Feedback, A Compromise

From what I gathered, their surveys are mostly PR-friendly and/or often avoids asking for gameplay/job related feedbacks lol.

After looking through my email. I did get one survey, and nothing in it was trying to gague the state of the game, just how I got info.

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Originally Posted by Thurmnmurmn

They do send out surveys but they only ask silly questions like "what's your favorite minion/mount" or those kinds of things. Nothing to actually give proper feedback.

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This one actually asked proper questions that allowed me to suggest things I want and what I do and don't like about the game. The survey was aimed at veteran players (it mentioned how long I had been subscribed if you read it carefully). It also mentioned it would correlate my answers with character data from the game, so this survey was tied to information in the game which is not normal for a marketing survey.

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When you unsub they do have the stereotypical "why are you cancelling" so there's something? Not a whole lot though.

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That is significant though because it allows them to catch the reasons for people leaving so that they can address them. They also send out a survey after any support interaction.

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Originally Posted by Rein_eon_Osborne

From what I gathered, their surveys are mostly PR-friendly and/or often avoids asking for gameplay/job related feedbacks lol.

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Yes, that is true of the last survey they did, which was posted on the lodestone, but this one was different and allowed for proper feedback. I recall it even asking for anything you would want to say to Yoshi-P or something along those lines. I don't feel like completing it over again (not even sure why it lets me).

In general it would be nice if they outlined what exactly feedback entails, since apparently this forum at least does not count. There is no "Feedback" or "Suggestion" forum, just bug reports and discussions.

For example, how many filters does something have to pass through and where do we post it? We never get any feedback from community reps or devs on the forums other than "Thread is locked, cya"

So this results in stuff like Blood Weapon still not being on stacks on EW release when Requiescat and Inner Release were fixed, and then them acting surprised and going "Well that wasn't in our feedback!"

Where IS your feedback? Does your feedback consist of content creators complaining at you directly at fanfest? Because it sure feels like that's the only time you deem anyone worthy of a response. The lack of involvement in the forums has resulted in the etiquette taking a nosedive and people openly shitposting and insulting each other in threads.

Yeah the feedback not being pooled in a consistent manner is a major issue