Account Banned

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Originally Posted by Aesu

Uhm I would be scanning your computer with a virus scanner, then once you are sure its clear changing all the passwords that are "similar" to the FFXIV one.
And if something dodgy does show up on the scan and you use internet banking or paypal etc...
I would be contacting them first.. then worrying about your FFXIV account.

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I've done that, its more about my account being gutted now, no CE status no status at all. Received the email late and will have to sit trough another round of "Is it really you" with customer support...

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Originally Posted by joshuar

Mine was suspended. Literally I had access to it, I got error code 3102, I put in a ticket about 3102 and then it was suspended almost instantly. I haven't gotten an email why, I haven't gotten an email about my ticket. I know I was not logged in by a 3rd party either.

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It took over 24 hours to get the e-mail notification on my banning, check your mog station and see if there's a "hit my head on the kb to name" toon on your list. would be the best thing i can sugest

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Originally Posted by Trezzahn

I've done that, its more about my account being gutted now, no CE status no status at all. Received the email late and will have to sit trough another round of "Is it really you" with customer support...



It took over 24 hours to get the e-mail notification on my banning, check your mog station and see if there's a "hit my head on the kb to name" toon on your list. would be the best thing i can sugest

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I only have this character on my account, plus another character on a Japanese server with the same name. So no bad names. No new characters that look like they have been created by gold spamers. The only that changed was I added my name to the 3102 error thread since I was stuck.

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Originally Posted by Trezzahn

It says its suspended, I will try to change my password, adding the token should have helped.

...and no dice

also I found a new character on my account "Affa Sddd (Adamantoise)"

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Now I know where all these spammers are coming from -_-. JEeze people. quit falling for the easiest password traps

Does anyone know how long it takes for the rollover? I been standing around in my inn for 3 days doing nothing but wait. We hasn't even responded to my ticket yet...

so did you get your account back trezzah?

Nope, now at 7 days, Have talked to SE more than once, I'm getting very frustrated at trying to get support and help from a set of over worked and under paid people at the support center.

Already used the Chat support?

It's way faster.

currently in que... i'm not sure if i'll get phone or chat first...

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Status: Canceled
There are no agents available to chat with you right now. Please try again later.

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Serously in que for almost 2 hours to get this terrible response....

Well that's the last straw, I was told to wait... to what end? also was informed that any lost play time is my problem... Well SE just lost another customer. I guess they don't need my money anyway, but the die being cast isn't my choice SHITTY customer service does not warrant me paying my subscription fee.

Also... for all the white knights and glad to be rid of yous, I don't care I really don't I wanted this game to be great and SE dealing with RMT by sticking their collective heads in the sand about account hijacking and bots will not fix it.

So long and thanks for all the fish.
Trezz