I Got Hacked Support List - Sign Here

Hacked: 9/21/13
Status: Girlfriend suspended with absolutely no communication she had been.
Attempted to Resolve By: following this link:https://support.na.square-enix.com/f...1&c=58&sc=348& and following step b since a was impossible. Have also opened a support ticket.

Tried Phone Support: Want to, but they are stupidly closed on the weekend.
Number Used: --310-846-0345
Was it Helpful: --Could have been better but at least there is action being taken, allegedly.

Final Resolution: -- To be determined.

Information Pool
Girlfriend doesn't register to those kinds of websites and when she does register to a website she uses different random passwords.

updated my previous post.

Bump. Finally resolved on the 11th day, he just got his account un-suspended. I updated my original post with some information on it.

I have not myself been compromised but my sister (our FC Master) was -- it's still pending investigation. I'm curious -- those of you who've gotten your accounts back: did SE restore your items/gil? If you CLEANED OUT YOUR FC'S CHEST ( >:| ) did they restore THOSE items? I've love to know. Maybe even add that to your form?

Account was stolen 9/24/2013, my sister saw my character log in, during which time I apparently cleared out the FCC, probably also my own inventory, and then gave leader to an officer before leaving.

This morning, my account is banned because of RMT activity. I called their tech support this morning, got an estimated investigation time of two weeks. I'll update this if my account is restored.

Hacked: September/06/2013
Status: Waiting for rollback, no ETA, nothing, SE support is on holiday.
Attempted to Resolve By: 10+ support tickets, 5 web chats.
Did it Work: No, still no rollback, still no ETA.

Tried Phone Support: No.
Number Used: -
Was it Helpful: Phone support is probably just as f*cked up as all the rest of SE Support team.

Final Resolution: Nothing from SE.

Hacked: 9/11/13
Status: What's your current status? Account was suspended then terminated.
Attempted to Resolve By: Emailed, never even got a response. Then I called on 9/13/13. Called again on 9/19/13 to get an update, still had no info.
Did it Work: Nothing so far.

Tried Phone Support: Yes
Number Used: 310-846-0345
Did it Work: Not so far

Final Resolution: Nothing, not even a followup email yet. The second time I called they said to just keep waiting. Tomorrow will be 2 weeks and counting... It wont matter at this point. I'm done with the game. My wife didn't renew her sub, and I wont be regardless of what happens.

Quote:

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Originally Posted by nothappy

Hacked: 9/11/13
Status: What's your current status? Account was suspended then terminated.
Attempted to Resolve By: Emailed, never even got a response. Then I called on 9/13/13. Called again on 9/19/13 to get an update, still had no info.
Did it Work: Nothing so far.

Tried Phone Support: Yes
Number Used: 310-846-0345
Did it Work: Not so far

Final Resolution: Nothing, not even a followup email yet. The second time I called they said to just keep waiting. Tomorrow will be 2 weeks and counting... It wont matter at this point. I'm done with the game. My wife didn't renew her sub, and I wont be regardless of what happens.

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That's terrible that your account was terminated. This is what worried me the most when he was suspended.

Good luck getting it back. If you do maybe in a few months you'll find your way back to the game if/when they get their customer service issues sorted out.

Hacked: Not exactly sure but its been at least 3 days
Status: Suspended account didnt give an ETA
Attempted to Resolve By: Several support tickets and called in by phone

Tried Phone Support: Yes I did call
Number Used: 310 846-0345
Was it Helpful: Somewhat helpful. They asked for my account info and what the problem was and they said ok give them a few days to a week to invetigate and un suspend the account

Final Resolution: Account still suspended just waiting it out. Its only been a day or 2 since the phone call

This is by far the worst customer service I've ever experienced.

9/12/2013 - Account was hacked. Fortunately I discovered right away that someone was on my account because I couldn't log in. I changed my password, but they still managed to steal all my gil. At least my account wasn't suspended. I submitted a ticket requesting a rollback.
9/13/2013 - I decided to call Square Enix in the hopes it would expedite the process. I was on hold for 40 minutes before someone picked up. I was told that the ticket was received, to email a copy of my I.D., and that they would work on getting my account rolled back.
9/19/2013 - It's been about a week since I last spoke with Square Enix, and my account is still missing all of its gil. I haven't heard anything so I tried calling Square Enix again. On hold for 1 hour and 55 minutes before someone picked up this time. The guy I spoke with told me he would help get it resolved faster by resubmitting my ticket to a higher level. (Whatever that means.) He said to just be patient, and I would soon receive two emails: the first telling me that they are working on my account and the second saying it was done.
9/26/2013 - It's now been two weeks since I've been able to play. Still no gil. I just received an email from Square Enix saying that they can't resolve my ticket through emails, and that I would need to call them.

WHAT?! I already called them TWICE. And now I need to call them again?? Why couldn't they do whatever it is they needed to do either of the other times I called them?