Suspended Accounts?

I'm up to 8 days since my account was compromised. I've logged a ticket which they have responded to with notification that my ticket was "received properly", but beyond that I haven't heard a peep. My patience is beginning to wear thin, but I'm still hopeful of a positive outcome; I just wish it wasn't taking so long.

you need to call them, the ticket is not the proper way to handle it

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Originally Posted by Spoolx

you need to call them, the ticket is not the proper way to handle it

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According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

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Originally Posted by Illurim

According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

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You can read the threads in this forum and find that's not the best way to handle it.

How do you guys get to the actual live chat? when i select it and fill in the details i get to a screen giving my a ticket number, and telling me to have this available when i contact them, but no way to actually contact them, the only link takes me back to the start screen.

Also does anybody know what number to call from the UK?

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Originally Posted by kaiyouske

The reason why this is taking so long is because they only have one person in Japan that's in charge of compromised accounts, and everything has to go through him. Pretty sad.

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Can you even imagine how overworked that guy is?

Godspeed Japanese account master, hire some apprentices!

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Originally Posted by Illurim

According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

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You'll have to call, your ticket will just come back 5 days later telling you to call them because it can't be handled over e-mail.

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Originally Posted by Norack

hate to say it but 6 weeks seem allot shorter to me when it has to go all the way to japan, I mean when my Microsoft account got hacked i had to wait 2 months and it had to just go across the city XD.

And as for the subs, if they do it the way Microsoft did my account you will still get charged, it took them 2 months to investigate my Xbox account, when i finally got it back, i had the 2 months ticked off of my gold account.

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Six weeks for a video game is too long.

Blizzard handled hacked accounts in two business days....and they have 3 million more players than FFXIV. Microsoft has about 800 million more users than FFXIV.


In this cyber day and age....the distance to Japan should have no bearing to the length to getting this resolved.

It has more to do with the company's inadequacies than land distance.

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Originally Posted by Annah

Six weeks for a video game is too long.

Blizzard handled hacked accounts in two business days....and they have 3 million more players than FFXIV. Microsoft has about 800 million more users than FFXIV.


In this cyber day and age....the distance to Japan should have no bearing to the length to getting this resolved.

It has more to do with the company's inadequacies than land distance.

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This.
For all the features SE/FFXIV has swiped from WoW they missed one of the most important: Blizzard's fast, transparent customer service. You can bag on WoW all you want but their customer service is so many lightyears beyond this noise it's incredible. I have numerous friends whose WoW accounts were stolen at various times and it never took more than 24 hours to have their accounts (and in-game items, and in some cases THEIR in-game items + ore, etc., mined by the RMT who stole the account) reinstated. Sometimes it took less than two hours. And Blizzard, and the WoW community, would never dream of this blame-the-victim horse hockey that's going on with XIV. "Oh your account was hacked. You must've gone to a bad site and got a virus lol."

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Originally Posted by GimmeAKitKat

How do you guys get to the actual live chat? when i select it and fill in the details i get to a screen giving my a ticket number, and telling me to have this available when i contact them, but no way to actually contact them, the only link takes me back to the start screen.

Also does anybody know what number to call from the UK?

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Once it gives you a ticket number a little button will appear that says start live chat, its small and hard too see but its there.