I have 1.0 CE but no ARR CE items!!!

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Originally Posted by SiegeOppa

I've tried entering the code on the booklet itself on the Enter Bonus Code mogstation page. It says invalid for some reason. I've triple checked it and no I'm not getting the zero's and o's mixed up.

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The thing is, you can't use the registration code of the game as a bonus item. The registration code is used for registering a "Service Account". The "Enter Bonus code" can only be used for registering items like the Onion Helm, the Cait Sith Doll, etc. If by any chance you have used the code from the Guest Pass leaflet, instead of the Booklet, then the chances are that you have registered a Standard version instead of the CE version (of which the code was mentioned on the backside of the booklet).

In that case, you need to contact the Support Desk about this issue. Which you have already done so according to your OP.

What they're trying to say is you just have to wait for support and no amount of bumping your thread will bump your ticket to the top. The support staff is probably just as swamped as the servers. Just be patient.

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Originally Posted by Aeika

Hey there,
I would just like to confirm that you are, in fact, supposed to have the 2.0 CE since you own the 1.0 CE.

Proof that you are correct is stated here, on an official SE owned site and states:



And seeing that you have an Onion Helm, the 1.0 CE item, not sure what the issue could be :s

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yes, and I have all the proof to show I should have 2.0 CE items but still do not. I even received Fantasia the other day (albeit requirement is regular 1.0)

bump

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Originally Posted by Doppio

What they're trying to say is you just have to wait for support and no amount of bumping your thread will bump your ticket to the top. The support staff is probably just as swamped as the servers. Just be patient.

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you serious? i've done my turn waiting just like everyone else. in fact i've waited longer than most people for a solution. + i've waited twice for chat support for couple hours each. i've sent in more than 2 email support tickets. none of that helped.. I need a support dev.