Will 2.0 fix the useless GMs?

Tech support absolutely must improve for 2.0 to be successful.

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Originally Posted by nekroturkey

Correct.

Remember talking to you as well when it happened. Logging out/force disconnecting did nothing unfortunately (mentioned in the OP). Got stuck with a black screen, and was only able to bring up the main menu.

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Oh I'm sorry to hear that, it's always worked for me. Were you inside the wards themselves or in Ul'Dah trying to enter the wards?
If you were in the wards themselves then well, yeah.

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Originally Posted by Platinumstorm

Tech support absolutely must improve for 2.0 to be successful.

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tech support in XI has been bad for 10 years, good luck on it ever changing.

Hello nekroturkey,

I'm sorry to hear that you feel recent GM Support fell short of expectations. We want to bring you the best service and always encourage feedback on this. If you ever feel an answer was incorrect or substandard, by all means please use the Suggestions & Feedback page. This is the best place for us to evaluate the support you're being given.

We'll be closing this thread due to its inflammatory nature but thank you for your concerns. Have a good day!

~GM Baudle