Lost token, Need help

He's referring to the emergency removal password that the software token comes with.

The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.

To perform this operation, enter the Square Enix ID for the account from which you wish to remove the Software Token, the associated Square Enix password, and the Emergency Removal Password into the fields below, and select Send Mail to proceed.

An e-mail containing a URL to carry out the removal procedure will be sent to the address registered to your account.

I no longer have the emergency password then, I'm on the phone since it seems to be the only option available to me.

oh ok...sorry, was just trying to help out. Good luck and I hope you get the issue solved quickly.

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Originally Posted by Vorster

oh ok...sorry, was just trying to help out. Good luck and I hope you get the issue solved quickly.

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np, I do appreciate the help. I'd just like to know why SE made a security app for iOS and android users, but left the winphone users high and dry. I do recall people requested it, so it couldn't have been a demand issue.

http://na.finalfantasyxiv.com/lodest...b0d7f0b23b3aa1

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If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details.

How do I remove the Square Enix Security Token from my account?
http://sqex.to/mVZ

If you have any questions or concerns regarding the steps described in this announcement, please contact the Square Enix Support Center.

Square Enix Support Center
http://support.na.square-enix.com/

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Originally Posted by Tsuneo

He's referring to the emergency removal password that the software token comes with.

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Well it doesn't come with a removal password so its probably referring to the serial number on the back....

Which wouldn't be too helpful in this case.

I've often had a fear of this happening - I wonder what steps you can take to make it less painful in case you do lose it.

well, it took me an hour and ten minutes, but I have resolved my issue, my thanks to all who posted.

The emergency password comes with the software token, meaning the ios/android app. The physical token doesn't have such a thing, the only way removing that is the support.

I'm always scared of my physical token dying, as I had bad support experiences with FFXI - but it seems it has improved alot by now :)

ok here's my problem which kinda relates to the same issue (i guess), i took a week's holiday and did not log into FFXIV for all that period, i came back today and tried to login only to get the "password entered is invalid" error, tried a couple of times till i got locked out. waited for the lock-out period then tried again, got the same error, i searched a lot but found no solution so i stupidly deleted my software token because i thought reinstalling it might somehow help (yup stupid move, i know) now im stuck with no security token and i do not have access to my account to delete the token (which means i dont have the emergency delete code)

i know i need to call Support, but i live in Dubai and staying on hold (as i read from you guys' experiences) will cost me a fortune. of course i submitted a token but i doubt anybody will respond to that.

HELP please!!