I can't play as 8/9 of my characters and I'm bored... :(

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Originally Posted by RobotGuardianXL

"Thank you for contacting Square Enix Support Center. We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. If you could please provide us the information for the character. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the
official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"

I replied with the list of characters and where they logged out. Then followed the link to this website and submitted that bug report.

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so they're giving the wait and see approach huh.
I hate that

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Originally Posted by Curisu

That's normal and also good.
Account security is important.

But did it work on the other PC?
After changing the PW it should let you login on the new device without a problem.

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It wouldn't let me install the game unless I made a new account. Something about "cannot install the free trial using a fully-paid account" despite me telling the website to download the whole game; not the trial...

I keep running into weird stuff like this every time I do something to try fixing the issue. It's been growing heads. :(

You'd probably get a faster response if you posted about your problem in the Technical Support forum instead of the Bug Report forum since it's more of a technical issue than a general game bug. Also make certain to detail exactly what steps you've taken so far to try to fix the problem when you do it. I know you've said moving character files and reinstalling didn't work. Another common suggestion I'm finding is to reboot/reset your router (might be something else you've done already).

I don't know what else to suggest but good luck and hope you're back to playing sooner not later.

Thanks for the tip! (I'm new to this forum.) :)

And thank you for the suggestions; it's just been a frustrating situation for me....

Yep. Already tried rebooting the router too. Are you a mind-reader? ;)

And thanks for listening. It is appreciated. Have a wonderful rest of your night!

Quote:

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Originally Posted by RobotGuardianXL

It wouldn't let me install the game unless I made a new account. Something about "cannot install the free trial using a fully-paid account" despite me telling the website to download the whole game; not the trial...

I keep running into weird stuff like this every time I do something to try fixing the issue. It's been growing heads. :(

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During Installation you probably clicked something wrong.

I did install the game on a other PC a few days ago and had to took following steps:
- download client
- login with my account when you had these 2 options
- closed the download setup window.
- changed password due SE security reasons
- opened the setup again.
- logged in again with new password
- the normal launcher started and also the main download.

Thank you for sharing! Glad to hear that the 'change password' seems to be a normal step in this instance. I think I'll give it a try again.

you could also use the OTP/2FA to get around having to change your password when logging in on a different setup.

So, just to add my suggestion to the pile:

Try a VPN. Seriously. I've had a lot of people that complain about abrupt 90k errors, such as when they hit "commence" on a duty or teleport or some other circumstance, and the issue goes away.

That's not to say it's 100%, it's not always what's wrong - but if you haven't tried it, I strongly suggest giving it a go and then it's at least one more thing ruled out.

Great. Now Graceful Gecko is down too. >: (

Logged her out in an inn room last night; and suddenly she's doing the same 90002 glitch as the rest of them!

It'll take a couple days to do it, but I'm seriously considering trying again to download FFXIV on another computer. And thanks for the VPN suggestion; that's something else I can try.

But seriously; this needs to be fixed. I mean, it's a paid subscription! (and I'm missing out on the Make it Rain Campaign... *sobs*)



Thanks for listening and for trying to help. It's appreciated. :)

You had what 8/9 characters all unplayable with what seems to be a connection Issue with you logging them out at the Inn and you decide to log your last playable character out at a Inn :I

What Inn was It exactly? I also agree with the user suggesting a VPN connection, works wonders on this game.