The inability to change your country, and the end of my time with Square-Enix

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Originally Posted by Rjain

"I am perfectly capable of continuing my service with FFXIV with little to no effort involved on my part but I will choose not to even though I say I am a big fan of Square Enix and previous Final Fantasy titles, out of protest."

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Apparently, by making this mockery, you just didn't care that the REAL problem that OP was facing is that FFXI does not offer time card, so his FFXI account was dead. That and, also, if I have same issue with my 2 games, I would rather find a method that fixes both games (FFXI and FFXIV) rather than using 2 separated methods.

Most importantly, we legacy players can pay for FFXIV subscription for 1 month at $9.99, but the time card is like, what?, $29.99 for 2 months? Plus, I was paying for 180 days for more discount, so it is $47.94 for 6 months (7.99 each). Naturally, people, including me, would prefer to save money when they have the rights to. I find it unfair and unkind of you to make that mockery to the OP when this is also the fact for this issue.

To Pawkeshup: I am struggling to find a payment method for my FFXIV as well, as now PlaySpan (UltimatePay) is no longer available, I cannot spend my PayPal money to buy Crysta anymore. I have no credit card but I think I might be able to get a virtual one from my bank. The real problem for me, however, is that I've been hogging a hell lot of dollars (foreign currency for me) in my PayPal solely for FFXIV payment. PayPal exchange rate is unfair in my opinion, as it gives less than what standard banks would give, if I exchange dollars to my currency, so I think I will have to keep my dollars in PayPal until I find a good way to transfer all that money back to my wallet.

Glad you found a way around the issue to at least solve your problem temporarily, though.

Also, yeah my country doesn't exist in SE account country option either. XD Tough luck. eh?

I had conserns about not being able to change the country registered to my SE account back when I firsted started playing 1.0 and had to make the SE account. I emailed and asked SE customer service which country I should register America or Japan and was told to register the country I live in. When I replied back saying I may move back to America in 3-4 years will I beable to change the registered country then I was told no. So I registered Japan anyway and luckly still live here so changing it hasn`t come up yet.

It is nice to see the OP worked things out and if I do go back to the States I won`t have to worry about payment as long as the IP address matches the country the credit card is issued in.

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Originally Posted by Kimikryo

Do you even read the mails that say !! ATTENTION !! in the header from SE?

Crysta are no langer usable, obtainable, redeemable since September 30th 2014

@OP
Did they change something? I remember during the early FFXI days, only US addresses where accepted. My creditcard always got billed, although I never set a foot into the US.

I also VAGUELY remember, that addresses could be changed in FFXI ... because ... well because I changed my address. granted it was within the same country and same dristrict but street and landline changed :|

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What? I just bought Crysta to pay for 6 months of the game not even two weeks ago.

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It sucks that you can't change your country, but I think it's a short term problem that will resolve itself over time. Matters like this is always covered up in red tape by Legal/Finance teams, because the company has to accommodate for accounts that change it's status from country to country, potentially messing with the payment amount that's "agreed" upon. However, it doesn't mean that it's suddenly impossible to play, you'll just need to pay a little bit more (due to bad currency exchange rates) and purchase a country-neutral currency, such as Crysta. The PayPal solution is also on it's way, which is supposed to be the overall replacement for GlobalConnect/UltimatePay (UltimatePay got shut down).

Still it sucks. Best of luck OP.

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Originally Posted by Dwill

Yes says me, though I don't know what that has to do with anything. The thing is yes it is easy and yes many companies allow it, it's not some huge legal burden.

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Sorry but this is a silly response. Not every company has the same policies or legal teams (or even similar legal team procedures). You can't just blanket statement every company to be "easy." Even when you think it's easy, it's never really so.

Actually ZReport, it's a little sillier than you think. First, Apple does not allow you to change your account. You can change its country, but your purchases are not guaranteed to transfer. In my case, none did. That's right, all my purchases were gone. All my music, all my apps, free and otherwise, gone. And this is well known, to the point where people make two Apple IDs so that they can continue using their device once they move. I just decided to leave it as is, remove my payment method, and just never pay another dime to Apple.

Google also doesn't allow your adsense account to change... unless you are making X number of dollars per month. As a small-time YouTuber and blogger, I don't make anywhere near the amount needed, so my AdSense account is pretty much dead now.

XBox actually does allow it, and I've changed my tag over to be a US tag now, so that's accurate. PSN, on the other hand, doesn't allow the change either. The only recourse is to delete and remake your account, losing everything associated with it, or make a US account with a new user associated with it. Ironically, PayPal is the same way. You cannot transfer the account no matter what.

So, SE is not alone with this issue, but they are the first paid service provider I've used to block me so harshly.

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Originally Posted by ZReport

Sorry but this is a silly response. Not every company has the same policies or legal teams (or even similar legal team procedures). You can't just blanket statement every company to be "easy." Even when you think it's easy, it's never really so.

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Not every company does, you're right. But in the end, it all comes down to the effort put forth by the companies in dealing with these issues.

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Originally Posted by Pawkeshup

Google also doesn't allow your adsense account to change... unless you are making X number of dollars per month. As a small-time YouTuber and blogger, I don't make anywhere near the amount needed, so my AdSense account is pretty much dead now.

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That's weird because as far as I know, the amount of money had nothing to do with restrictions and the only things restricting you on adsense would be if you'd move to/from certain eastern Asia country or to/from country outside your contracting entity.

Yes i have huge issues with payments because of the region locks, Square Enix's system is really horrible and prevents us from playing the game, i just wwant to change my region to the acctual one to be able to pay

If we could change region I'm sure everyone would jump ship to NA so fast for the chance to get the regional digital downloads.

I know I would.

It's true, I regret changing to a European account hugely but I'm too invested to go back.

I'm glad you kind of solved your issue, and I completely agree the inability to change the details like the current country of residence on your account is really silly, but I have to say I'm still kind of puzzled at some of the people in here.
Like, I moved from Canada to the UK, and still use my legacy account (and sometimes even my FFXI account as well!) just fine, as I'm able to buy Crysta through Paypal. So the people who are saying that isn't a option is making me a bit confused. I can understand if for whatever reason you are unable to do so, but to say the option is *completely* gone is incorrect.

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Originally Posted by Alteiriaa

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this thread is from 2014 when there was a multi-mmo card called the ultimate paycard it was how you could buy crysta. the company shut down, people assumed crysta was also being shut down.

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Originally Posted by Tigerlilley

If we could change region I'm sure everyone would jump ship to NA so fast for the chance to get the regional digital downloads.

I know I would.

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If someone told me that the EU promotions would be this bad, I would have bought a NA account.

It's mind blowing that we're not allowed to change our country when not everyone lives in the USA and I play ff14

It's kinda weird that SE thinks that people who live outside USA and EU essentially don't exist and they keep making it harder and harder to continue subscribing. I always had alot of anxiety whenever the time for my sub comes and now I think I might not be able to anymore....I already preordered DT. I've never experienced a company that makes it actively harder for their customers to give them money.

I'm so tired. I love the game, I want to give them my money, but my options are limited. I'm so tired of this constant stress. I don't want to lose everything I worked for, especially my house and my FC...

If I knew this game would be so stressful when it came to payments, I honestly would've never started....Really awful.

Agreed, this is a huge problem for those who got stuck on Steam as well like myself. I tried out the trial on Steam when I was living in the USA, bought it on Steam NA, and now because I live in Taiwan and changed my Steam store to match, I can't even buy Dawntrail because for some reason the game does not exist on Steam in Taiwan storefront. Even though they have the free trial in the Taiwan storefront.

Only way I could buy DT was to switch the Steam store to NA using a VPN...and only way I can pay right now for my sub is because I still have it do automatic payments via a credit card I connected to the account when I lived in the USA. Once I have no more money in that account, it's likely going to be a huge headache to pay my sub.

Please for the love of Halone, allow us to switch the region of the game and unlock ourselves from Steam connection. Otherwise please put FFXIV onto the Taiwan Steam storefront, why is it not even available in most SEA regions!

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Originally Posted by Mrssanta

It's mind blowing that we're not allowed to change our country when not everyone lives in the USA and I play ff14

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I guess, those are legal reasons why it is not so easy to change the region/country. There many sanctioned countries. And it would be easy to circumvent the sanctions if you would simply change the region/country etc. Besides it, there also differences in terms of copyright etc.


Cheers

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Originally Posted by Larirawiel

I guess, those are legal reasons why it is not so easy to change the region/country. There many sanctioned countries. And it would be easy to circumvent the sanctions if you would simply change the region/country etc. Besides it, there also differences in terms of copyright etc.

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I haven't heard of region-related payment incidents on this scale affecting other MMOs or live service games, which makes me think that this is either a Japan- or Square-specific issue. As an anecdote I have an EU WoW account but have never had payment problems despite living in Canada and using a Canadian card. Same goes for ESO and GW2 as well.

On the other hand, paying for my NA FFXI account with a Canadian card was troublesome (though a different can of worms) and I'm now trying to figure out how to pay for FFXIV since the payment update.