What's causing FiOS users to get so much lag since 2.1?

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Originally Posted by Noata

Actually if everyone else but Fios Does not have this issue. it would be easier to assume its something on Verizons end. I mean why would a SINGLE ISP have this issue when the only difference between it and others is that Verizon manages it.

A direct example could be similar to the issues FF had in Beta as being seen as a torrent and ISP's cutting bandwith. perhaps verizon again after the size of the FF Patch designated it as such? much more believable then SE magically effecting an ISP

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If you look at the tech support forums its more than just Fios customers. Having Fios is a coincidence. Verizon doesn't care what we are doing with our connections, and they throttle/limit NOTHING. Now granted....maybe Verizon is lying. It's possible but I highly doubt it. EVERY other PC game I have works fine. That includes other MMO's.

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Originally Posted by Cupcakehyperion

No extra programs will help. People in my FC with actual lag problems get help from Pingzapper and such, but this new problem for FIOS is not related to us. It's on SE's side. We can't do anything but complain and hope they acknowledge us at some point. Bad thing about having the best internet = you're a minority and easily overlooked. So much for being hardcore.

It's getting depressing. People log in for the weekends, needing help with Titan EX and relying on certain others, but those certain others are the ones who randomly freeze mid-fight. This lag is the worst lag in the history of FFXIV, too, because it can't be predicted. There is no way to tell when it's going to hit, but you can be sure that when it does, you'll be knocked out of the arena before landslides even begin casting. Most of my FC is just sitting in town right now, too afraid to do anything.

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Our FC is in the same boat. We have a few people with FIOS in the Baltimore area, all of them are having the same issue. Where we could face roll Titan hard mode before, we are lucky to finish now. You can completely forget about Titan EM. VPN services do help however I refuse to pay more for a game I am already subbing while also paying an arm and a leg for a 75/35 internet connection.

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Originally Posted by Nezacant

Our FC is in the same boat. We have a few people with FIOS in the Baltimore area, all of them are having the same issue. Where we could face roll Titan hard mode before, we are lucky to finish now. You can completely forget about Titan EM. VPN services do help however I refuse to pay more for a game I am already subbing while also paying an arm and a leg for a 75/35 internet connection.

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Everyone keeps pointing the finger at FIOS. I've been on the phone with them a couple times now with higher level support and they are being very insistent that they are not throttling the game at all. They are sending me a new modem that we hope will help as I just upgraded to quantum.

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Originally Posted by remidi

If you look at the tech support forums its more than just Fios customers. Having Fios is a coincidence. Verizon doesn't care what we are doing with our connections, and they throttle/limit NOTHING. Now granted....maybe Verizon is lying. It's possible but I highly doubt it. EVERY other PC game I have works fine. That includes other MMO's.

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It's not Verizon, it's a company called Level3 (www.level3.net). Specifically, they have a router in Montreal called ae-11-11.car2.Montreal2.Level3.net [4.69.141.1] that seems to be having issues. I know a lot of Sprint customers are ending up on their route, as well as a lot of East Coast Verizon customers. It's possible your ISP could adjust the route, but somewhat unlikely you'd get them to do it.

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Originally Posted by remidi

Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

**I just did a google search and there is a level3 telecommunications company that has offices in my city. Buffalo, NY.

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did u contact Level 3?

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Originally Posted by Lurkios

It's not Verizon, it's a company called Level3 (www.level3.net). Specifically, they have a router in Montreal called ae-11-11.car2.Montreal2.Level3.net [4.69.141.1] that seems to be having issues. I know a lot of Sprint customers are ending up on their route, as well as a lot of East Coast Verizon customers. It's possible your ISP could adjust the route, but somewhat unlikely you'd get them to do it.

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Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

**I just did a google search and there is a level3 telecommunications company that has offices in my city. Buffalo, NY.
*** I just did a traceroute to 184.107.107.176. I am not going through level3 anymore and my pings are fine. I'll go in game and see if I have any lag. Maybe they change our routes later in the day?

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Originally Posted by Lurkios

It's not Verizon, it's a company called Level3 (www.level3.net). Specifically, they have a router in Montreal called ae-11-11.car2.Montreal2.Level3.net [4.69.141.1] that seems to be having issues. I know a lot of Sprint customers are ending up on their route, as well as a lot of East Coast Verizon customers. It's possible your ISP could adjust the route, but somewhat unlikely you'd get them to do it.

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Maybe people need to start contacting level 3 maybe they aren't aware something is wrong with their router.

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Originally Posted by remidi

Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

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I've already sent them a note about it, but unless you're a business partner of theirs they tend not to care much about what you have to say. Your best bet (and it's a long shot) is to contact your ISP, ask for a "tier 3 technician", get the technician to let you send them a traceroute, and then after a couple of weeks if enough complaints are filed and the same tier 3 tech happens to see a few dozen of them they may get on the phone with Level3 which will start to look into the issue a few weeks after that.

But again, that's a long shot.

maybe try switching service providers I hear time warner is decent. I signed a 2 yr with Fios so i'm screwed until next year if this issue isn't resolved.

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Originally Posted by Whiz

maybe try switching service providers I hear time warner is decent. I signed a 2 yr with Fios so i'm screwed until next year if this issue isn't resolved.

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I had many issues with Time Warner. Their internet sucked and I would get throttled at random hours. FIOS is the best service in the USA next to Gfiber last I looked. This is the only game that has issues. Right now the game is running great for me though. Later I assume it will take a different route and turn to crap


**Best big name service.

This is my traceroute atm. Standing in RT I am seeing zero rubber banding. It will probably change later. Verizon FIOS Quantum. Buffalo NY.
http://img837.imageshack.us/img837/3581/7zd7.jpg

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Originally Posted by Whiz

maybe try switching service providers I hear time warner is decent. I signed a 2 yr with Fios so i'm screwed until next year if this issue isn't resolved.

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Just ran this between NY and the FFXIV:ARR server using Time Warner:

1 ash1-pr1-xe-0-2-0-0.us.twtelecom.net (66.192.245.98) 36.439 ms 6.476 ms 6.450 ms
2 xe-8-0-0.edge2.Washington4.Level3.net (4.53.114.9) 6.380 ms 6.360 ms 6.380 ms
3 vlan60.csw1.Washington1.Level3.net (4.69.149.62) 31.778 ms vlan80.csw3.Washington1.Level3.net (4.69.149.190) 31.658 ms vlan70.csw2.Washington1.Level3.net (4.69.149.126) 31.762 ms
MPLS Label=1191 CoS=0 TTL=1 S=1
4 ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) 31.528 ms ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 31.502 ms ae-92-92.ebr2.Washington1.Level3.net (4.69.134.157) 31.800 ms
MPLS Label=1756 CoS=0 TTL=1 S=1
5 4.69.201.94 (4.69.201.94) 31.683 ms ae-3-3.ebr1.NewYork2.Level3.net (4.69.132.90) 31.724 ms 4.69.201.86 (4.69.201.86) 44.695 ms
MPLS Label=1172 CoS=0 TTL=1 S=1
6 ae-1-100.ebr2.NewYork2.Level3.net (4.69.135.254) 32.862 ms 31.754 ms 31.767 ms
MPLS Label=1172 CoS=0 TTL=1 S=1
7 ae-45-45.ebr2.NewYork1.Level3.net (4.69.141.21) 31.539 ms 4.69.201.37 (4.69.201.37) 31.693 ms ae-47-47.ebr2.NewYork1.Level3.net (4.69.201.33) 31.365 ms
MPLS Label=1197 CoS=0 TTL=1 S=1
8 ae-5-5.car1.Montreal2.Level3.net (4.69.141.5) 31.546 ms 31.499 ms 31.476 ms
MPLS Label=713 CoS=0 TTL=1 S=1
9 ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) 31.745 ms 31.805 ms 31.650 ms
10 ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74) 31.907 ms 46.733 ms 33.759 ms
11 192.34.76.10 (192.34.76.10) 50.813 ms 23.553 ms 23.541 ms

As you can see, TW is also routing through Level3 and the problematic router.

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Originally Posted by remidi

Everyone keeps pointing the finger at FIOS. I've been on the phone with them a couple times now with higher level support and they are being very insistent that they are not throttling the game at all. They are sending me a new modem that we hope will help as I just upgraded to quantum.

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Wasn't really pointing the finger at FIOS. Other than this game I really have had no issues and actually love the service. I'm simply saying that there is an obvious connection with this issue and FIOS customers at the moment. As others have stated here, the issue seems to be with a route FIOS uses to get to the SE servers and it is with a router that is not theirs.

Just thought I would add, that I to am having problems. Northern VA area, using FIOS.

In another thread I saw people pointing to the issue starting after the data center ISP maintenance posted here:
http://na.finalfantasyxiv.com/lodest...bfbcaa77e593c1

FIOS user in MA. Also having the lag issues mentioned here. It is beyond frustrating.

FiOs user in CA. Huge issue for me as well.

Girlfriend is here in NJ with the same issue. I'm on comcast a few miles away and no problem.

People in my FC have started paying for a certain program to fix their ping thanks to this new error. It works, but seriously, must we do this? Why am I paying a different company to fix a problem that never needed to exist all of a sudden? Please say something, SE.

When posting tracerts it might be more useful to use a program called WinMTR. it will ping each hop in the route until you stop it. (I usually do 500 times minimum) which will show irregularities much better than a triple ping tracert.

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Originally Posted by Leet

When posting tracerts it might be more useful to use a program called WinMTR. it will ping each hop in the route until you stop it. (I usually do 500 times minimum) which will show irregularities much better than a triple ping tracert.

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pathping does that. just replace tracert with pathping: pathping x.x.x.x
it reports lost packets from source to node and between nodes.

Such a relief that I'm not the only one ;-;

But everyone in my FC runs something different, so I'm the only one lagging. Not to mention in the WHM for our coil... The lag gets tanks killed in T4 sometimes v

Same here....fios high speed (100 down 50 up I think), and the bad rubber banding lag since 2.1.....please fix SE!

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Originally Posted by cloughenough

Same here....fios high speed (100 down 50 up I think), and the bad rubber banding lag since 2.1.....please fix SE!

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Why are you asking se to fix? We all have come to the conclusion that the ips that use level 3's router is where the issue is stemming from. Did you even read the comments b4 you posted?

Bumping this for justice.

Getting the exact same problem. I can't clear Titan Extreme and Coil Turn 5 cause of this. Please help!

I have a lot of problems with lag since 2.1 and I am a fios user.

I got a battleping account which helps me a ton. I stopped lagging completely.

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Originally Posted by Whiz

Why are you asking se to fix? We all have come to the conclusion that the ips that use level 3's router is where the issue is stemming from. Did you even read the comments b4 you posted?

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Indeed. SE CAN talk to Level3, but it's still all up to Level3 to fix the problem. And honestly, if SE knows about this particular router, they likely have already talked to Level3.

This is why I tell people that it may not be SE, but that doesn't mean it's them either. In this case it's in between. SE can't just go out and replace the router or fix it.

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Originally Posted by ispano

Indeed. SE CAN talk to Level3, but it's still all up to Level3 to fix the problem. And honestly, if SE knows about this particular router, they likely have already talked to Level3.

This is why I tell people that it may not be SE, but that doesn't mean it's them either. In this case it's in between. SE can't just go out and replace the router or fix it.

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It's not Level3's problem here as I am being routed through Congentco.


EDIT: PS, the server is fine in the mornings and after maintenance when they're half empty. (Gilgamesh)

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Originally Posted by DSanchez

It's not Level3's problem here as I am being routed through Congentco.


EDIT: PS, the server is fine in the mornings and after maintenance when they're half empty. (Gilgamesh)

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The point is the same, it's not the servers themselves so much as a connection between some people and the servers. Even if it's the ISP SE uses, they can still only talk to them, they can't force them to fix it outside of switching everything to another ISP... if there even is one.

The lag you guys are seing is not the fault of SE but rather the way that Verizon routs the packets from your PC to the SE data centers. They chose the shortest path which most of the time during peek hours get very congested causing the lag spikes you all are seeing.

The best solution is to get some kind of a VPN router so that your packets are instead sent through a different path (slightly longer but less congested) something like pingzapper or wtfast would work. Both services have trial periouds. I would seriously give them a try untill verizon decides to fix their packet routing problem. Also if you plan to do Titan extreme during peak hours those VPN routing services are a must for verizon users.

I have Time Warner and since 2.1 the lag has been horrible for me. I can't even do titan HM. I tried wtfast but it didn't really make a difference.

i would like to just throw my two cents in here for all those fios users.

location: NYC
ISP: Verizon Fios
Connection Speed: 75/75

anyways lets get down to business, spoke to fios on a few occasions as well as a level 4 support tech, after going over all my Trace Routes, Pings, etc... they finally told me after my 4th call and i quote the tech "yes, we have known about this issue since the end of December and this issue is within our partner Level3.net, however with this affecting only of our systems this is not high priority but it is being currently worked on. my suggestion to you and this is off the record, if you want to continue playing this game you should really invest into what a lot of people have been doing which is a VPN to re-route your connection to bypass the level3.net partner" after he said that to me i asked him if he wanted to pay for my VPN (i already own a vpn service but thought i would try) and he declined, however at the end of my call he said "let me try to set some options on your modem to fix the issue" and ended up bricking my modem/router leaving me offline for 2 days until a new router arrived from them.

i'm on AT&T Uverse 12 down and now get rubber banding in almost every instance.

Verizon fios. 100 down 50 up, terrible lagging and rubber banding since 2.1, good before then. Wired connection, cat6e to fiber.
Yesterday Much improved with wtfast, but this essentially doubles my cost to play the game, and because I like to play on multiple computers (gaming desktop, laptop), even triples it as they price wtfast per device. Will look into a cheaper competitor.

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Originally Posted by ispano

The point is the same, it's not the servers themselves so much as a connection between some people and the servers. Even if it's the ISP SE uses, they can still only talk to them, they can't force them to fix it outside of switching everything to another ISP... if there even is one.

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Nevertheless the problem lies within SE and their datacenter/upstream provider.

We are having the same problem in the UK with ISP Sky since 2.1, SE needs to fix this. It's impossible to play in instances where I can't see what's happening in real time at all.

http://forum.square-enix.com/ffxiv/t...%29-lag/page54

I'm having the same issue in Italy, my ISP is called MC-Link and I don't get routed through level3, at least not with ip from arrstatus to leviathan. However I do have exact same issue so it is SE issue which should complain to level3 in some way (if I traceroute them directly, I do have my ping increased by 540+ ms)

Code:

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D:\Users\Francesco>tracert 199.91.189.42

Tracing route to 199.91.189.42 over a maximum of 30 hops

  1    2 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    1 ms    2 ms    1 ms  192.168.1.2
  3    35 ms    35 ms    33 ms  213.21.129.53
  4    30 ms    42 ms    *    213.21.130.49
  5    35 ms    36 ms    30 ms  gw1-rm-te0000.mclink-net.it [213.21.130.4]
  6    32 ms    41 ms    33 ms  gi9-8.ccr01.rom01.atlas.cogentco.com [149.6.22.8
1]
  7    49 ms    44 ms    47 ms  te7-7.ccr01.mil01.atlas.cogentco.com [130.117.1.
125]
  8    50 ms    52 ms    53 ms  te0-0-0-0.ccr21.zrh01.atlas.cogentco.com [130.11
7.1.26]
  9    59 ms    58 ms    59 ms  be2023.ccr21.muc01.atlas.cogentco.com [130.117.0
.249]
 10    *      61 ms    67 ms  be2228.ccr21.fra03.atlas.cogentco.com [154.54.38
.49]
 11    73 ms    70 ms    71 ms  be2261.ccr21.ams03.atlas.cogentco.com [154.54.37
.29]
 12    *      74 ms    92 ms  be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77
.246]
 13  148 ms  147 ms  147 ms  be2384.ccr21.ymq02.atlas.cogentco.com [154.54.44
.137]
 14  147 ms  147 ms  148 ms  38.122.42.34
 15  149 ms  145 ms  146 ms  192.34.76.10
 16  144 ms  145 ms  147 ms  199.91.189.242
 17  144 ms  147 ms  148 ms  199.91.189.42

Trace complete.

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open your ports if there closed thats you fault your getting lag.

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Originally Posted by indira

open your ports if there closed thats you fault your getting lag.

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My ports are opened and in any way there isn't a single reason to open ports to play an online game considering YOU (player) are not set in "server mode" but in client (so the connection waiting for other to connect is on the other end, the server, you are just sending and receiving data with server).

Don't say something that you have no idea how it works.

Washington D.C. user here with FiOS. I get the same 1-2 second lag spikes occasionally. I actually noticed that I get them when there seems to be a lot of people on. I only noticed this starting to happen after I downloaded the 2.1 patch.

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Originally Posted by DSanchez

Nevertheless the problem lies within SE and their datacenter/upstream provider.

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It's not SE. I will repeat it as many times as I have to. If it was the line direct to the datacenter, EVERYONE would have the issue. It could be their ISP, but all they can do is tell them it's an issue, not to mention neither Level3 or Cogent are their ISP.