retailer. If:

(a) your place of purchase is unwilling to accept returns or exchanges of opened software AND
(b) you have not accepted this Agreement during the installation process AND
(c) you have not entered the Registration Code contained within the Licensed Software packaging
AND
(d) it has been less than 30 days since you purchased the software, AND
(e) you purchased your copy of the Licensed Software in, and are currently located in, the United States or Canada,

THEN you may contact your Region's SQUARE ENIX affiliate and request a full refund of your purchase price for the Licensed Software, not including taxes or shipping and handling charges. Please note that any refund is discretionary and will be contingent upon SQUARE ENIX's receipt of a copy of your receipt and the complete undamaged Licensed Software package and confirmation that the Registration Code contained inside has not been used. If you downloaded the Licensed Software from an authorized digital distributor, you do not need to send any physical package.

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Yesterday on Balmung :

http://oi58.tinypic.com/24vjipd.jpg

Well that's usually what happens if you play on packed server ;)

Quote:

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Originally Posted by Vladislav

Yesterday on Balmung :

http://oi58.tinypic.com/24vjipd.jpg

Well that's usually what happens if you play on packed server ;)

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I play on Balmung and have never seen this error. Not that others haven't, I've just never personally seen it do something like this lol.

In the case of the Mac client, they ARE providing refunds because they didn't tell anyone what the required specs were to run it decently until after they'd already bought it, which is blatant false advertising.