if you reported it to a GM, they have zero power to do anything.
if you reported it to the STF (4 person team in Japan) they will file it in a special folder.
documented bot crafter/retainer combos selling across data centers have been reported ad nauseum and yet, they are still around happily collecting gil to sell
is it cheating? yes
is it against the ToS? yes
is it generating gil for RMT? yes
is SE doing much about it? no.
